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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $15 plan / does it have unlimited texting within canada

My son has the $15 plan. Does this enable him to text within Canada? He says he can't send a text with his iphone on his new Public Mobile Plan.

Resolved! Compatible phones - iPhone 12 ?

Bonjour,Is an iPhone 12 compatible with Public Mobile? It's not in the list of compatible phones.Thank you

My account

I paid $120 to my account this last December, supposedly leaving me with a credit of $71 after the overdue payment was made. My account is still showing a credit of $71 after the January payment should have been already taken out & leaving me with $2...

The data is still used when the cellular data turn off

I am a new customer in last month. I found my data is lost every day from 0.001MB to 0.012MB. I am very sure and checked my cell phone data is turned off since I became the user of public mobile. I tried to turn off most application, such as books, a...

Resolved! Transferring land line - how long does it take? Do I need to call my landline provider?

Hello,I have activated my SIM and transferred a landline to my new PM SIM. However, I will can't text or receive calls. It's been 3 days, how long does this transfer typically take? Should I be calling my landline provider to confirm the transfer to ...

Resolved! Holiday gift by text

Hello, I have been waiting for the holiday gift text message as advised by other posts. Back in December and also early January I've separately messaged Agents asking to see if I was missed in the text message, but haven't received any response.Could...

Resolved! account suspended

My wife and I have been advised that our plan is expired even though we are on autopay. I'm trying to buy US roaming add-ons and have added funds to our accounts but still unable to buy them. What's up with that?

Autopay not registering and caused account to expire

I am using the US Roaming add-on and went to purchase another 10 days only to find that my Plan account has expired even though I'm on Autopay. I checked my credit card and it was deducted on Jan. 8th the same day it now shows it expired. Today is th...

Disabled: Account disabled

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Resolved! new used phone

I have just received my new phone (used) from Public Mobile but cannot use it yet as I don't have a SIM card. My question is that I notice that the home button is not at all mobile, in other words it seems jammed...is that normal? I am wondering if t...

Resolved! CANT CREATE TICKET

ALL 3 METHODS OF TRYING TO VERIFY THE TICKET IS BROKEN. THE SERVICE JUST KEEPS GETTING WORSE. IT DOESNT EVEN TELL YOU WHO YOU ARE SUPPOSED TO PRIVATE MESSAGE TO RESOLVE ISSUES WHY is this website so BROKEN. it's been years, fix it omg.

Resolved! New phone

Hello,I have an account but recently deactivated it because my device was stolen. I ordered a new used phone from you that arrived today, but it did not come with a new SIM card, which is indicated on the phone page as part of the deal with buying a ...

Resolved! How do I access unused minutes and data?

I have lots of unused data and minutes on my account. How do I access them?

Resolved! Make payment

I need to sign up to make payments. I don't have access to the phone because I bought it for my Mother who is in the Hospital. She is 94 and barely hears the phone let alone will know how to get the verification code. I need to start payments but ...

No Network Service

I have lost network service and I do not know why. When I try to make a call it says to take my phone off airplane mode, however it is not in airplane mode. My device says no sim card, but there is definitely one in there. I am a newer customer, but ...

No option to change plan on next renewal date

I would like to change my plan to the $25/month but it says I don't have enough money in my account to do so (because I'm on autopay) and it won't let me select the option to "change on next renewal date", only to top up which is not what I want to d...

Room for improvement

I think it will be nice to have time/date when initial post has been submitted. I see no point of posting an 'advice' if post is made 5+ hours ago (or any other chosen time frame) and has many replies. Strike that out Cannot delete my silly question...

Resolved! Long Distance calling

Waht does Unlimited Canada-wide minutes mean?

Poor Service

I live in an area with somewhat poor service although lately I noticed my incoming calls are not going through even when out and about in other areas? What's up with that?? It's been maybe 2 months of this..thinking of switching if I can't resolve th...

So.......I get a Bravo.....user that gave it in the email is different than in notifications

Another flaw in new format. Email Notification.

Resolved! 500 one-time Int'l LD bonus

What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related

Us roaming

Paid for not working

Resolved! Change the email address

HiI want to change my email address, how to do it, help me please. My current email will stop and do not use any more.thank you

Resolved! I can't login!

I try to login and it says that my password and username is not right. So I try to set up a new password and it says that my email is invalid. So I try to re-register and it says that my email is already in use. I have received 3 sim cards and I have...

Resolved! Regarding one-time BONUS $10 credit!

Hello, I just ported my mobile number to public mobile. I was referred by friend and he got $1.00 credit. But I could not find one-time BONUS $10 credit. Could you let me know when will I receive one-time bonus?

Resolved! Can't verify identity to submit ticket

Wow - what a terrible customer service process. The system would not allow me to enter my actual name when setting up a community account as it "contains a swear word" - it then asked me to "clean up my language and try again". Notwithstanding the ri...

Resolved! Can’t submit a ticket

Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.

Resolved! Term expired in the summer - need to set up again

Resolved! What happened to my promotion

I thought I posted this yesterday. How do I contact someone about the $2 off with prepayment and extra 500-2gb extra data that I was supposed to get, but did not.

Resolved! US roaming phone addon

My US roaming on and on it’s not working. I added funds and then select with the add-on. The add-on shows up in my profile as being available however cannot make calls. How do I fix this. Thanks

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