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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12761 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23998 Views
  • 183 replies
  • 26 Bravos

Resolved! Data usage

I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?

Cengler by • Great Neighbour / Super Voisin
  • 450 Views
  • 5 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...

kN0th3d by • Good Citizen / Bon Citoyen
  • 664 Views
  • 14 replies
  • 0 Bravos

Resolved! Forgot my password and security question answer

i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.

Thomas999 by • Great Neighbour / Super Voisin
  • 640 Views
  • 6 replies
  • 0 Bravos

Why did my public mobile APN Settings disappear/change after saved

I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...

lindawyu0 by • Great Neighbour / Super Voisin
  • 1562 Views
  • 4 replies
  • 0 Bravos

Re: Disgusting Service

I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...

Mrdilly by • Great Neighbour / Super Voisin
  • 467 Views
  • 5 replies
  • 0 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 160 Views
  • 0 replies
  • 0 Bravos

phone

i gave my friend my phone would like to change e mail on the acct

Blocked from my account

I am having a list of problems1. My original account go locked out. Waited for days and still can't get in. 2. Therefore could not register my new sim so created a new profile 3. Now my new sim is not working. My phone registers it being a public mob...

Rameezer by • Great Neighbour / Super Voisin
  • 470 Views
  • 4 replies
  • 0 Bravos

Re: Community Terms of Service & New Community Guidelines

I am having a whole bunch of problems with public mobile. First I cannot access my Original account, therefore I could not register my new sim and I had to create a new account and a new plan and now that is not activating either.

Rameezer by • Great Neighbour / Super Voisin
  • 267 Views
  • 1 replies
  • 0 Bravos

Resolved! PUK code

Can I get an agent to help me get a puk code? I was trying to secure my phone for my locking my sim but I forgot the password right after

Ampaired by • Great Neighbour / Super Voisin
  • 675 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number to new provider with credit in public account

I am switching to another provider as they have a sweet deal (Public is still v. nice), and am looking to port over my current number. However, I still have some credit unused (~$40). So a few questions:1) If I port my current number to the new provi...

intez by • Good Citizen / Bon Citoyen
  • 802 Views
  • 16 replies
  • 1 Bravos

Re: International call add-on not working

I paid $15.00 for an add on for international calling, my account says I now have it but it won’t work. Says I don’t have minutes. Why in this not working? Signed extremely frustrated 

Daleous by • Great Neighbour / Super Voisin
  • 453 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation charge

Just bought a sim card and activated it from green mobile, parkway mall. they charged me 15 CAD for the activation of my sim card. i told them that as far as i know there is no activation charge but they denied it. they also told me that I will get 2...

shahriarcmc by • Good Citizen / Bon Citoyen
  • 1490 Views
  • 30 replies
  • 1 Bravos

Problem with the wifi

I’ve got a problem with the activation of my phone number. My lines are ok but I cannot use my internet service. please, somebody can helpme?.

carlos87 by • Good Citizen / Bon Citoyen
  • 656 Views
  • 12 replies
  • 0 Bravos

Resolved! Cancel my account

Why is there no email or telephone number to contact customer support.  I want to cancel my account and there is no place to do that and they are automatically deducting money from my account which I did not authorize.  I believe that Telus who owns ...

RudiNowak by • Good Citizen / Bon Citoyen
  • 1017 Views
  • 14 replies
  • 0 Bravos

Plan

Can someone please contact In regards to the changing of my plan thanks 

Sdescham by • Great Neighbour / Super Voisin
  • 281 Views
  • 2 replies
  • 0 Bravos

Resolved! Am I making money(credit) now LOL

I am using $15 plan, but having bonus of $16now(auto renewal+loyalty+refer), I just realizes that I have $1 credit balance , how nice. does it mean next month I will have $2 and so on...? very happy using free phone plan now. 

yackinlyn by • Model Citizen / Citoyen Modèle
  • 763 Views
  • 10 replies
  • 1 Bravos

IMEI

Hello again,I have another question for you lovely community members. I need my IMEI number for my phone because it is so old that it's still locked to virgin. But a few of the numbers are rubbed off on the label so I can't quite see what the phone I...

Namu by • Great Citizen / Super Citoyen
  • 457 Views
  • 5 replies
  • 1 Bravos
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