Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can see the purchase in my bank account, but Public Mobile is showing no record of it on my account here. I want a refund or the data that I paid for because it’s not working.
Hi I got 3 phone numbers and 3 different account numbersfrom the retailer when I signed up.Now I want to change one of my plansbut dont have access to that account number on the site.
Maybe I am confused and missing the obvious.I have loaded vouchers into my account. My renewal date is September 22.My account shows a balance of $65, amount due $0.00I signed up 28 days ago and opted for the $35 plan. I am getting texts from PM remi...
Hello everyone,Im looking for an Iphone 8 but it says its out of stock. Does anyone know how long it may take for them to stock up again?Thanks,Hina
Hi, I switched over from Telus mobility this morning. I gave permission via text to transfer my number, I activated my new SIM but I still have no service after 6 hours. Telus has cancelled my account. does it take longer sometimes to port from telus...
Cannot find my account number for ********** Edited by Moderators *
My outgoing calls are being restricted time and again, though I have Canada wide unlimited call plan.
I have recently transferred a number and it says that It is successful. When I send a text or call, other person sees the right number, but when they try to call me, It does not reach me and someone else picks up the call. I think there number transf...
Would anyone know exactly what time money is deducted on the renewal date for Auto Pay? I live in the Eastern time zone btw.
Using a Google Pixl 5, issue started roughly 2 weeks ago, I can receive messages from any phone, but cannot send. When I send, it says "Not sent, tap to try again"(won't send however many times I tap) , restarted phone, took out/put back sim, switche...
I am a current Public Mobile Customer. I am upgrading from an Iphone 8 to 12. Do I need a new SIM card or can I just pop the same one in the new phone? I read a new card could be beneficial for updated technologies.If I need a new card, my work ga...
Not able to receive calls because above message indicates "no service". I can call out, do not disturb is off as well as flight mode. Any suggestions?
Hi,Some months ago I had given my credit card information to a friend to use with his public mobile reoccuring payment. Unfortunately, we're no longer friends. I was wondering if it would be possible to remove my credit card information (which I can ...
when I'm logged into my account, I click on "Plan Details" and I get an error message that says...Oh No!It looks like something went wrong but don''t panic.It says to log in again I've tried this multiple times, but still get the error message. I wan...
My payments went through but I am still getting a message saying "Public Mobile here. Your plan did not renew because we did not receive your payment...." see my proof attached Edit by Dunkman: removed personal information
I receive a text message showing there is an attachment, the message size and expiry date. I can only download it manually. I have set up the APN with Public mobile using this link http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do...
Hello, I have been a public mobile customer for almost 5 years, since 2016, on the same plan. I have used up all my data till October 25. I was wondering if I could get some sort of promotion or a reward for a better plan with more data since I have...
Under data used in some places there is only a 1 is that 1mb
I accidentally blocked calls from calgary remand center. It is not a setting on my phone.I need to unblock immediately .i contacted the remand center they told me to contact my provider
Aug auto payment failed on August 17th, but they redo it on Aug 19 with success, and they charged me again on Sept 17th, no issue. But the plan stayed dead!!!! Tried to submit a ticket, created an community account, okay.But it keeps prompting me err...
Im trying to change my plan from basic to a better plan But the screen doesnt show me options When i click plans its says something went wrong and i have to log in again Very fustrating
My Pixel 3a XL's sound is disappointing. With the exception of one phone (HTC One M9), all phones I've had have sucked. But the HTC One M9 was excellent. I use it at the gym but it's life is approaching it's end. So long question short (I know. To...
Was wondering if the 250 MB bonus data (on $15 plan) will start on right away if I activate autopay during activation? Or perhaps it starts on the 2nd month?
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