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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12701 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23906 Views
  • 183 replies
  • 26 Bravos

Resolved! Re: Plan change

I have a plan change set to Sept 27th for the $25 plan, upgrading fron the $15 plan. I noticed in my account that I am currently getting 2GB of promotional dats. will i lose this promotion by upgrading my plan?

jaredlph001 by Good Citizen / Bon Citoyen
  • 522 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone transfer

I am transferring my digital phone number from Primus to Public Mobile. I started the transfer on Thursday morning. I called my previous provider Primus, and they said that Public Mobile has to complete the transfer of my phone.Could  you please comp...

lotuslyric1 by Great Neighbour / Super Voisin
  • 901 Views
  • 9 replies
  • 0 Bravos

Incoming calls issue

Hi there,Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another...

KrasimirIliev by Great Neighbour / Super Voisin
  • 663 Views
  • 8 replies
  • 1 Bravos

Received mms pictures are low quality

Hi, i bought a realme 7 5g phone recently and i've noticed that all my incoming mms pics are are around 50kb.  I've looked at different apps and their settings but the only setting in there is the size that you send to others. I also have rechecked m...

anotherwave by Great Neighbour / Super Voisin
  • 1068 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change

I changed my plan and topped up my payment but the plan stays the same as the previous one. I also accidentally submitted 3 top up payments instead of just one. I want the other 2 extra payments refunded and the plan changed as requested.

mnure1c by Good Citizen / Bon Citoyen
  • 718 Views
  • 12 replies
  • 0 Bravos

Resolved! voice mail accesx

I am running out of minutes....Can the voice mail be checked say through a pay phone?

joe30 by Good Citizen / Bon Citoyen
  • 559 Views
  • 7 replies
  • 0 Bravos

Resolved! My phone number randomly changed

Hey there, I ported in a number from Freedom Mobile a few weeks back and everything was completely fine.  But now my phone number randomly changed to a random number and I can no longer get messages or 2-factor-authentication due to this.  Can someon...

ZaZee by Good Citizen / Bon Citoyen
  • 920 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone is broken - how can I access my voicemail now

Hi, I broke my phone today (display is not working at all anymore) and want to change my mailbox so a caller knows that I can't get that message. Alternatively I would put in a call forwarding to another number. When I try to call my number, the phon...

realshadow by Good Citizen / Bon Citoyen
  • 1020 Views
  • 16 replies
  • 0 Bravos

Resolved! Data on 25 dollar plan always zero

Why don't I have data 500 mb plus bonus 500 mb autopay when I'm on 25 dollar plan? It always says zero balance. I have this problem since I purchased this plan.  

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sp2017 by Good Citizen / Bon Citoyen
  • 825 Views
  • 19 replies
  • 0 Bravos

Resolved! Trying to activate my old phone number

I’m trying to keep my old number and transfer to public…however they ask to put in your 19 digit SIM card number…but…mine is a 20 digit number that the system doesn’t recognize.  I want to keep my existing phone number? What do I do?  There is no one...

Donmacleod by Great Neighbour / Super Voisin
  • 564 Views
  • 5 replies
  • 0 Bravos

Lost Phone

so I lost my phone. I want to transfer my phone number to a different phone company, but dont have an account. I cant make an account because I cant receive text messages cuz my phone is lost

Vjaime by Great Neighbour / Super Voisin
  • 383 Views
  • 5 replies
  • 0 Bravos

New plan predictions:

Here's a few plan predictions I hope to see in the future.$15 500 MB $25 1.5 GB$30 3 GB$35 5 GB$40 7-8 GB$50 12 GB$60 15 GB$75 Unlimited 3G data up to 25 GB then 256 kbps. I know this is a dream, but I am wondering what anybody else's predictions.  

LeePublic by Deputy Mayor / Adjoint au Maire
  • 524 Views
  • 8 replies
  • 0 Bravos

Resolved! Puk code

My phone is asking my to contact my carrier to get a PUK code ? Any idea ? Never had this happen ever 

eddie5 by Great Neighbour / Super Voisin
  • 625 Views
  • 6 replies
  • 0 Bravos

Resolved! payment due 27/09/21

I have been notified by Royal Bank VISA that my card has been hacked.  Royal Bank is issuing a new card which I will not receive in time for my monthly payment due 27/09/21.  Will receive card by 30/09/21.  How else can I pay my payment...please noti...

Lise7 by Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Refund for overpayment

My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthl...

sujithssk by Great Neighbour / Super Voisin
  • 890 Views
  • 7 replies
  • 2 Bravos

Resolved! Refund for overpayment

I overpaid on my account by about $100. How do I get a refund for the credit balance on my account?

efx456 by Great Neighbour / Super Voisin
  • 700 Views
  • 5 replies
  • 0 Bravos

Resolved! Verify email

I had a hard time setting up my account.  It ended up with a phone call that straightened out the activation but now I can't lig in. I don't know if they have the right email 

Donaldsonj by Good Citizen / Bon Citoyen
  • 668 Views
  • 9 replies
  • 0 Bravos

Resolved! Number after option

A number appears after an option, but no legend?EX:Unlimited Texting5

WJS1 by Great Neighbour / Super Voisin
  • 388 Views
  • 4 replies
  • 0 Bravos

Resolved! Charged Three Times

I have three separate charges for the same plan. Is there someone I can talk to to resolves this? 

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dpetras by Good Citizen / Bon Citoyen
  • 824 Views
  • 17 replies
  • 0 Bravos

Resolved! Account expired, can't add-on

I am trying to add add-ons to my account but can't, since it is deemed expired. No matter how much cash I have available in my account I cannot get rid of the incorrect expired status. I am headed to the states and need roaming stuff...please help?? ...

Unethical Practice at the retail center

I went to the store to get another phone number activated for my brother (I am the legal guardian) and I asked the $1 referral credit to my existing account (my daughter's phone line) but the retailer was not very helpful and impatient with me lookin...

RjanTumamang by Great Neighbour / Super Voisin
  • 618 Views
  • 11 replies
  • 0 Bravos

Resolved! $10 Credit??

Just signed my wife up and received the $1:00 credit for doing so. Now, what about the $10 credit? I don't see that in either of our accounts. Any clarification greatly appreciated. 

Koombassi by Model Citizen / Citoyen Modèle
  • 667 Views
  • 7 replies
  • 1 Bravos
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