Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi team, My payment didn't succeed this month. I've tried all my three credit cards, they all can't proceed. And also contacted related banks, they confirmed that they didn't receive any payment attempts. Could you please help to check what is the pr...
I live in Barrhaven (K2J) / Ottawa area with very poor Cellular coverage (Telus/Bell/Rogers). I always thought LTE is the way to go. I guess I stay on 3G network. I get 3/4 signal strength bars vs 1/2 on LTE, with lower speeds.
Someone I'd referred left Public Mobile in December (I recieved a message saying so), but now I'm receiving none of my other referral bonuses either?
my plan of 250 GB per month is usually reset to start again every month after payment It seems to have not been done. It could of been missed last month too but not sure.
Hi I have a referral code and my new SIM card, but i don't see where to add in the code and I don't want to get to the end of the setup and miss it? I looked at the documentation but the screenshot it shows is different to what the website looks like...
Hi...I'm new to Public Mobile, so any help is greatly appreciated as SIMON couldn't help me. We are heading to the USA and I want to get the US Roaming Add-Ons for 40 days.1 - If I’m setup on AutoPay, can I just select my US roaming add-on and it wi...
This happened to to me too! Phone stopped working on January 15th. It was supposed to autopay on January 17th. I did a manual payment of the plan cost as @Anonymous suggested, but don't see any of my autopay/loyalty/referral credits. How do I get tho...
hi, my bonus add-on not there any more.I have 2 accounts, and one still has all add-on that suppose to get but other account all add-on are gone.2GB one time data bonus5GB bonusthese are two add-on that I suppose to get. thank you.
My dad's phone has been disabled because the AutoPay (which hint hint means that money is taken from the credit card automatically, Public Mobile FYI) didn't work. Please resolve!
Can you use your phone in grand cayman
So why exactly did my account get disabled? My mother is having the same with her account. We both had AutoPay set up and did have a positive balance.Switched to PublicMobile last month, need to get this solved ASAP as this endangers my mother and wi...
I can't add Canada wide mins. Just wasted another $5 on useless long distance min.Please help.
When I activated my SIM card and switched to Public Mobile 2 weeks ago I put in my friends referral code however she is not saving the $1 and I did not get the savings of $10 on my first billThanks
I switched my phone plan from Koodo to Public and transferred my number over. I got an SMS from my old phone that I would get an email to confirm the switch, but that was last night and I still haven't gotten an email or any more updates. I went onli...
Hello, How can I make my number appear private when maling outgoing calls? Right now, it shows my name. Back in the day we could dial *67 but i'm wondering how to do this on a cell phone?
Hello ,I have just moved to public mobile and they have charged me twice from two different credit cards
I have had my number with Public Mobile for a couple of years now. I would like to transfer my number to Koodo temporarily because of voLTE as I have no coverage where I am right now with 3G. However, I would like to keep my PM account open after th...
I currently purchased a new phone. I have 2 options: port my current number in that I have with public mobile OR get a new number with a new plan on the phone. Currently Freedom mobile has a promo plan:Big Gig Unlimited + Talk : 20 GB$40 for the firs...
Hi Team - I have Public mobile working fine in Toronto. I am on business travel in Manitoba and found no service in Manitoba. I have reset/rebotted and done all good stuff but still do not get any network service. Pubilc Mobile Coverage says it is we...
It says my email is incorrect when I try to reset my password. I am using the same password I originally signed up with.What's wrong and how can I resolve this ?
If I leave autopay turned on, but use a top up card to prepay for one month of service (or more), does it surrender my autopay reward (such as bonus data and $2 discount) for the months covered by the top up?
Hello Support,When I try to register an account with my phone number for the Self Service portal, I get the following error message:" The phone number entered is invalid or you may have created your profile already. If you've forgotten your password,...
Hi, I'm attempting to submit a ticket online in order to return my certified pre-owned phone. It's pretty straight forward (I think). The only problem is, every time I select the radio button 'exchange' and then select the radio button 'no' under shi...
I can't send or receive texts.
Hello, None of my rewards are showing up as a discount on my bill this month, is there a reason why?
I need help with my account for autopay please
Hi, On the 14/01 (three days ago) I ordered a refurbished Samsun Galaxy S9. I want to know how I can track that order, being that is far more valuable than a simple SIM card I think it is prudent to have the chance to track the order and make sure t...
Hi,When I changed my credit card, I inadvertently did not indicate that I wanted auto-pay. I've now added auto-pay to my account. How long do I have to wait before I get my service back? Thank you.Susan KVictoria BC ps: How do I send a confidential m...
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