Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend had helped me by making a payment with his credit card in July 7th,2021. There was no auto pay activated but his card has been debited with 2 amounts of $39.20 on Aug 24th. Please refund this amount to his card. I have been making my monthl...
I overpaid on my account by about $100. How do I get a refund for the credit balance on my account?
My account is being double charged every month. How do I get that fixed.
I had a hard time setting up my account. It ended up with a phone call that straightened out the activation but now I can't lig in. I don't know if they have the right email
A number appears after an option, but no legend?EX:Unlimited Texting5
I have three separate charges for the same plan. Is there someone I can talk to to resolves this?
I am trying to add add-ons to my account but can't, since it is deemed expired. No matter how much cash I have available in my account I cannot get rid of the incorrect expired status. I am headed to the states and need roaming stuff...please help?? ...
I went to the store to get another phone number activated for my brother (I am the legal guardian) and I asked the $1 referral credit to my existing account (my daughter's phone line) but the retailer was not very helpful and impatient with me lookin...
Just signed my wife up and received the $1:00 credit for doing so. Now, what about the $10 credit? I don't see that in either of our accounts. Any clarification greatly appreciated.
I bought a new SIM card today. When I activated it, it is said invalid SIM card number, even though I entered the SIM number correctly. How do I fix this?
Will I use my plan minutes/data or add on minutes/data first after the add on rolls over into my next billing period? I think it's the add on plan, but I want to be sure. For example: On June 1, I purchased the $15 plan with 100 outgoing minutes and ...
There should be a number to call when porting number. Its just frustrating nobody reply with the trouble ticket to simon chatbot.
i just switched to public mobile to fido in August but my payment is deducted on September 18th of 25.99.i want refund as I did not used the services even.so please help me for refund back.
I have this issue when I call my phone it says 5uc2. I send technical Simon Ticket regarding my port issue but no response. Its been 2 weeks now. I can only call and txt but no data and incoming calls.
HelloWhen I started with Public Mobile my plan was 8.5G for $50 per month. Now the $50 plan offers 10G plus with auto pay but it has never updated to the 10G with my payments. I've even bern cut off when I hit the 8.5G. My payment is scheduled to g...
I checked the phone list but could not find the ALCATAL GOFLIP 3 Model no. 40520 FCC ID2ACCJN035. Previously my parents had an Easy phone. It too is not listed, but did function on public mobile. Will the ALCATAL GOFLIP 3 be a compatible phone?Thank ...
how do I change my email address on my current public mobile account?
Hey I am looking into buying a : Blackview BV4900 Téléphone portable débloqué 4 G Double SIM Android 10 3 Go + 32 Go Étanche IP68 Anti-chute Écran HD + Batterie 5580 mAh Vert.Can someone tell me if it is compatible? It says yes on amazon but not on t...
The Public Mobile Help Article titled "Choosing Or Transferring A Phone Number During Activation" states "You can also select the option to customize the last 4 digits of your number. Note that you can change your phone number up to 4 times every 30 ...
Calls from my friend's phone going striaght to his voice mail - Is there a way to fix this?
2 hours later here is what I figured out…Open Settings on your phone (swipe down twice and hit the gear icon for Settings)Follow this path:Settings - More… (Airplane mode, Tethering, VPN) – Cellular Networks – Access Point Names (APN)Once in APN hit ...
I just got a CPO Pixel 5 from Public. Hardware is great, no issue there. However, whenever I have an app that offers signing in by phone number, I get shown this number, which is not mine. I do not have this number associated with my Google accounts ...
Hi all! I have been encountering this strange issue since yesterday, the incoming calls are getting dropped-off in every 45-50 seconds.Could anyone suggest a resolution to this problem?Thank you!
how do I remove an addon
Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...
See here....I chose close to me..
How do I change to paperless billing, or am I already paperless?
Phone not working cannot get into account passwords are not working need to update credit card expiry date
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