Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my phone does what it wants. the usage history is all wrong. its impossible to use. and it types on its own. i need help , i need a new sim.
Hi,I'm preparing to reactivate my account and need more data than my usual $15 plan this month. When scrolling down through the plans I noticed another $15 plan. Is this the same as the $15 plan I'm on? I don't remember seeing my current plan as a ch...
Hi, I thought subscribers got a $2 discount per month when choosing auto pmts. I have the $15 plan and when I checked, my next pmt is $15 instead of $13. Can someone explain. ThanksFD
I transferred the number to PM Feb 10. Still cannot receive calls or texts. How can i fix this please.
I am trying to activate a new phone and account, but the system sends the confirmation code to my existing land line phone. This means I can't confirm.
It has been two months since I have been trying to update a credit card expiry date, but the system says: Sorry, we’re not able to process this request at this time. Please try again later.
I am having problem with eSIM activation. It’s been 2-3 hours but no help yet. How can we reach customers care services. Any contact number?
I have registered a ticket, but thought I'ld ask the Community. My add-on is not showing up in my account, although payment was made. Any thoughts? I'm from BC, and am in Texas. This is frustrating. Cheers, Valdy.
Hi All! I want to cancel my service but because I have not yet activated I don't have the profile options to unsubscribe, how do you request refund and cancellation?
I wish there was a number I could call to help this, my service is working but I can’t get any SMS codes from public mobile themselfs therefore I can’t log into the app or website and I don’t know how I’ll repay and such. Eek needs help
Transferring service and number from Fido to Public Mobile. Cancelled Fido plan two weeks ago and now attempting to set up the same number with Public Mobile. I used correct inputs when setting up in the app with the phones IMEI number, this was 5 h...
I am in the same situation as the original poster here. My number was never a landline, it was ported months ago from Fizz mobile.Tried to talk to Clear support. They had no answer except saying that my number needed to be tied to my name and birth d...
Why am I getting no access token and I can’t receive or make phone call, all calls are dropped?
I severely need access to my call history thats not on my phone. Something valid for court. How do I access this?
Why are our Public Mobile phones picking up the Rogers network now? This has never happened before.Is it a roaming arrangement between Telus and Rogers?Location is Southern Gulf Islands, British Columbia.
Hello,I have been experiencing network issues for a while now. Whether I am at home, at school, or at work, at least once daily even though my connection says it is excellent, internet websites fail to load, Facebook messenger says there is no connec...
I am trying to get my Grandma's iPad (9th Gen) to work just using cellular data as she doesn't have wifi (and no cell phone or computer). I purchased an eSIM and then a PM plan so that she has data. I was finally able to troubleshoot it so that iMess...
Hi, I want the plan which only available for the new user registration. Can I get it by leaving Public Mobile and then register back with holding the same number? How long it would be take, and what would be happen? Looking for suggestions. Thank you...
Hi,My payment failed yesterday, and the site won't allow me to make a payment in the correct amount. Please restart my service immediately and fix the bug so I can pay the amount I actually owe.
My iPhone 13 Pro does not receive or make calls. We have just put the SIM card in.
I just got a new iphone, and my old one is using an eSIM. how do I move my number to my new iPhone ? What are my options ?
I can only add credits using a voucher why can I not add credits using a credit card
Why has my Sim card not arrived ed and ithas been 4 weeks
New to public mobiledo not have phone number assigned to the account yetit looks like my contact phone number went in wrong
Hi, yesterday, I activated my account and ported my number. Or should I say I tried to. I got an error and a customer service agent spent a few hours trying to help me, but my number was never successfully ported and I have a temporary number. He esc...
A phone working as a hotspot will not meet our needs. I want to set up using a mifi access device. Can I do this with a regular Public Mobile SIM and plan? What are the device specs? Any recommendations?steve
I ordered a public mobile sim but you sent me a Koodo sim. I can't activate it. I change my mind in switching to public mobile because of all the complaints from your existing users. I just want a refund from the sim I paid and the 1 month subscripti...
We are considering getting a 5G 30 GB unlimited Canada plan at $34 per month. Somewhere in our future, we will be in USA, so need unlimited Canada & USA voice / text and 30 GB data.How does adding the USA capabilities, for say 2 months work with Pub...
When I did a hard reset on my iPhone 11 yesterday, the eSIM did not get restored from the iCloud backup. I no longer have the QR code that initiated my eSIM so I went to buy a new one online but got an error message stating my device was incompatible...
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