Community

Resolved! Locked out of my account

How do I get back into my account?

Resolved! Need to reset password. No email notification is being sent

Resolved! Phone from another carrier

I upgraded my wifes Bell phone and was going to use the new hardware for my daughters public mobile number.  It is an Iphone Mini 12 and when I put in the public mobile sim I get SIM not supported.  Bell tells me the device is not locked.  Thoughts.

Resolved! not receiving bank or other 2 factor verification codes

Hello, I joined public mobile on October 19th by transferring my number from Rogers.  Up to the 19th I was able to receive 2 factor verifications from my bank and other places but that stopped after joining PM.  I read that I need to make sure I am o...

Resolved! Can I make Skype calls to Europe

Will I be able tu use my phone to make skips calls to Europe on my phone with my plan $25.00 

Resolved! Iphone 12

Can I use a Iphone 12 on public mobile??

Resolved! Help

I need help with my account, I am locked out of my self serve account, it says I am locked out when I tried to send a verification email to reset my password as I forgot it. I do not know my account number and made a ticket using a random one as I ha...

Resolved! switch sim cards

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

Resolved! Can’t log in

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account. 

Resolved! US Data Roaming is not working, again!

Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...

Resolved! Porting Issue

Hi,  I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Resolved! How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Resolved! Add on

I bought an add on cause I was outta datahow long do I have to wait to use it

Resolved! changing payment card

how do i change a payment card?

Resolved! Set up fees

HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...