Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wondering why you are not 5g
I put in enough funds to take care of my monthly payment yesterday, as is my monthly routine. I logged in today to check everything was good only to find a confusing announcement saying my account was suspended because it didn't have enough funds, ev...
Hi there. I was a public mobile customer for 2 years until yesterday. I was happy with the service but can’t get home internet anymore where I live so I switched back to Rogers for infinite data. after porting my number I tried to log back into Self ...
While checking the my account page today I noticed that there are numerous SMS (atleast one a day at particular time) to "7723" and detail shows "Prod1" There is nothing in my SMS app. Any idea?
Hi there, I recently got started with a Public Mobile phone number and it's working great for calling, but for texting it doesn't seem to be sending or receiving texts. I'm testing the functionality out side-by-side with another Public Mobile phone a...
I just activate my new PM sim card and I notice I can write my full first name. I am from south america and my first name is made of two names. The input box has a limit of 11 character, my name fails by 1. I don't have issue with my last name (also ...
Hi, Wanted to check whether if my phone, Samsung SM-J610F, is compatible with the public mobile network, I don't know how to check, my phone is not listed in Public mobiles check the compatibility of public mobile network.
Lost my phone so got a new one and new SIM.Went to change it on website, entered new SIM number, selected text message for security confirmation (to a different phone number which I can still access obviously). After 30 minutes no text had arrived, s...
Hi, When I click "my account", I am just getting this empty page. I've tried on Safari and chrome and tried to log in a couple times already. Is the self serve down or what can I do? Thanks!
Hi,Can anyone figure out what wrong with that? The money I paid for new plan went to Koodo Mobile, not Public Mobile. I used my Costco Capital One credit card to pay and activate a new number. The money went into Koodo Mobile. I have contacted Co...
Upon sign up, the refer a friend was missed. I would still like to register the friend who referred me, so he can get the $1.00 a month reward. How can I do that?
I would like to change my email address for this phone number **********, PIN ****change email to ****
My plan is Canada-wide unlimited talk including other features but whenever I try to call any number outside of my province (NS), it won't work. I receive a message saying that I don't have long-distance minutes and I have to buy minutes from Public ...
Myself and my husband both was public mobile have received text messages saying we have not deposited money yet , deposit before it expires anyone get this ? I blocked number and deleted , number is xxxxxxxxxxxx edited by computergeek541: phone num...
How do I reset my security question I forgot my password and it’s asking me for my security question SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.
Hi There, The number above showing Plan Expired...online account as pic below,,,, we setup auto withdraw and additional 500m added,,, what happen? Pls. advice. Janet Edited by popping to masked out phone number on subject line and masked out personal...
Accepted first voucher but not processing second voucher
Anyone know if there's a outage I have no service in Brampton ontario
Hi, I am planning to get a 5g plan from Telus. But I don't want to cancel my public mobile service. Is it possible to swap the number with Telus and not cancel the service?Usually, when you port, the service is cancelled. I want to take my public mob...
Hello, For those of us that don't use a credit card to pay monthly and still use vouchers, maybe public mobile permitting the use of an account balance to purchase a phone could be interesting ? Thank you!
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