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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12701 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23906 Views
  • 183 replies
  • 26 Bravos

Can't pay with voucher

I activated my account following the prompts. When asked to choose a plan I selected $25 and paid with the $25 voucher I have. When I when back to my account it showed that my account was expired and needed to add funds. I tried paying again with the...

sean_flynn by • Great Neighbour / Super Voisin
  • 657 Views
  • 11 replies
  • 0 Bravos

Payment

It won’t accept prepaid minutes or credit card because I don’t have a pin yet I have been on this site and have tried to register 10 times 

Orna1974 by • Good Citizen / Bon Citoyen
  • 539 Views
  • 17 replies
  • 0 Bravos

Resolved! Add on data

I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

Kms195 by • Great Neighbour / Super Voisin
  • 319 Views
  • 3 replies
  • 0 Bravos

Hello

I need ur he'll because I lock my SIM number so I can call our

Rhoda74 by • Great Neighbour / Super Voisin
  • 479 Views
  • 4 replies
  • 0 Bravos

Min

I need my mins topped up and you guys not letting it go thru

Jamal03 by • Good Citizen / Bon Citoyen
  • 466 Views
  • 12 replies
  • 0 Bravos

Resolved! How do I stop Public Mobile from sending me SPAM

I do not want any SMS messages from them.  I blocked the number that sends me the monthly billing notice.  Now I just got some SPAM about some free offer.  I don't care if it's free data and still want it blocked.  The problem is the numbers I block ...

samiam123 by • Good Citizen / Bon Citoyen
  • 1355 Views
  • 18 replies
  • 0 Bravos

Resolved! Does Public Mobile offers temporary suspension?

Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping ...

ricksea by • Great Neighbour / Super Voisin
  • 503 Views
  • 5 replies
  • 0 Bravos

Can not make payment online

I have been making a payment on my account every month with the same credit card and now it will not access my credit card as payment --even when I have replaced it with another card it will not take the payment.  Now my account is suspended and I do...

at4 by • Great Neighbour / Super Voisin
  • 465 Views
  • 10 replies
  • 0 Bravos

Customer service.

Why does Public Mobile have no customer service?Tickets go ignored, there's nobody to call.I won't be recommending anyone else, that's for sure.Time to shop around. 

Brwilson by • Good Citizen / Bon Citoyen
  • 930 Views
  • 19 replies
  • 2 Bravos

Resolved! Order in which data is used

Hi everyone, I am just wondering the order that the data is consumed from the plans. There is:- the data that comes with your plan- then the 500 mb autopay bonus- the promo right now with the recurring 2 GB data for new customers- the one-time bonus ...

effelash by • Great Neighbour / Super Voisin
  • 512 Views
  • 6 replies
  • 0 Bravos

Resolved! new phone with new SIM

I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?

keithrjoyce by • Great Neighbour / Super Voisin
  • 848 Views
  • 8 replies
  • 0 Bravos

US Roaming in Kona, Big Island, Hawaii

Hi, my wife and I purchased roaming add on on two phones while we were in Kona, Hawaii but it did not work. We turned on roaming and data but nothing. 1. Is there something else that we need to change on the phone to make it work?2. Can the charges b...

simslim58 by • Great Neighbour / Super Voisin
  • 1045 Views
  • 11 replies
  • 0 Bravos

Resolved! MiM

I just upgraded my account, am I still eligible to receive the More is Merrier bonus?

Talaxin by • Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! I am a existing customer

I want to know if my new Samsung Galaxy A52 5G is compatible with the Public Mobile Service. 

Resolved! Plan upgrade

Hello everyone, if I upgrade my plan do I lose my referral and loyalty bonuses that I am currently getting? Thank you in advance,Lucas

Lucaslotito by • Great Neighbour / Super Voisin
  • 756 Views
  • 7 replies
  • 0 Bravos

Resolved! I paid for US roaming add-ons but not showing up in the my account

Hi,I paid for US roaming add-ons and the fund is added in my account. But in the account us-roaming service is not listed under myaddons.How do I know that it will work in US?  Do I just go to US and turned the roaming on my cell phone and it will wo...

sophiachow by • Great Neighbour / Super Voisin
  • 577 Views
  • 12 replies
  • 0 Bravos

Resolved! Moving the SIM card

I bought a Samsung S10. It's on the compatible list.I migrated the working SIM to the new phone, adjusting it from Micro to NanoThe phone is not connecting to the network.I've rebooted, reset the SIM card, reset the network, tried cleaning the SIM ca...

DavidFB by • Good Citizen / Bon Citoyen
  • 1249 Views
  • 23 replies
  • 0 Bravos

REGISTERING

I paid up, installed the sim card then tried a phone call. A message came up saying I was not registered. What do I need to do to register? 

david23 by • Great Neighbour / Super Voisin
  • 681 Views
  • 9 replies
  • 0 Bravos
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