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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out of account

I am trying to update payment info in our accounts, as we received a new credit card.My son's account is locked and when tried the forgot password option it says"Sorry, you've been locked out. Please contact Public Mobile for help." Thanks,

Points

Resolved! Not Receiving Public Mobile e-Mails

Does anyone know why I am not receiving e-mails from Public Mobile? My wife and I both have separate accounts and my wife receives occasional emails from Public Mobile, but I do not receive any. I have checked my Junk folder and they are not going ...

New public points

New phone not recognizing SIM card.

Because of the Blackberry cancellation on Jan. 4th., I bought a new phone on line last fall and now the new phone will not recognize the SIM card. It recognized a T-Mobile and Rogers SIM, My sim works in my brother's phone which is Public Mobile. The...

Bring back rate cards!

Please bring back rate cards that show all the rates on one page! So helpful when choosing a plan.Does anyone know who I need to talk to about getting rate cards again?

Resolved! Public mobile free gift Dec. 20, 2021

on Dec. 202021 I had a free gift offer of 2GB of data and 500 International free minutes. I replied Yes to it but reviewing my account it does not show that I received this offer and discussing this with my son it shows this on his account that he...

New Public Points

Resolved! First statement

How do I find my very first statement? There seems to he some discrepancy between my loyalty discount and what I assume the amount of time I’ve been with public mobile

Resolved! Lost sim and phone, no access to email to get security code. help please!

My uncle lost his phone (actually got stolen at the hospital). Got a new sim, but since his email requires 2 step, there's no way to get the security code to activate the new sim. I can access his public mobile account, just not his email for the ver...

Referral

Hi I'm going to go with public mobile how ever I don't know anyone who has public so if anyone wants to send me your referral code and I'll use it so we both get a disscount

Resolved! New iPhone did not have free sim

I need help. Order iPhone 8 and there was no SIM card in box as advertised. I need to speak with a agent

No service

I need to talk to a agent

All 4 of our accounts have been automatically Switched to points.

New Points/Rewards program.

Resolved! Unable to call landlines but can call other cellphones. Kootenay area of BC

Hello, I tried calling a local business but could not. I get three beeps and then nothing. The call doesn't go through. I called my wife's cell phone with no problem. My wife called her mother's cell phone with no problem (not public mobile but ...

Time for a new IT Department - New points again

Resolved! sim card with purchase of phone

Do you know if you purchase a used phone does it come with a sim card?

xx

Some texts not sending, some sending duplicates

Hope everyone's doing well. I haven't been on here for sometime because work's been busy and our phone service has been problem free with PM, up until today. My wife and I are both PM users. I have a KeyOne (Android), she has an iPhone. Earlier, I se...

Public Points Issue

mobile network not available

note: account is in good standing.have restarted phone and have taken sim out and put back in.Thoughts?

cannot recieve calls

been a customer for 8 months and all of a sudden i cannot recieve calls and niether can my wifes phone. we both recieve texts and have data has anyone else encountered this

Resolved! Can't log in to my account.

I set my account up on Thursday (with some help from Jorge) but I still can't log into my account. I can log into my Community one, obviously. Help!

Will I lose my bonus data and mins I got from their holiday promotion if I switch my plan?

Title

Account switch automatically to Public Points

Resolved! Bonus data

I'm thinking switching from freedom mobile to public mobile. Is there a way I can get 2gb bonus data with $35 plan similar to the promo just ended?

Phone beeps 3 times

Hii have an iPhone XR and when I try to dial certain numbers it beeps three times and hangs up. Anybody have any ideas?Garth

Data plans.

if I'm not mistaken before there were higher data plans then 3g but cost more obviously. is that not offered anymore? I only see 3g data add ons. thanks

Resolved! Unable to call out

I can call other cell phones but not landline. I hear a double beep and then the call ends. i am able to receive calls.

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