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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! picture messaging

I need someone at public mobile to confirm for me that my plan includes picture messaging and does data need to be turned on on my phone to recieve pics. Turning data on is the only way I recieve them, even if I'm connected to my home wifi. I don't b...

Resolved! Trouble activating and porting

having issues with the sim not activating...Let me begin by saying that I have had PM on my phone for 3 years now and have had zero issues.I managed to talk my wife into it and she purchased a new phone with the intention of porting her number from T...

Resolved! Cannot log in to SelfServe after porting out

I successfully ported out to another carrier, and now cannot log in to my PM SelfServe account. Is this the expected behavior?If so, how am I supposed to disable autopay?

Resolved! Add ons

Can I change to 1gbps to my $15/mo. account?

CS agent has stopped responding to my PM's

I am trying to get help to change an email address for an account and was getting help from an agent with a ticket and a code was supposed to have been sent but not received and now they are not responding to my requests to re-send the a code or any ...

Resolved! Does any of the ZTE Blade model cellphones work with Micro SIM card?

Hey guys, hope you all have a Merry Christmas and a Happy late December holidays in advance along with new and BETTER things in the upcoming year! My question is regarding the multi SIM cards that Public Mobile gave away for free a couple years ago....

Resolved! Re: US Roaming

I purchased the US roaming package yesterday from home in Canada. Today, I am in the US and do not have the package. Chatting with Simon did nothing. I tried to contact CS but the preprogrammed responses don't help. How do I activate the package I pu...

Resolved! Re: credit card charges?

has anyone who just signed up for Public Mobile notice the charge on your credit card indicating " something like KOODO TOP UP REAPPROV" ??

Re: [Price Change]: $70 for 15GB, now $60/mo.

please help. I am now without phone service. I went and bought my voucher to day as I always do at London Drugs. It wont' accept my voucher when I input into 611???

Using the same Sim card twice

Resolved! Using the same Sim card twice

I am wondering if I can re-use a Sim card? I previously was with Public, then switched providers as part of a new phone deal, but now am switching back to Public. I still have my original Public Sim card - can I activate it for a second time? I don't...

My Region Setting

Good Afternoon Im wondering why when I set the My Region Setting to PEI where I’m located it always reverts back to Quebec or BC or anywhere but the right place thanks

Resolved! Buying a Pre-Owned Phone QUESTION

Are pre-owned phones unlocked?and Do I need a public mobile plan to be able to buy a pre-owned phone? Thanks.

Activation Issue

When I activated my new Public Mobile account, I asked to have my PC Mobile number ported over. I received no warnings as was able to setup my account and activate it using my old PC Mobile number. I have been able to make outbound calls and texts, ...

Some contacts not reachable

I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

300 International Long Distance Minutes Add-On

Hello!On the 22nd, Monday, I tried to purchase 300 International Long Distance Minutes add-on, and I did paid with my credit visa card, but during the process, I got confused. I think I didn't finish the whole process and end up just paying $25. The ...

Data usage monthly comparison

This past month I got a warning that I have used 95% of my data. I didn’t think I was using my phone any differently than in past months. I’m looking to try and review my data usage month by month, not day by day. Any ideas?

Data

I have a basic My Plan which is $15 per 30 days. I don't want it to have data, but it seems to automatically provide it. I am manually paying each month. How do I get it to stop giving me data?

Resolved! No SIM after Transferring to Public Mobile

I am a newbie to Public Mobile. I have started the porting process and everything seems to be working well initially. I said yes to my old provider by text in the iphone. And in another old phone with the public mobile SIM inserted, I received 2 t...

Resolved! How to unlock my wife's account

Hey guys, I wanted to make some adjustments to my wife's account but it turned out I don't remember her login/password. When I tried to log in I also answered the security question wrong a few times even though I knew the right answer - that was supe...

International texting

Resolved! International texting

Is this unlimited for both outgoing and incoming texts on any plan?

Resolved! I have a $15 plan of 100 minutes, how to charge over 100 minutes and over 250M data ? thanks!

Resolved! US Roaming TALK add on

My $8 for 10 days unlimited TALK add on expired this morning. I've tried to buy another one today. I've added $8 to my Account but the add on I want is not listed! Has PM cancelled that option?Angie3

Resolved! Referral Code

Hi, I just setup my new account and had input a referral code that my daughter provided (she is also a Public Mobile client), but I did not hit the ADD button. I am worried that the code did not register, how do confirm this? If it did not register ...

Resolved! Challenge - Activating Your SIM Card failed - Can't submit ticket either

Migrating in from Telus, I've successfully moved (ported) two lines. Upon porting the third, I got this error during activation:Oops! Looks like something went wrong when activating your account.Error Code: 821Says to submit a ticket.Create a communi...

Resolved! eSIM Support

Any latest updates if Public Mobile will ever support eSIM?

Resolved! How to set up preauthorised payment?

Resolved! Not able to do payment using voucher PIN

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.

Resolved! the $25 dollar plan did not discount my rewards

I thought lost my phone recently and suspended my service in late october then I found my phone and re-activated my service in late October, but when I received my bill on Nov 4 it charged me $25 with none of my rewards discounts, which should have ...

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