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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12049 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 22983 Views
  • 183 replies
  • 25 Bravos

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....

poojajain by • Good Citizen / Bon Citoyen
  • 996 Views
  • 15 replies
  • 0 Bravos

Resolved! Stuck with activation

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an h...

jwong25 by • Great Neighbour / Super Voisin
  • 533 Views
  • 5 replies
  • 0 Bravos

No Service

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

amy9 by • Great Neighbour / Super Voisin
  • 551 Views
  • 10 replies
  • 0 Bravos

the quality of international calls , texts are great!

the quality international calls, texts are great!once I got the bonus of 500 mins intl calls free, I called back home on the same day.the quality international calls, texts are great!Thumb Up!   

chch518 by • Great Citizen / Super Citoyen
  • 306 Views
  • 4 replies
  • 5 Bravos

Resolved! refer a friend

I referred a friend and have not received my rewards for that - he took my code and entered it but something happened and I didn't get it - his name was xxxxxxxx and he joined 3-4weeks ago - nothing is showing up on my profile for rewards?  Thoughts?...

Resolved! Receiving text messages while abroad

I'm planning to study abroad (not in the US) in the new year. Wondering if I would still be able to receive incoming text messages for services that send verification codes by sms. Of course I won't be sending text messages, making/receiving calls, o...

alanol by • Great Neighbour / Super Voisin
  • 4527 Views
  • 7 replies
  • 1 Bravos

Resolved! New Account -- Double Charge?

I activated my SIM card last week, December 8th. I signed up for the $25 plan with Auto Pay. Set everything up & after, I had an available balance of "$2" and an amount owing of "$25.76" to be paid before January 7th, so I went ahead and paid that be...

roseauto by • Great Neighbour / Super Voisin
  • 1029 Views
  • 17 replies
  • 0 Bravos

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works?  thank  you

yackinlyn by • Model Citizen / Citoyen Modèle
  • 1109 Views
  • 30 replies
  • 0 Bravos

Resolved! Call Control / Call Director

Any chance of adding Call Control (a.k.a. Call Director) to my line?  I've been inundated with "spam" robo phone calls (all threatening) in the past day.  I know that Telus offers this for free to their Telus and Koodo customers, so it wouldn't likel...

Calgarymrs by • Great Neighbour / Super Voisin
  • 829 Views
  • 7 replies
  • 0 Bravos

Resolved! 500 international bonus minutes

I have the 500 international bonus minutes, which I know is good for calling the USA. But, if I am in the USA, can I use this to call from the USA to Canada?

rsorensen by • Great Neighbour / Super Voisin
  • 788 Views
  • 8 replies
  • 0 Bravos

Resolved! log In disable

hi moderator, my log in been disabled. and i paid the account yesterday. my email address is xxxxxxxxxx. what is going on  edited by computergeek541: e-mail address removed

jennifer0514 by • Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! Unlocking my account

I cannot remember the answer to the secret questionPlease help to unlock my account

shalik64 by • Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

Refund

Hello, I need refund on my account as I have balance of $30. Please reverse the amount

raghav13 by • Great Neighbour / Super Voisin
  • 361 Views
  • 5 replies
  • 0 Bravos

Phone number expiring

I am currently in the US using a US sim card for two months.  So my Canadian number is not being used.  I received a message saying my xxxxxxxxxxxx number is expiring in 5 days unless I use that number.  I don'[t have US calling and texting on my Can...

Bjmoore by • Great Neighbour / Super Voisin
  • 759 Views
  • 11 replies
  • 0 Bravos

international long distance call

I have received the international long distance add on. Just tried making a call to the UK and was told the number has been blocked for security reasons. I'm calling a golf course! Any insight?  Thanks

jrstobie by • Great Neighbour / Super Voisin
  • 497 Views
  • 6 replies
  • 0 Bravos

Resolved! No service Wasaga Beach, ON

Hi, is there a network outage? Live in Wasaga Beach, ON and powered both phones up this morning to find that they are not connecting to PM network in my area.

julian627 by • Great Neighbour / Super Voisin
  • 476 Views
  • 6 replies
  • 0 Bravos

Resolved! Usage in Europe

Does anyone know how I can use my IPhone XR using Public Mobile in Europe?

Martina1 by • Great Neighbour / Super Voisin
  • 569 Views
  • 10 replies
  • 0 Bravos

addons

I purchased the 10 day roaming addon for 15 dollars a couple of days ago.  When my number is called however all they get is voicemail.  My phone doesn't ring. I have tried turning on and off, cell data and roaming are on and it says AT&T on the scree...

paulburnett by • Great Neighbour / Super Voisin
  • 360 Views
  • 5 replies
  • 0 Bravos

Resolved! how to send a international text to China, dial a phone No. in China?

I got a bonus of 500 mins int'l long-distance call, how to dial a local phone No. in Shanghai, China? how to send a text to Shanghai, China? since intl texts incoming and outcoming are all free. what is the dial/text format? do I have to input 01186 ...

chch518 by • Great Citizen / Super Citoyen
  • 1931 Views
  • 4 replies
  • 0 Bravos

Plans

is the $35 plan a good plan for the money ?  thanks

Rogan by • Good Citizen / Bon Citoyen
  • 517 Views
  • 8 replies
  • 0 Bravos

Resolved! 500 Ld Bonus

I had tried several times to call USA using my 500 Ld minutes holydays bonus from PM but i always hear that i dont have any ld minutes.2G and 500 ld minutes where added to my account and i could see them but sad i cant used them.Any help?Thank you.

venigab by • Good Citizen / Bon Citoyen
  • 1116 Views
  • 4 replies
  • 1 Bravos
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