Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Created a new account. locked out. Says auto pay wasnt successfully completed, but I selected no for AutoPay. Please help or I have to leave
How to get the 10.00 after i moved to PM with my friend code ?
Dear Community,Several days ago, my $35 plan service was suspended because I forgot to update my credit card details. Now, I am trying to renew with a $15 plan. I registered my new credit card into my account, and now I have $15 in my balance. But I ...
I just purchased 300 international minutes to call Ireland but have no luck to connect. Any suggestions, Thanks
I activated a SIM card and was unable to port the number (343 area code from Koodo) neither during activation nor in the Self Serve. Error message: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure...
Hello I am a new public mobile customer as of a couple weeks ago. My question is why do my incoming calls immediately get sent to my voicemail? I can receive calls just fine. I have visited a cellular retail store and covered all basic reset optio...
I got a new Public Mobile SIM card in store today as I was worried if I purchased it online, it would not arrive in time for me to activate it before their promotion ends. I paid a full $10+tax in store today, but the site states that if the new acti...
Is there anyway to make a direct call to customer service instead to get agent ticket?
We are both Public customers and have very low signal strength between -107 and -122 at our house at ground level (bungalow). We are missing phone calls some of which go directly to voice mail and some are lost forever. This has been happening occasi...
Hello!My wife travelled to our home country for 2 months and I wish to stop my service for next 2 months. I am registered but she is not registered with Pubic Mobile's Website or online portal. So, I am unable to stop her service. Could anyone please...
I would like to activate my suspended account and I cant make a payment thru my account on auto pay. Just need the number activated.thank you.
I’m stuck and I can’t pay my bill online as I forgot my pin on the automated centre and now can’t sign in online because I forgot my password and my security question. I’m not sure what to do now
HAVE AN S5 GALAXY WITH BROKEN SCREEN, NEED TO TRANSFER EVERYTHING TO MY NEW GALAXY S9. HOW CAN I DO THIS. PLEASE ADVISE
my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that Than you Edit by Dunkman: removed personal information
Phone number was ported by Koodo yesterday and no service yet. Ticket sent in last night and no response. How do get help to activate
I thought when this account was set up that Autopay was set up. Now I find that the account has expired even though there is a $15 dollar balance on the account. I can't find a way to set up auto pay and when I try to pay 'the balance owing' I get ...
Hi everyone! I found a lost phone in my apartment building and took out the SIM card to see that the provider is Public Mobile. I put the SIM card into my own phone to find get the phone number but otherwise do not have any further information as the...
Hi everyone, I got my service and the rep at the retail store messed up and added $35 plan when it should've been the $40 plan. I tried to create a community account shortly after several times, but i kept getting an authentication error. I just fin...
Hi, Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo. Cheers,Galahad
Hello All, I am going to France/Europe and will need to get a phone plan there. What is the recommended process for that? I don't want to lose my loyalty rewards or my plan with public if I can. I have read a bit about dual sims/nano sims, but would...
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