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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Cannot top up using my payment voucher

Hi, I bought payment voucher in the same place for a couple of months but this is the first time it doesn’t work I’ve tried both calling and website. Does anyone have solution?

MochViqhy by Great Neighbour / Super Voisin
  • 648 Views
  • 16 replies
  • 0 Bravos

Resolved! Double charged for $5 add on

I just checked my credit card statement and I was charged 2 times ($5.60) for my $5/500 min add on. How do I get this fixed?

Namu by Great Citizen / Super Citoyen
  • 1342 Views
  • 15 replies
  • 3 Bravos

Resolved! Information

How do I get my account information 

Kimonehen33 by Great Neighbour / Super Voisin
  • 700 Views
  • 7 replies
  • 0 Bravos

Long Distance calling.

I have hundreds of International min and hundreds of National long distance min in my account yet when i try to call a 450 number which is long distance, but in my province I get a message saying it can't make the call and to add, I guess long distan...

ApatheticFloW by Great Citizen / Super Citoyen
  • 1404 Views
  • 30 replies
  • 0 Bravos

REWARDS

My bill is the full amount without my rewards being applied.  What gives?

dmcgavock by Great Neighbour / Super Voisin
  • 525 Views
  • 13 replies
  • 0 Bravos

Resolved! Configure voicemail

Hi there, I am currently traveling in the US, and added a data only plan to my account. I have received a few notifications about new voicemails, but I am unable to check them. I do have access to a different phone and would like to try the remote vo...

Rickjames09 by Great Neighbour / Super Voisin
  • 562 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Change

hello, i am looking to change my plan and i want it to kick in before my renewal date. is that possible? 

jennabeau by Good Citizen / Bon Citoyen
  • 653 Views
  • 22 replies
  • 0 Bravos

Resolved! 85 day hold not in sync with payment

I want to put our 2 accounts on hold for 85 days... but not until 2 weeks after my Dec 7th payment... how do I get a moderator to do this for me? I do not want to screw it up. I wish my payment date and the suspend date coincided, but they dont. This...

pedro99 by Great Neighbour / Super Voisin
  • 837 Views
  • 13 replies
  • 1 Bravos

Plan Expired? But on auto pay?

Am on Auto Pay. Suddenly couldn't even make a phone call. Says plan expired - not enough funds in account. But I'm on auto pay. What's going on? 

catmother11 by Great Neighbour / Super Voisin
  • 460 Views
  • 7 replies
  • 0 Bravos

Resolved! Add ons

I new to public mobile and I just purchased 20 add ons how am I gonna use my data 

Rewards confirmation at midnight of day following renewal

I know I've mentioned this before, somewhere. Can't recall where. It just happened again (true renewal occurred 17th, technically yesterday now).  But this time, I thought to do a bit of digging before just deleting it. It turns out, the sent message...

Screenshot_20211118-005911_Next SMS.jpg
Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 450 Views
  • 6 replies
  • 1 Bravos

Resolved! wrong add-ons

I bought a US- Roaming 250MB data instead of 250MB add-onsI understand that I can not use the 250MB that I purchased if I am in Canada.Can I be reimbursed or change the add-ons option

gmontano by Great Neighbour / Super Voisin
  • 516 Views
  • 5 replies
  • 1 Bravos

Wow...Apple allows self repair.

After years of suing websites for showing how to repair iPhones....they have succumbed.  https://www.apple.com/ca/newsroom/2021/11/apple-announces-self-service-repair/

Resolved! US talk roaming

My US talk roaming ran out this evening. Why is the talk in the US roaming add on not showing so that I can purchase it? Where did it go?

Lori287 by Good Citizen / Bon Citoyen
  • 570 Views
  • 5 replies
  • 0 Bravos

Texts aren't sent to everyone

Hi, my cell only seems to send messages to others on the same network. Some don't get my texts. What do I do? 

avidito by Great Neighbour / Super Voisin
  • 485 Views
  • 8 replies
  • 0 Bravos

Resolved! Port rogers

I recently ordered a sim from public to switch to their network. I wanted to know if i could keep the old number i had from rogers to the new plan that i get in public 

divijjain09 by Great Neighbour / Super Voisin
  • 599 Views
  • 6 replies
  • 0 Bravos

Resolved! Change email address.

1.- Hi, How I change my Email address?, because I'm not longer used.2.- I have 2 gb promo  but I never received it. How I will get it.thanks for your answer. 

BHBH1 by Great Neighbour / Super Voisin
  • 377 Views
  • 3 replies
  • 0 Bravos

self serve

I can't receive any text because my phone lost

Carlene_52 by Good Citizen / Bon Citoyen
  • 373 Views
  • 4 replies
  • 0 Bravos

Resolved! self serve

trouble singing in to self serve

Carlene_52 by Good Citizen / Bon Citoyen
  • 727 Views
  • 8 replies
  • 0 Bravos
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