Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to get a new pin code for my account gets an email then clicks the link given fills out all that is asked but it won’t let me submit got to be a better way to get things done
Hi, My phone is constantly switching between 3 cell towers at work (I used the Netmonitor app). Because of this, I have a very slow internet speed and a battery drain issue. Where should I write to solve this problem?
I bought a $5 add on Sept 24, 2021 It was paid with my credit card but there was also $20 taken out of my card wondering why???my payment not due till Sept 30th
I'm locked out of my account. Says to contact Public Mobile. Who do I contact to have my account unlocked?
My plan includes 3gb of data, everytime I renew my plan I get a message that says I've used 75% of my data and it shows 2g left. Why are you taking my gig of data and how do I get it back?
Recently on a trip and while I was outside of cell phone coverage people told me they were not getting through to my voice mail and able to leave me a message? Is this normal on public mobile as this was not the case when I was on Telus. They always ...
So today i tried to make a call for parts I needed . Local call . it failed ... I tried about four times and they all failed . Then I tried to call home to landline and four attempts failed . Had three bars. Such is life ,but the part that conce...
I received a text this text Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details at https://selfserve.publicmobile.ca But my friend hasn’t left public mobile s...
I suspended my plan for 2 1/2 months.Before reactivating the plan I wanted to change it. The payment page did not allow me to do so The screen page demanded full payment for the plan at this I cannot use.I wanted to change the plan to reduce my costs
Upper right on page, under My Account " logged in as ******* | Balance: $2.00 | Logout Account # ". After this shows a drop down with the account number. It looks like it was designed to show other account numbers if linked? If so, how do you d...
Hi all, I realize and understand that PM currently does not support VoLTE here in Canada, but looking to understand what will happen with US roaming on US carrier networks with 3G decommissioning starting in January 2022. https://www.fcc.gov/consume...
Hi, I activated my account today. Actually, the clerk activated my account. I asked him to use the promo code, it appears he did not. Any way to retro this promo, since I've just signed up today? Thanks
Hi, how to ask the public mobile to send authorization sms for transferring a number to another service provider? I am waiting for the sms to come in but still no sign.and how to talk to a customer rep? thanks
Does public mobile has networks in Countries outside Canada? Like for ex . Dubai, Abu Dhabi or India if travelling internationally? Can we expect incoming text or calls to work?
Does this include Ireland ?
How do I change my self serve email when the old one is no longer valid?
Hi, I've got $26 in available funds on a $15/month plan. My next payment is due only next month. I have an active add-on for Canada-Wide calls. I can't make outgoing calls. Any idea why? Thanks!
I recently purchased a 1 GB data top up. It shows that I have a top up on my account, but I still get no data when away from my wifi. Tried restarting phone. Anything I’m doing wrong?
I currently pay $40 for my plan which includes 5GB of data 2GB of bonus data and I've been with public mobile since June and everything has started f***ing up I have to purchase data add ons like crazy and all I do is play my online slot game go on F...
There is a new promo. I have been with PM for over 2 years and signed up on their notifications before I started. This is the first ever email that I have received from them. Had to remove url....my email address was embedded into it. And I just r...
Every Time I leave the house.. My Wifi turns off & I have no cell until I get back to the house.I have never had this happen until I signed up with PUBLIC? What do I need to check ? do I have a setting off or something??
Well would you look at that...finally something different!.
Hi,I am trying to find out the exact date my monthly 100 mins of talk expire. I just made a call and it appears when I check my usage that the minutes are coming off my next month of usage although my payment date is tomorrow. How do you know the exa...
Theres a large influx of "New in Town" community members today....and they are not spammers. 68 members38 New in Town8 CS_Agents1 PM manager21 other membersLast I looked anyhow...
Logged into 'self serve' to add 'PIN Purchase'.Received a notice of promotion "2GBBONUS.""If you use $35/month plan by 21.09.07 get extra 2GB/month."Bumped my plan up from $25/month to $35/month.Logged back in [multiple times] to add 'Code' "2GBBONUS...
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