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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12314 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23326 Views
  • 183 replies
  • 25 Bravos

Resolved! Texting not working.

I just activated phone and it works. However my texting does not work when not on Wi-Fi. I have cellular turned on I have a rooming on I have an iPhone and it’s set to send as SMS when I message not available. I don’t understand because my plan is un...

ibragg by • Good Citizen / Bon Citoyen
  • 806 Views
  • 10 replies
  • 0 Bravos

Unable to process my transaction.

Hello,  Whenever I try to make a transaction or set up auto-pay I get this message"Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been...

chendrim2 by • Great Neighbour / Super Voisin
  • 505 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing account emails

For both my PM phone account, and my PM community account, is it possible to update your email address? I'd like to change the email address associated with both. I think email address is the actual log in for the PM phone account as well.  I started...

samcat by • Good Citizen / Bon Citoyen
  • 384 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing public mobile phone number

I've seen other community postings about this but just going to ask so I can confirm the latest answer. I currently have public mobile phone number. - Where can I find the full changing phone number policy? - I've read that you can change it 4 times ...

samcat by • Good Citizen / Bon Citoyen
  • 338 Views
  • 2 replies
  • 0 Bravos

Resolved! phone

I don't need phone service from public mobile.how to tell them.How to talk to them regarding this.

gnreddy2001 by • Great Neighbour / Super Voisin
  • 537 Views
  • 10 replies
  • 0 Bravos

Is this new?

I just went to use the store locator to help answer a question and I get the pop up from pm asking for location permissions. I chose "block" as I usually do when asked this question however now I cannot access this feature. Why does pm need my locati...

Resolved! Cannot sign into Self Serve Account

Hello, We are unable to access our Self Service account. I  have tried to just change the password and I am told I am locked out of the account. Any help you can provide would be greatly appreciated. Thanks for your help. Regards,Keegan

longbeach by • Great Neighbour / Super Voisin
  • 536 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't login

I no longer have access to email used to create account so I'm locked out help

Kyraparenteau by • Great Neighbour / Super Voisin
  • 468 Views
  • 5 replies
  • 0 Bravos

Resolved! New account creation failure.

I made a purchase of Public SIM last month on a $25/month plan. I haven't created my account on Public website yet but while I am trying to create one, it shows that my mobile number is not valid or has been already registered.Also, on reviewing my c...

nssawhney by • Good Citizen / Bon Citoyen
  • 626 Views
  • 12 replies
  • 0 Bravos

Resolved! Locked out - please help

After two attempts to log in to my self-serve account, I attempted to reset but was locked out and told to contact moderator to reset.  Can you please help.  Thanks

ambkms by • Good Citizen / Bon Citoyen
  • 556 Views
  • 8 replies
  • 0 Bravos

Resolved! Europe roaming

Will be going to Republic of Ireland and Norway next year.  Currently for Ireland you need to enter contact phone number for prior to landing.  Can I get a prepaid roaming plan with an Irish number before landing or do I just use my Canada number for...

Pipcan by • Great Citizen / Super Citoyen
  • 1338 Views
  • 6 replies
  • 1 Bravos

Check Porting status

Hi, how can I find the status of my porting request? Is there anyway to cancel it? Eventually I still want to port the number but have to keep it with the current carrier for a few more weeks. Thanks. John

john2002 by • Great Neighbour / Super Voisin
  • 781 Views
  • 12 replies
  • 0 Bravos

Re: Reset password

Please   I need for payment on line   my number   xxxxxxxxxxxxxxxxxxx  edited by comptuergeek541: phone number removed

Nawaljabu by • Great Neighbour / Super Voisin
  • 491 Views
  • 7 replies
  • 0 Bravos

Resolved! Trying to change or upgrade my plan

I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to. I see absolutely no sense in paying 15 dollars for ONE gig of data when I could pay the same amount to make up the...

Salty85er by • Great Neighbour / Super Voisin
  • 705 Views
  • 17 replies
  • 0 Bravos

Resolved! New plan - Text and Data only

At the moment I have a Unlimited International Text  only plan. I would like to upgrade to have Unlimited International Text and Data monthly.  What plan is available to me? I am Deaf and I do not need talk on the plan, only  text and data.  How can ...

phholmes by • Great Neighbour / Super Voisin
  • 839 Views
  • 11 replies
  • 0 Bravos

Resolved! Loyalty rewards

On the reward page it shows $1 loyalty rewards but the discount hasn't been applied on the payments for few months. Still paying same amount as before the loyalty reward. How to fix the problem here? 

Bonglalala by • Great Neighbour / Super Voisin
  • 642 Views
  • 12 replies
  • 0 Bravos

Number Not Recognized

Hi!I've been trying to activate my card and porter my number from TELUS, but when I enter my cell phone number, it won't recognize my number as Canadian, so I can't continue with the process at all. I was given this number by TELUS in BC a few years ...

selahmadland by • Great Neighbour / Super Voisin
  • 501 Views
  • 10 replies
  • 0 Bravos

Can't pay with my US card as of recently.

Public Mobile stopped accepting my US credit card for this billing cycle. I tried re-entering all my details and it declined to charge my card. My card is not showing any attempt to reject a fradulent charge or anything - and it has handled my Public...

limenuke by • Great Neighbour / Super Voisin
  • 381 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on not activated! Please help!

I purchased a 200 mb data add on for five dollars and it is not activated, my account just says I have five dollars available, help please I need this data add on!

thachef by • Great Neighbour / Super Voisin
  • 309 Views
  • 1 replies
  • 0 Bravos

Resolved! How to transfer your existing phone number from Koodo Prepaid

Hi, I bought a new Public Mobile SIM and I want to transfer my existing Koodo Prepaid number to Public Mobile. I activated the Public Mobile SIM and I'm blocked now, as I'm unaware of the further steps. Not sure how to get in touch with the PM Modera...

Unable to receive and send text

Good day. I had issues with my phone and in haste I switched out sim cards and accidentally put the shaw sim card in my phone. I replaced the sim with the public mobile card. It worked for an hour. Now i cant send receive texts. Thank you

Nivekaw by • Great Neighbour / Super Voisin
  • 518 Views
  • 7 replies
  • 0 Bravos

Over charged

Did anyone else get charged 3 times within 5 days of activating a new sim card?

T1stone by • Great Neighbour / Super Voisin
  • 681 Views
  • 10 replies
  • 1 Bravos

Resolved! Walmart refused to sell SIM card unless it is activated in the store?

As the title says: Walmart refused to sell me a Public Mobile Sim card unless it was activated in the store.  Is this a legit thing? I said I just want to buy the Sim Card and do this online.I left and drove down the road to another location and boug...

BMatt by • Great Neighbour / Super Voisin
  • 2444 Views
  • 28 replies
  • 2 Bravos
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