Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I wanted to pay my public mobile bill. I have tried paying by the visa card but it doesn’t process the payment I tried different cards but it doesn’t work. I also bought a $20 voucher to pay but i get the message the voucher can’t be verified.Any ...
When im in my apt with wifi its okey i can call and i can received call but when im outside no network and signal
Hi,I recently paid my account balance for another month and since my mobile data is not working. I have tried ALL troubleshooting recommended and still can not load anything essential.Why am I UNABLE to use the 3GB included in my plan?? And is the bo...
For the last 2 weeks, every time I finished a phone call, I got a "new voice message" notification and when I check my message, there is nothing. Does anyone get the same problems?
Please help to cancel, thanks.
I pay for my plan every three months with auto pay. I have just been billed today, and I have added on 500 min of Canadian calling manually with a one time payment. Can I include the payment for this add on with my auto payments in future instead of ...
How do I contact a moderator?
I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do
Every day there are these two Data Usage entries happening around the same time and varying from 5 - 95MB. Most days I'm not on my phone at all at the times this is happening. Does anyone know what they are? System services?
I have an iPhone 8+ on the most recent version iOS. All of my email accounts are Gmail. When I go out I do the odd check on my mail. 1. Often I get a suspicious activity message from Gmail and my account won't work. 2. Email won't send...is stuck in...
Hi There,This is the offer that I received from Public Mobile on September 27 on my email x. Below is the offer that I received from Public Mobile.I joint PM on October 21st with $25 plan but DO NOT SEE THE 5G DATA !!!?Please look into thsi as soon a...
Hello, My name is Francoise and I logged in to my account and it says that my current phone plan expired even if I already paid my current bill and I have $80 as current balance and I wanted to know why. Thanks.
I would like to Port my current number to a VOIP service, but keep my current Public Mobile plan and get a new phone number associated with it. Is this possible?
Why does my payment date change every month?
How do you stop receiving texts from Public Mobile advising that the plan has been renewed at hours such as midnight or 6 AM? I don't want to block the number, but these messages are very annoying when they wake you up for that reason.
Today my credit card was automatically charged $15+tx instead of $12+tx that was supposed to be charged. The $2 automatic top-up discount and the $1 loyalty recognition reward wasn’t applied like the months before.I lost my cell during a few days at ...
Hi,I have $33 in rewards but I only got reward $30 applied to my bill. Can someone be able to help me?Thanks!
I have been using PM for over two years now. In this time, I have seen multiple good offers like 2GB+ for 35$ Plans and such. But all these offers are for new users. What is there for us who follow PM for years? Why don't we have any good offers or p...
Hi. I have a phone number with (604) as area code in Vancouver- BC. please let me know how I will be able to change my number w/o changing area code.
someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back
Hello, I look for networks available but no Public mobile shows up? I'm working when using wifi but when out of range nothing. Some people get texts (blue bubble) but not all? No pictures.Using iphone 5s and was told it would work with public mobile...
I tranfered my phone line to another carrier and until now I am still charged for my monthly fee of $29.89. My account is not deactivated, you could please reactivate and send me a new Sim card. Thanks
Hi there, I am upgrading my plan from the $15 plan to the $35 plan, do I get to keep any awards I've accrued over the years?So far I've accrued:$2 in loyalty rewards$2 autopay$3 friend referral. Will these all still apply even if I switch plans?
I have 100mins/15$ plan with 250mb bonus. 2gb free add-ons promotion data (I know some was used, maybe 200mb). I recently checked my account and found the 2GB free add-ons gone. I checked the history and found the following information. Not sure if...
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