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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Autopay not registering and caused account to expire

I am using the US Roaming add-on and went to purchase another 10 days only to find that my Plan account has expired even though I'm on Autopay. I checked my credit card and it was deducted on Jan. 8th the same day it now shows it expired. Today is th...

Disabled: Account disabled

Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.

Resolved! new used phone

I have just received my new phone (used) from Public Mobile but cannot use it yet as I don't have a SIM card. My question is that I notice that the home button is not at all mobile, in other words it seems jammed...is that normal? I am wondering if t...

Resolved! CANT CREATE TICKET

ALL 3 METHODS OF TRYING TO VERIFY THE TICKET IS BROKEN. THE SERVICE JUST KEEPS GETTING WORSE. IT DOESNT EVEN TELL YOU WHO YOU ARE SUPPOSED TO PRIVATE MESSAGE TO RESOLVE ISSUES WHY is this website so BROKEN. it's been years, fix it omg.

Resolved! New phone

Hello,I have an account but recently deactivated it because my device was stolen. I ordered a new used phone from you that arrived today, but it did not come with a new SIM card, which is indicated on the phone page as part of the deal with buying a ...

Resolved! How do I access unused minutes and data?

I have lots of unused data and minutes on my account. How do I access them?

Resolved! Make payment

I need to sign up to make payments. I don't have access to the phone because I bought it for my Mother who is in the Hospital. She is 94 and barely hears the phone let alone will know how to get the verification code. I need to start payments but ...

No Network Service

I have lost network service and I do not know why. When I try to make a call it says to take my phone off airplane mode, however it is not in airplane mode. My device says no sim card, but there is definitely one in there. I am a newer customer, but ...

No option to change plan on next renewal date

I would like to change my plan to the $25/month but it says I don't have enough money in my account to do so (because I'm on autopay) and it won't let me select the option to "change on next renewal date", only to top up which is not what I want to d...

Room for improvement

I think it will be nice to have time/date when initial post has been submitted. I see no point of posting an 'advice' if post is made 5+ hours ago (or any other chosen time frame) and has many replies. Strike that out Cannot delete my silly question...

Resolved! Long Distance calling

Waht does Unlimited Canada-wide minutes mean?

Poor Service

I live in an area with somewhat poor service although lately I noticed my incoming calls are not going through even when out and about in other areas? What's up with that?? It's been maybe 2 months of this..thinking of switching if I can't resolve th...

So.......I get a Bravo.....user that gave it in the email is different than in notifications

Another flaw in new format. Email Notification.

Resolved! 500 one-time Int'l LD bonus

What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related

Us roaming

Paid for not working

Resolved! Change the email address

HiI want to change my email address, how to do it, help me please. My current email will stop and do not use any more.thank you

Resolved! I can't login!

I try to login and it says that my password and username is not right. So I try to set up a new password and it says that my email is invalid. So I try to re-register and it says that my email is already in use. I have received 3 sim cards and I have...

Resolved! Regarding one-time BONUS $10 credit!

Hello, I just ported my mobile number to public mobile. I was referred by friend and he got $1.00 credit. But I could not find one-time BONUS $10 credit. Could you let me know when will I receive one-time bonus?

Resolved! Can't verify identity to submit ticket

Wow - what a terrible customer service process. The system would not allow me to enter my actual name when setting up a community account as it "contains a swear word" - it then asked me to "clean up my language and try again". Notwithstanding the ri...

Resolved! Can’t submit a ticket

Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.

Resolved! Term expired in the summer - need to set up again

Resolved! What happened to my promotion

I thought I posted this yesterday. How do I contact someone about the $2 off with prepayment and extra 500-2gb extra data that I was supposed to get, but did not.

Resolved! US roaming phone addon

My US roaming on and on it’s not working. I added funds and then select with the add-on. The add-on shows up in my profile as being available however cannot make calls. How do I fix this. Thanks

parental controls

Dear Public Mobile community, My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My...

Resolved! lowering my plan I have been on auto deduct for years.

Dear PM. community, I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?...

Overcharged

Hi, My payment plan is $25 per month. However, I have charged double since June 2021 and I noticed it recently when I was checking my credit card.

Can’t submit a ticket

Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verif...

I need support!!!

You canceled my account but took my payment, there is a mistake in your system, Can someone contact me at my email, cmon there is any worker that can help???????I understand is cheap because of less service I need to be contacted

Resolved! Hello all, so my friend and i we're having a discussion and he said he get me my old number back

I said oh ya, i dont believe you and i walked into the kitchen and i guess he logged onto my auto signed in account and found my old account number in my emails and changed my number to my old number but i have everything setup to my new number and i...

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