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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Reception

Do Bell limit the bandwidth of Telus who in turn limit Public Mobile? I am having cell phone issues(loosing reception) in locations I had no issues with Telus or Koodo.+

Resolved! Bonus Data Not Showing Up In Account

I have the 15$ plan with 250MB of data and I am registered for autopay but I have not been receiving the 250MB additional data. It does not show up in my plan details.

Resolved! Rewards

Hi I am on the $15 month plan and I am registered for auto pay and I started getting the 1 year bonus. At the end of August I lost my phone and suspended my account by reporting Lost or stolen. In mid September I found my phone and reactivated my s...

Resolved! I Am trying to port out of Public mobile but I am not receiving msg from public mobile.

My new provider had tried multiple times but still no msg yet.

iMessage and data not working

I am currently experiencing data issues with my phone - I used all my data early last month and requested to upgrade to a $35 plan & paid for the upgrade in hopes that this was the issue with my phone but it has not improved. This is very frustratin...

Card payment

PM has the wrong expiry date for my card and refuses my attempts to pay

Poor reception in basement

I have had excellent reception in the basement since I've been with Public Mobile(over a year). Suddenly, in the last couple of days, people tell me that I keep cutting out. The phone signal is strong. Any suggestions?

Self serve username reset

Forgot my username. need a reset Thanks Ivan

Rewards

I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan

changed Ineternet providers

I recently changed internet providers and now I am constantly burning up all my data quickly. I have been a member for 2 years and never had this problem until I moved 2 months and changed providers. I have had no luck solving this, but I am not what...

Resolved! Rewards

Hi there, I’m new to Public Mobile but have started to search the community today to see if I can answer some of my questions, which I have— except I’m wondering... on average how low can you get your phone bill after answering questions and asking q...

Self Serve Minutes

I have unlimited canada wide talk, but when trying to make a call it states I have used up all my self serve minutes?

Resolved! Can't connect to network after putting a new sim card in

I just put in a new sim card into my archaic iphone 4s which I have used before with public mobile but I can't get it to connect. It just says no service. Anyone have any ideas?

Locked Out of my account

I need to update payment method but cannot login

plan change

Resolved! plan change

if i switch the plan from $15 to $25 today,when the new plan start?right now or after next pay day?

No MMS texts

I've tried resetting my APN, removing my SIM card, and rebooting my phone multiple times without any luck getting an MMS to send. I've also looked at several of the past threads with similar and tried various configurations that were proposed as a so...

PM number change

Hey guys, I recently changed the number on my public mobile account, As I am moving province. It has been two days now and I am still unable to make or receive calls and texts. On my PM account the new number is there but my old one is still showing ...

can't login

Resolved! can't login

My email address isn't being recognized and I'm alittle upset need help asap had to create this alternate email too talk with you guys please help me.

Resolved! Emergency calls only- purchased international calls.

Hi!, I am currently travelling and I purchased the international calls add on, making sure that the country I was staying at was included, However now that I am here (Spain) I don´t have any service, it only says emergency calls only.

Resolved! Cell dead zone, force alternate provider

Short version: some places (eg bon echo park) have no belus signal at all, but there's a rogers tower at the park entrance. Does anyone know if it works to change provider to manual and select the rogers network, will it give me back 4g connection, o...

Resolved! Plan change

I changed my plan to $50 before travelling on Aug 31. I set up a calendar reminder to change it back to $15 on Sept. 30 but found out that yesterday I was charged another $50! And my last payment day was mid Aug which means I lost about $100! Today i...

Register New sim and Transfer number won't work

I have a number with Telus, just bought a pub mobile sim card, Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error: Oops! Looks...

Resolved! Autopay

Why is my plan expired when I'm on auto-pay? This is confusing.

Resolved! Specific phone number

I have a specific phone number that I want to get however it’s not registered to my old provider so can’t be ported since I discontinued and it is not showing in the get a new number poolis there any way I can still get the same number.my WhatsApp st...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Reception

Resolved! Bonus Data Not Showing Up In Account

Resolved! Rewards

Resolved! I Am trying to port out of Public mobile but I am not receiving msg from public mobile.

iMessage and data not working

iMessage and data not working

Card payment

Card payment

Poor reception in basement

Self serve username reset

Rewards

changed Ineternet providers

changed Ineternet providers

Resolved! Rewards

Self Serve Minutes

Self Serve Minutes

Resolved! Can't connect to network after putting a new sim card in

Locked Out of my account

plan change

Resolved! plan change

No MMS texts

PM number change

can't login

Resolved! can't login

Resolved! Emergency calls only- purchased international calls.

Resolved! Cell dead zone, force alternate provider

Resolved! Plan change

Register New sim and Transfer number won't work

Resolved! Autopay

Resolved! Specific phone number

Just switched to Public from another carrier - not...

eSIM

Can't pay

Sim card install

how to find my post in this community?