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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12680 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23877 Views
  • 183 replies
  • 26 Bravos

Resolved! Stollen phone, claim requires information from Public Mobile

My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...

dskrenes by • Good Citizen / Bon Citoyen
  • 754 Views
  • 9 replies
  • 0 Bravos

Resolved! Credit card payment

My credit card always shows payment to Public Mobile.  My wife’s first payment shows Koodo. .?What am I missing?

Pipcan by • Great Citizen / Super Citoyen
  • 515 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't log in to my other account

Hello, I can't log into my other account. They share the same credit card info. The recovery email has been deleted and the main email, we can not get the password correct. Please help. The account we are trying to log in too is *******.  Edited by @...

Derbana by • Great Neighbour / Super Voisin
  • 431 Views
  • 4 replies
  • 0 Bravos

Resolved! NANP acronym as phone destination

Hi: What does NANP mean as a phone destination.  I suspect it is related to 1 800 numbers.  Are we charged for those? 

Josette by • Good Citizen / Bon Citoyen
  • 449 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching Sim Card - activation error

Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error...

bgmcneil by • Great Neighbour / Super Voisin
  • 553 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Transferring Number to new phone

Hi There     i have my phone is out of service now. i can not do forwarding. could you help me forward my phone to xxxxxxxxxxxxx.  THANKS  edited by computergeek541: phone number removed

flyingdida by • Good Citizen / Bon Citoyen
  • 692 Views
  • 6 replies
  • 0 Bravos

Resolved! I want to know PIN to transfer provider.

I want to know PIN to transfer new provider.they asked me to give PIN but I don't know what is that.Can you help me to find PIN please?

mjsteven by • Great Neighbour / Super Voisin
  • 584 Views
  • 6 replies
  • 0 Bravos

Resolved! phone purchase declined but funds withdrawn

I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch.  so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i gue...

Davealpha by • Great Neighbour / Super Voisin
  • 415 Views
  • 5 replies
  • 0 Bravos

Resolved! Light Phone 2 not making calls

Hello everyone, I've just joined Public Mobile as I wanted to get the Light Phone and wanted to get away from the 'big carriers' as best I could.  Light Phone says they have users that use the phone on the Public Mobile Network. I got the phone and I...

waymz by • Great Neighbour / Super Voisin
  • 3263 Views
  • 9 replies
  • 0 Bravos

Missing voicemail

Hello all, Today I got a notification on my iPhone that I had a voicemail, but when I called my voicemail there was no message. I had been getting an error message from my voicemail when trying to call, it would say ‘call failed’, and I couldn’t acce...

itshannahivy by • Great Neighbour / Super Voisin
  • 763 Views
  • 9 replies
  • 0 Bravos

Resolved! Talk and data usage count doesn't match history

New customer here, trying to understand usage reporting over the first few days.My history reports one call of 31 seconds. Usage shows 2 minutes.History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.Why the discrepancy? History is accu...

IanM1 by • Good Citizen / Bon Citoyen
  • 1595 Views
  • 39 replies
  • 0 Bravos

SIM card issues

Trying to switch my SIM card from an iPhone 6s to iPhone 6. Unfortunately, it says “no service”. phone is not locked so I am not sure what the issue is.

mikehange by • Great Neighbour / Super Voisin
  • 349 Views
  • 4 replies
  • 0 Bravos

Emergency - Public Mobile not offering US service in 2022

I'm shocked that Fido is telling customers that they will no longer be able to call emergency services in the US as they move to VoLTE only. When is PM going to get their act together and offer this service. Why wasn't I notified as I'm on an unlimit...

allardljosh by • Good Citizen / Bon Citoyen
  • 1785 Views
  • 38 replies
  • 0 Bravos

Resolved! Unable to sign in to Wife's account - Don't remember password/email

Hi, My wife and I have Public Mobile accounts; I can log in to mine, but forgot her email and password. When we try to chat with SIMON, he's useless. He tells us to open a ticket, but when we try, it asks to sign in to the account...which we don't kn...

Lakhvinderb by • Great Neighbour / Super Voisin
  • 940 Views
  • 11 replies
  • 0 Bravos

Resolved! Spam call to report or block

Today I've gotten over 30 spam phone calls. Is there any way to report these calls? Also because they spoof the numbers is there an recourse?

sck1975 by • Good Citizen / Bon Citoyen
  • 656 Views
  • 9 replies
  • 0 Bravos

Resolved! Deactivated Account

Hi, Need your help. I went to buy a cellphone and the store has convince me to port my Public mobile number to Koodo. They tried for more than an hour in 2 separate days and they messed up my Public mobile number. Used this number for several years ....

Jojo1205 by • Great Neighbour / Super Voisin
  • 607 Views
  • 5 replies
  • 0 Bravos

Resolved! calling egypt from Canada

The international adds on countries, does not include Egypt.How can i call egypt from Canada? 

ofaltas by • Good Citizen / Bon Citoyen
  • 1176 Views
  • 23 replies
  • 0 Bravos

Resolved! Holiday rewards

my code was submitted weeks ago,when does $30 Refer-a-Friend reward show on my account?

ph1913 by • Great Neighbour / Super Voisin
  • 516 Views
  • 7 replies
  • 0 Bravos
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