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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $25 plan

I ask an agent for an answer. What a useless system!!! Simple question. If I have autopay on the $25 plan do I have 500 Mb or 1000Mb??

Resolved! How to cancel deceased husband's account

My husband has passed away and I want to close his account. I have cancelled his Autopay but that doesn't close his account. How do I do that?

Resolved! Add-on bought by mistake

Hi guys, By mistake I bought add-on for "300 International Long Distance Minutes", while I wanted to recharge for calling to India (which I ultimately figured and bought as well). Is there a way I can get refund for "300 International Long Distance M...

Resolved! Display Name

Hi. I want to change my Display name from British Columbia to a specific name. How do I do this?

Resolved! Purchased US Roaming Talk Text and Data

Purchased US Roaming Talk Text and Data but it's not showing up as an add-on. I checked the payment history and it shows I added funds and activated the add-on. Need help please!

Resolved! Transfer In

I tried porting my number to Public Mobile from Eastlink. I didn’t reply to Eastlink’s text message within 90 minutes so they rejected the transfer. Eastlink now wants me to reinitiate the transfer. How do I do that?

Resolved! Made a payment phone isn't connected

Resolved! AutoPay Data Reward

I have activated autopay and system has charged my card automatically but have not got the 250 MB bonus data that comes with auto-pay. My package is $15 plan.

"Unofficial" Bravo Leaderboard

Moved to Lounge with other Unofficial Announcements

Resolved! Email

I would like to change my email. I cannot change my email myself.

Resolved! Looking for history of data usage

Hi there, I currently have the $40/month plan and am considering going down to the $35/month plan as I'm not sure the extra ~2GB for $5 more is worth it to me at this time. I was wondering if it's possible to get a summary for my account to know what...

Need help with my service plan

This morning I could text and call this evening I can't receive any texts or calls if somebody could help me with this I would really appreciate it

Video's won't play

Hi, I have a pixel 4 and a 3g plan. I can't get video's to play. What happens is either the video will just not load, or it will load and play for 6 seconds and stop. This is using phone data (not wifi) and in downtown TorontoAny ideas?

Resolved! Public Mobile

I attrive my cell phone I pay 50 plus taxa month for this service I been with u guys couple of years now and I say at the beginning was great but now this service sucks so much I can't text or call without having to use my data I suppose to have 10Gb...

Resolved! Try to reset my password

hey there,I have tried to login self serve, but I forgot my password. Following the instruction, I provide my email address to reset the password, and was told I had been locked out and I need to contact Public Mobile for help. So I'm here...hope any...

Resolved! Getting full annual payments for years 2018,2019, and 2020??

The site only lets me go back 6 months. Is it possible to get my statements of all payments made for 2018,2019 and 2020? Thank you AK

Resolved! Delete my account

Delete my account it's simple

Delete my account

PAYMENTS

My mother is 83 and doesn't use the internet. Her phone has been cancelled for non payment even though shes been paying autopay for 4 yrs now. She pays 3 months at a time. Her service has been cut and they claim she owes them $90? How is that even po...

Resolved! Request to change my login userid

Good Day, I have already been able to change my profile information (address, etc...) via the self-serve portal but I also need to change the userid that I log into my account with and the associated email address. Kindly advise how this can be done?...

Referral credit

I joined Public Mobile in spring 2020. My husband signed up for it in June 2021 but through a different service and at the time I didn't think to ask about getting the referral credit $1 off my monthly payments. Is there a way to get that set up now...

Unlimited Canada calling - call cannot be completed because used all minutes?

I tried calling a different province and it said on my screen Public Mobile Assisted Dialing. Then it told me 'your call cannot be completed because you have used all available minutes' but i have the unlimited Canada wide calling? Help? When i call...

Resolved! If I exceed my data plan, how much will be the extra data usage?

I wondering how much is the extra data usage, so I better manage my bill

Resolved! Issue receiving incoming calls (after successful porting)

Hi all! I was initially having some issues receiving incoming calls, which I finally got resolved (I think). There was an issue transferring/porting my number from Bell to PM, but it was fixed Saturday evening (the 9th). I was able to set up my PM vo...

Resolved! Will the reward from the community post go automatically to my account?

Will the reward from the community post go automatically to my account? or Do I need to do something to link my posts to my account?

Data question

So, in the early morning, I go for a one hour walk. To get me through that brisk walk, I tend to listen to radio. I had moved from a basic non-data plan to a basic data plan the previous month. However, part way through the first data plan mont...

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