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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12702 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23907 Views
  • 183 replies
  • 26 Bravos

Resolved! Cancelation

Please  how can I cancel  my account  with  public mobile?

robaroh by • Great Neighbour / Super Voisin
  • 1312 Views
  • 6 replies
  • 1 Bravos

Resolved! Access Denied and other errors

I've been trying to get help on a question regarding my formerly accepted credit card for Auto-Pay is now not being accepted. When looking in this community for answers and to even post a question I either get a ACCESS DENIED errororAn Unexpected Err...

bv_studio by • Good Citizen / Bon Citoyen
  • 1416 Views
  • 23 replies
  • 0 Bravos

Community/Forum Etiquette

DO WE HAVE ANY HERE???  Would PM look into locking old posts, especially those with an  Accepted Solution selected? Would Oracle or PM consider doing anything to replies which come up on a one week old (or more) thread with no extra information on th...

softech by • Oracle
  • 1402 Views
  • 30 replies
  • 0 Bravos

Resolved! Re: Service not working

Hello, I have a problem receiving calls. Noone can reach me out. My phone is always out of service. Please help me out with solving this problem as soon as possible  Thanks

Mariam85 by • Good Citizen / Bon Citoyen
  • 919 Views
  • 11 replies
  • 0 Bravos

Resolved! payment related

For the last 5-6 months , my credit card charged around 13 cad for my 100 min plan as i am auto payment signed up. not sure why this month october charged 16.95.I transferred number to my wife and automatic payment signed up on her credit card last m...

yourshary by • Great Neighbour / Super Voisin
  • 635 Views
  • 13 replies
  • 0 Bravos

Trying to connect another phone for husband

I tried to make my husband account baughthim a sun cardmadean account for him and payed for it butit didnt Work!! Maybe his phone wasntCompandable idk … publicmobile charged me twice and my hubby’s phone stilldoest work!! Sodisappinting I have been w...

Resolved! Account

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

craigf85 by • Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 0 Bravos

Resolved! not listed in 411

I think when I joined Public they just transferred my settings which was to be unlisted. last agent said I need to upgrade my Public plan before I can change this. I feel this is incorrect.Any help in this is greatly appreciated,Ron

Ronbsc by • Great Neighbour / Super Voisin
  • 887 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost device

How do I transfer my number to Public Mobile if I don’t have my old device to answer text sent?

roypierog by • Great Neighbour / Super Voisin
  • 688 Views
  • 13 replies
  • 0 Bravos

add ons

i pay for 1 gb add ons i was thinking it will add my data but seems nothing add still dont have data.what to do

nataliatas by • Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos

Incoming calls go directly to voice mail

Both my wife and I (on the same day) have most, but not all, of our incoming calls go directly to VM, without our phone ringing.  We both have Androids.  We have checked all the settings, ie. do not disturb, blocked numbers, etc.  We also had a Telus...

petevg by • Good Citizen / Bon Citoyen
  • 818 Views
  • 15 replies
  • 0 Bravos

Resolved! Purchasing a plan for trip into the USA

The border may open on Nov 8th and we plan to visit our son and his wife for the first time in 18 months+ for two weeks, Nov 15 to Dec 1st. Is there a PM plan which will permit calls from my cell to my wife's cell(She is working on an add on from Vir...

lefty4666 by • Good Citizen / Bon Citoyen
  • 875 Views
  • 16 replies
  • 0 Bravos

Resolved! Ported out to Telus, plan still get renewed

Hello,I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed. What is best way to contact Moderator now?Thank you!

vn33 by • Great Citizen / Super Citoyen
  • 613 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported number today from freedom , no incomings

I  ported the number from freedom prepaid today, porting was completed without freedom confirmation text or email.I can make calls from my ported number but cannot receive calls as all the calls are going to freedom as I confirmed it by checking voic...

sasharma by • Great Neighbour / Super Voisin
  • 536 Views
  • 3 replies
  • 0 Bravos

Resolved! sim cars

Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks

barracuda68 by • Good Citizen / Bon Citoyen
  • 809 Views
  • 20 replies
  • 0 Bravos

Resolved! Different SIM card

Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....

pirateinuk by • Good Citizen / Bon Citoyen
  • 616 Views
  • 6 replies
  • 0 Bravos

Call ID says US but I'm not in the US?

Whenever I call someone it says I'm in the US but I'm very much not. Is this is a normal thing? Are people going to get charged when answering my calls or am I gonna get charged? Is there a way to change this?

CrabApple by • Great Neighbour / Super Voisin
  • 635 Views
  • 9 replies
  • 0 Bravos

Resolved! Problem with call in and out

Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks  

Lehaha by • Model Citizen / Citoyen Modèle
  • 683 Views
  • 17 replies
  • 0 Bravos

New activation, ported phone number, no service...

Hi, I just signed-up with public mobile, no less than 20 mins. ago and have successfully ported my number with my old carrier. However and upon completion, my phone(iPhone 12 Pro) is no longer working, when I enter the cellular section, it asks me fo...

abertin by • Good Citizen / Bon Citoyen
  • 711 Views
  • 21 replies
  • 0 Bravos

Resolved! Customer service

Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...

Deano53 by • Great Citizen / Super Citoyen
  • 1947 Views
  • 64 replies
  • 0 Bravos
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