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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12040 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22975 Views
  • 183 replies
  • 25 Bravos

calls fail

We have a phone for a family member that has been in use for months. Suddenly all calls and texts failed, then only incoming calls/texts. Everything worked fine again after we powered off and back on, except that some texts were never received at all...

simro by • Great Neighbour / Super Voisin
  • 517 Views
  • 5 replies
  • 0 Bravos

Resolved! Coverage issues in the West End of Guelph, ON?

Over the past few weeks, I've noticed a few things that make me wonder if something is up with the cell tower covering my neighbourhood. On my iPhone 12 Mini, iOS 14.7.1: I am often unable to make outgoing calls from my basement office (which used to...

Can't receive text

Anyone else in the Ottawa area not receiving their text?  I eventually was able to send one after shuttingoff a couple times but incoming still not coming thru

Lana by • Good Citizen / Bon Citoyen
  • 791 Views
  • 13 replies
  • 0 Bravos

PM user for years. Suddenly cannot receive calls/texts

Using ANDROID phone can make outgoing calls without issues. Have been unable to receive calls for several hours. I have taken the SIM card out for 30 minutes.I have switched to 3G.I have rebooted numerous times.No spare phone to try.Account is on aut...

SlickTrick44 by • Great Neighbour / Super Voisin
  • 581 Views
  • 8 replies
  • 0 Bravos

SMS not working unless on WIFI

Hello, I recently activated a SIM card. I cannot send or receive SMS messages with the default Messages app, unless I am on wifi with Chat option enabled. My phone is a Motorola G Fast. I rebooted the phone, reinstalled the app, cleared the app cache...

ca_iancu by • Good Citizen / Bon Citoyen
  • 629 Views
  • 10 replies
  • 0 Bravos

Resolved! PIN Number

How do I find the PIN to make a payment?

Royce2 by • Great Neighbour / Super Voisin
  • 721 Views
  • 10 replies
  • 0 Bravos

Resolved! Tethering

When I try and set my 2020 SE IPhone as a personal hotspot, I get a message telling me to contact Public. Can anyone help with this?

jddean by • Good Citizen / Bon Citoyen
  • 921 Views
  • 11 replies
  • 0 Bravos

PM Customer For Months - Suddenly Can't Receive Phone Calls or Texts

As of today, I have lost the ability to receive text messages and phone calls to my number immediately go to my PM voice mail.  I can make outgoing calls, send text messages to the people who can't text me back, and use my data.  iPhone 7 Plus on iOS...

TDRare by • Good Citizen / Bon Citoyen
  • 459 Views
  • 6 replies
  • 0 Bravos

hi there

my name is xxxxxx my mother is xxxxxxx phone numner xxxxxxxxxxxx she is having a hard time putting her time on she has got a 25$ one as well as a 10 and its saying its not working i need someone to email me or call me back so we can fix this my mothe...

Dorismassie by • Great Neighbour / Super Voisin
  • 330 Views
  • 4 replies
  • 0 Bravos

Cannot receive calls

As of this morning I am unable to receive any calls.  People who call me go directly to my voice mail.  I am able to make calls and text, however do not receive any calls.

nelik09 by • Great Neighbour / Super Voisin
  • 713 Views
  • 11 replies
  • 0 Bravos

Resolved! Bought the wrong Add Ons...

How do I correct and get the correct information for Long distance calls to the Caribbean

NikiL by • Great Neighbour / Super Voisin
  • 667 Views
  • 6 replies
  • 0 Bravos

Resolved! i never received my promotional credit ?

hi, PROMOCAMPAIGN3EN  i never received my promotional credit ? I signed up with 2 phone numbers i should have received the credit within 60 days

Muhammad786 by • Great Neighbour / Super Voisin
  • 569 Views
  • 6 replies
  • 0 Bravos

cannot receive incoming calls

Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have d...

GarrettSali by • Great Neighbour / Super Voisin
  • 488 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan change and rewards

If I change my plan from $40 per month to $35 per month, do I lose my friend referrals, loyalty credits?

lulu23 by • Great Neighbour / Super Voisin
  • 661 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing my plan

I'm trying to change my plan but when I hit 'Change Plan' the screen is blank, no options.  When I hit current plan on overview, I get an error message and it makes me log in again.  Is the system not working correctly right now?

lulu23 by • Great Neighbour / Super Voisin
  • 456 Views
  • 3 replies
  • 0 Bravos

Resolved! No Service - Searching

Hi - Started having this issue yesterday. All of a sudden my iphone wont connect to the cellular network. It just says Searching - eventually saying No Service. Account is paid up, tried rebooting - still no luck. Any ideas?

mark77ap by • Good Citizen / Bon Citoyen
  • 708 Views
  • 8 replies
  • 0 Bravos

Add on data not working

hi i purchased add on last night for $15 =1gb plan but it never get activated and i tried everything . turn off my data to restart my phone can anyone let me know the solution.Thanks

eddy553 by • Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 0 Bravos

Account charges

I changed my plan from $15 plan to the $25 plan and when I got my statement from my credit card I was charged three times.  

Fishcrazypapa by • Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 0 Bravos
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