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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22038 Views
  • 181 replies
  • 24 Bravos

Resolved! switch sim cards

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

LoVeSoSa by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t log in

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account. 

Can_Yeager by Great Neighbour / Super Voisin
  • 522 Views
  • 3 replies
  • 0 Bravos

Resolved! US Data Roaming is not working, again!

Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...

linkr by Good Citizen / Bon Citoyen
  • 728 Views
  • 14 replies
  • 0 Bravos

Changed number to Service Down

Changed Number was never detectd by the phone, which still shows the old number.Can't rechange the number in Self-Serve.Phone won't load new number.Public Mobile has no real Customer Service, so they might lose a Customer.

Statilius by Good Citizen / Bon Citoyen
  • 1053 Views
  • 20 replies
  • 0 Bravos

Phone frozen

Phone will not do anything. I mean anything. The phone won't turn off turn on it won't get off the main screen. It's very hard to get anywhere.

Ginny2437 by Great Neighbour / Super Voisin
  • 346 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Issue

Hi,  I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

mohaimen by Great Neighbour / Super Voisin
  • 480 Views
  • 4 replies
  • 0 Bravos

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Jordan6 by Great Neighbour / Super Voisin
  • 559 Views
  • 7 replies
  • 0 Bravos

Not receiving authentication sms

HelloI just moved my line from freedom mobile to public mobile and I have not been receiving authentication sms code send to my message from 28849 when I login into my investment account. I have also checked my settings if this number was blocked fro...

Topmega by Good Citizen / Bon Citoyen
  • 1517 Views
  • 19 replies
  • 0 Bravos

Resolved! Add on

I bought an add on cause I was outta datahow long do I have to wait to use it

Resolved! Set up fees

HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...

remyhuggs by Great Neighbour / Super Voisin
  • 453 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming add-ons

I purchased 2 US roaming add-ons.  1/ 1 GB data ($20)2/  Unlimited Talk & Text ($15) The transactions showed payment successful for $35 but only the 1 GB data is showing up on my account. How do I know if it is available for usage.  My flight is a fe...

yyww210 by Great Neighbour / Super Voisin
  • 428 Views
  • 4 replies
  • 0 Bravos

Not receiving my incoming text messages

Not sure what happened for some reason it didn't auto-renewal out of my bank  account although the money was in it and it's spended my account. As soon as this happened and I noticed I had no service yesterday I went in and chopped up my account manu...

momma0178 by Good Citizen / Bon Citoyen
  • 619 Views
  • 12 replies
  • 0 Bravos

Resolved! Q about 2GB add-on i got as holiday giveaway

Hey guys,  I was wondering if anyone can tell me whether these holiday giveaways reset each month just like the data we get included in our plan. I recently got charged for my monthly amount but the add on did not reset so i wasnt sure if those ever ...

kekerry by Great Neighbour / Super Voisin
  • 404 Views
  • 5 replies
  • 0 Bravos

Gift from PublicMobile

Hello,Does anyone know if we'll have a gift for PublicMobile for Christmas this year? I would really need some extra data.  Thanksxoxo

Saucisse by Good Citizen / Bon Citoyen
  • 660 Views
  • 8 replies
  • 0 Bravos

Resolved! No audio while playing video clips when on data

Hello,When my iPhone 6 is on wi-fi and I'm playing video clips on Instagram, etc. the audio is fine.When the phone is on data (not connected to wi-fi) there is no audio.Anybody has any idea why is that?Best regards,

arkshn by Good Citizen / Bon Citoyen
  • 685 Views
  • 19 replies
  • 0 Bravos

Resolved! How to purchase a 500 Canadian-minutes add-on?

Hello!I've currently run out of minutes on my plan. So I'm trying to use Self Serve to purchase the 500 Canadian minutes add-on.Yesterday I tried this:>> went to My Plan & Add-Ons>> clicked the My Add-Ons button>> added the 500 min Canada-Wide Long D...

ttchuah by Good Citizen / Bon Citoyen
  • 511 Views
  • 6 replies
  • 0 Bravos

Resolved! Change my email

 my email address does not exist how do I change my email address i have no access to my email 

kathwal56 by Great Neighbour / Super Voisin
  • 445 Views
  • 5 replies
  • 0 Bravos

Resolved! Data use with downloaded music

Anyone help with data use? I was just out and listening to a downloaded Amazon playlist (iPhone + AirPods), but used close to 1 gig of data. Shouldn’t listening to a downloaded playlist be data-free? I turned off cellular, but still got a data warnin...

GeeMac by Great Neighbour / Super Voisin
  • 551 Views
  • 9 replies
  • 0 Bravos
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