Community

Resolved! Data usage does not add up

I have received a text message that I have used up 75% of my 5GB; this was a surprise to me, the plan has just renewed on October 25, 2021. When I look at the usage history, this does not add up with what is stated in the usage area. Thanks for your ...

Resolved! forgot password and security questions answer

Need to login to activate autopayThank you for helping

Resolved! United States

If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?

Resolved! Visual Voicemail

Does PM have an add-on feature or a plan that includes a transcript of incoming voicemails. I used to get them in past as texts with other carriers but not all offered them. Thanks! 

Resolved! Upgrading phone

upgrading my iPhone se to a 7 can I use my currant SIM card 

Resolved! International Calls Add-on Refund Request

Hello, I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase?  Thank you. 

Resolved! Need public mobile to send chatr another port request

I no longer have my old Sim and chatr will accept the request but I need a new one sent from public mobile 

Resolved! Top online

Resolved! way to suspend account for a few months

Is there a way to suspend my account for a few months without losing my number and perks

Resolved! No data on my wife's iPhone 13 pro

My wife lost data on her iphone 13 today.  She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection.  APN...

Resolved! Plan is on autopay but expired!

My daughter’s plan is on autopay using Visa. But PM says it is expired. WTH?

Resolved! Callers going directly to Voicemail

Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call.  Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...

Resolved! 2GBBONUS

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

Resolved! CPO phone "Great" condition

Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...

Resolved! 2GBBONUS promo

Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...

Resolved! Flip phone compatibility

I’m just wondering if the Motorola razr v3xx is compatible with public mobile sims. I’m trying to downgrade to an older flip phone and I know that most are only 2G compatible but the v3xx is 3G compatible but I don’t understand bands.