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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12705 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23909 Views
  • 183 replies
  • 26 Bravos

Resolved! Texting

Me and my friend both using iPhone so when we text messages each other, the texting show blue, but today the texting showed green that usually happens when I text to someone who doesn’t use IPhone, anybody knows why?

Lehaha by • Model Citizen / Citoyen Modèle
  • 1177 Views
  • 26 replies
  • 1 Bravos

Resolved! Data is maxed but not sure how

I got a text saying I've used up all my data for the month. I'm only 2 weeks into my plan which is for 1000 MB of data. When I look at my usage history it doesn't show that I've used it. What can I do?

Tulahb by • Good Citizen / Bon Citoyen
  • 825 Views
  • 16 replies
  • 0 Bravos

Customer Complaint.

I have been with Public Mobile for over a year and had set up auto pay with ZERO/NEVER missed payments. My card on-file was compromised sometime in the last few days therefore I am assuming the payment did not go through. This morning I receive a txt...

dwseabrook by • Great Neighbour / Super Voisin
  • 597 Views
  • 12 replies
  • 0 Bravos

Resolved! How to get rewards on community

Hi guys, I'm kinda new to all of this but I'm trying my best to stay active in Community to save money. What is the average post, answer and bravos do I need to give out/get in order to get rewards? Thanks

Payment

Hello, My payment due is today, but I cannot make it because my credit card is rejected by Public Mobile. My phone is suspended now. No actual person to respond to me for this issue. What can I do? I suspect that this company is fraud.

sahn by • Great Neighbour / Super Voisin
  • 645 Views
  • 6 replies
  • 1 Bravos

2G bonus only for new activate

This is so disappointed that the 2G bonus is only for new activate.  Maybe public mobile should consider reward the royal customers, not just getting new client.

kkwoo by • Great Neighbour / Super Voisin
  • 913 Views
  • 14 replies
  • 2 Bravos

Resolved! I accidentlly bought an addon

I bought the international Addon by accident, is there anyway for a refund or to transfer the purchase into credits for my next Bill cycle or something? Please help

RefilmingOG by • Great Neighbour / Super Voisin
  • 425 Views
  • 2 replies
  • 0 Bravos

Resolved! Bought data add on but not showing up

I bought $15 of 1GB data add on, but data doesn't show up. I need it badly but I am unable to use data since yesterday Sept 14, 2021.

Salomon by • Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Account still suspended

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

Carmendeam by • Great Neighbour / Super Voisin
  • 669 Views
  • 6 replies
  • 0 Bravos

No sound for incoming call

Hello , I have a iPhone 11.  Recently I found out that sometimes there are no sounds for incoming calls. It causes me  missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please...

Lucyzhou by • Good Citizen / Bon Citoyen
  • 1431 Views
  • 19 replies
  • 0 Bravos

Promotion

I signed up last month and I don't see my 2 gig bonus. They told me it would take 10 days...if not to inform public...i have screen shots of the conversation 

Dana3 by • Great Neighbour / Super Voisin
  • 278 Views
  • 3 replies
  • 0 Bravos

Resolved! Password reset

I have forgotten my password and security questions.

hmarazd by • Great Neighbour / Super Voisin
  • 681 Views
  • 7 replies
  • 0 Bravos

Payment issue after updated cc information

My plan was recently suspended because I forgot to update expired credit card. After updating the cc info, I am unable to deactivate the plan or pay for the balance. Can you look into this. I t shows I have a balance. Thanks. 

mtandao by • Great Neighbour / Super Voisin
  • 379 Views
  • 5 replies
  • 0 Bravos

Resolved! Earn $3500 From Home

Hi all - I got some kind of message about earning $3500 from home and to click a link.  My initial response to this is suspicion so I thought I would check here first - is this legit or is there some weird scam coming through Public Mobile's messagin...

Re: Beginner’s Guide to the Community

sir I have trouble from 11th sep 2021 my ph service is not working 11thsep I put boucher 5 $ and 30$ and 15 dollar but there 27$ also 7$ previous balance how happened it donot know      and still service is not there what s the problem I think I am w...

SJ4 by • Great Neighbour / Super Voisin
  • 623 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot change my mom's phone plan

I am trying to change the plan for my mom on her simple flip phone.  When I login and go to "Change Plan" ... no plan shows under the 'Current Plan' and there are no options to choose from in terms of plans to change to.  I have tried about 5 or 6 ti...

phadikin by • Good Citizen / Bon Citoyen
  • 579 Views
  • 5 replies
  • 1 Bravos

Resolved! Failed porting - need new number but says "number change failed"

So, I tried porting in from Fido but I threw my sim card away too early, and deactivated the line. PM gave me a temporary number, but I can't receive calls or texts... friends who have called me said they heard "this number is not authorized to recei...

michaella by • Great Neighbour / Super Voisin
  • 799 Views
  • 9 replies
  • 0 Bravos

Billing

I’m wondering why I’ve been charged 2 extra charges of $11.20 and $16.80 this month?

ScottWillis by • Great Neighbour / Super Voisin
  • 420 Views
  • 5 replies
  • 1 Bravos
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