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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to install App

I just move into Canada from mexico and I have some subscriptions still running even that I cancelled them, I can't change the region because of the subscriptions and I really need to set up the e-sim ASAP, is there any way that I can download the ap...

Daughter lost phone - Cannot logon to my account due to text/voice message option selected as 2 FA

@hTideGnow @will13am @CS_AgentHelloMy daughter has lost her Public mobile phone and i cannot access My Account as the option is to send text or voice message to the phone as part of the 2 FA setup. On logging in using username and password, i get th...

not receiving messages

not receiving messages so cant sign in

Public Mobile did NOT work in US

For 2 times I paid to use Public Mobile in the US and I could not connect in Connecticut and in NY

Request to Transfer Old Number from Koodo

While trying to activate my new SIM using Public Mobile app, it asked if I would choose to Transfer number or Choose New Available Numbers. When I chose Transfer, it said my Koodo number isn't valid Canadian mobile number. Then when I click Need He...

Issues With US Data Add-On

Hi There, I purchased the US Data Add-on yesterday and it doest seem to be working - while im currently in the US. I've tried to trouble shoot it using the instructions but it still doesnt work. Also I tried submitting a ticket through your site and ...

Resolved! Change Subscription Plan to 4G Deal

Hi, I currently have the plan at 1GB per month with unlimited text messages for 25$/month. I am looking to get the promotion plan of 4GB per month with unlimited text messages at 24$/month. It shows on the website that I can subscribe but as I log in...

Data not working

So I noticed that they have 5g plans on the site what I didn't know was they have no 5g service in my area so I tried to deal with it for a week then I have prolonged stay in the hospital when I get out I message them they talk me btw no notification...

Release phone number to Telus

I deleted my eSIMs card accidentally and I had to change phones, and also changed providers: therefore, please release my phone number of xxxxxxxxxxxxxxxxxxxx to Telus Mobility. Thanks so much.

Internet not working

Hi there,I have a plan that is canada and USA service. I am a Canadian resident, the moment I cross into the USA my internet no longer works. How can this be fixed?

Discount for accessibility

Does Public Mobile offer discounts for accessibility/ disabled?

Resolved! roaming add-on while traveling

How do you purchase add on while on the road? So, I buy a 15 day roaming add on and cannot buy more before it expires I understand. So without service, given 15 day expired, how do I buy more roaming while on the road??

Not receiving texts or some app notifications when on WiFi

Hello,Ever since getting a new phone (Galaxy S23 FE) I've noticed that I often will not receive text messages or some other app messages (such as snapchat, outlook) when I'm connected to a WiFi network. As soon as I disconnect, everything comes in.T...

SIM card never arrived

I made an order for a six card on February 4th and never received it yet . Despite the delay date being expected on the 13th

Obtaining copy of calls

Hi, I’m wondering how I can obtain a copy of incoming and outgoing calls for October 2023?

alaska coverage

going to alaska shortly and wondering if the US/canada $65 month plan will work in Anchorage/palmer area?

Can't Create an Eversafe Account with Old userid and Password

I haven't logged in to my daughters public mobile account for some time. I never ever set up an eversafe account for her. I can not log in with her old userid and password. The system doesn't recognize her email address or her phone numer so I can't ...

pay from my checking account

how to setup recurring payment through my bank from my checking account.How do I get my account number so I can set up recurring payment thru my bank app Thank you

Resolved! Can’t message to numbers

Hi All, just ported number from Rogers to Public. Since then, I can’t send to any number other than iOS. How can I fix this? Please advise!

Asking for PUK

Hellothe eSIM is not working. I tried to download it with the email and it says it’s not valid. It worked yesterday. And now it’s asking me for PUK. I can’t access any text or calls. Help pls!

Bill Payment

Hello,I'm unable to make payment using *611

eSim

My physical sim wasn't working. I tried everything. So I bought an eSim thinking that would fix the problem. Still no service. I've restart my phone like 50 times since yesterday. On my profile, it's showing the new eSim. Why am I still not connected...

Verification text not delivering

Hi there,I ported from another carrier yesterday, my verification texts are not being delivered and I need it to verify the account. Thank you

Service

I requested transfer yesterday but my old carrier is still active

New phone e sim

Hi there i asked a question couple months ago forgot what the response was and im here again i was wondering what i should do if i have a esim on my old phone and wanna transfer that exact sim to my new phone i tried doing it the apple way but it did...

Town Hero! New rank

Traveling and changed Sim card

Can I get my messages going to my Public mobile account? If so, how?

Planning to Change the Carrier.

After PM's recent update, I no longer able to send MMS. I've been trying to private message to fix the issue since Saterday and finally gave up.My next renewal date is March 8.Where do you guys find the best deals? andwhen is the best day to port the...

Unable to update payment method

I have been unable to update my payment method to my new credit card. Each time it says the request cannot be processed. I’ve tried 3 different cards all with the same result. Is anyone else experiencing this?

SIM card hasn't come and it's been a month and a half and I can't submit a ticket

So uh yeah it's been a while and my SIM cards still not here. I'm told to submit a ticket but there's literally no order number associated with the email I got about receiving my SIM card so I can't submit a ticket edtted by computergeek541: As per...

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