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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Re: Number transfer request

Please Sansun,  help me with  Public Mobile to send another request for transfer number to Virgin Plus.   Please help so I can activate my Public account. Thanks a lot 

S-andree4b by Great Neighbour / Super Voisin
  • 89 Views
  • 2 replies
  • 0 Bravos

Text attachments

Both my husband and I cannot send out attachments in texts. Tried turning phone off and on and also wifi on and off. No luck

Paulilo by Good Citizen / Bon Citoyen
  • 255 Views
  • 8 replies
  • 1 Bravos

Auto Pay

I’m confused… by subscription and suspend I want to suspend for 80 days and not lose my old subscription with loyalty rewards.I don’t see auto pay to turn offlast year I removed my credit cardmy plan renews Jan 19

Cottagegirl by Good Citizen / Bon Citoyen
  • 155 Views
  • 4 replies
  • 0 Bravos

Phone not working

Anyone else having issues with the network right now? Was in the middle of a call and lost it, no longer able to access the network. Payments are up to date.

Crowley1 by Great Neighbour / Super Voisin
  • 253 Views
  • 7 replies
  • 0 Bravos

SIM card

My sister is currently with Telus and has an iPhone 7. She has requested a SIM card coming in the mail shortly. Can she simply change out the card? Will she retain her photos, phone contacts etc or are there steps to save these on the new SIM card? T...

Unffire1 by Good Citizen / Bon Citoyen
  • 182 Views
  • 10 replies
  • 1 Bravos

Was wrongfully charged.

Hi this phone line was purchased for a family member visting from overseas.   They left on December 7th and I sworn I had sent a message and was told they turned off the subscribed feature.   I just got charged $50.85 for a renewal even though the li...

QuangHuynhh by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

eSIM and transfer

My eSIM appeared to not transfer over properly. I could not receive calls or texts. I transferred from LUM. I was unable to receive a text message to log in to my account and verify my number. The given eSIM was deleted in an attempt to solve the pro...

Summerhun by Good Citizen / Bon Citoyen
  • 184 Views
  • 6 replies
  • 0 Bravos

puk code

so ive been trying to contact any support so i can get my puk code but have been failing to actually reach any cs agent or get any help i just want to use my services that ive paid for please help or i think i may just switch providers 

Nickler45 by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

Add-Ons

How can I get add-ons?

YS19 by Good Citizen / Bon Citoyen
  • 103 Views
  • 2 replies
  • 0 Bravos

International texting

My texting does not work when I'm in Korea. My plan says that I have international texting?

Dennis0926 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 1 Bravos

Resolved! Iphone 7 not working in USA

My wife has an older iPhone 7 that is unable to send/receive calls. Error message of "Call Failed".  Assuming this is an issue with 3G services being disabled in Nevada, where we are for the winter. Her phone is set to LTE. We both both have a US pla...

GeneL by Great Neighbour / Super Voisin
  • 230 Views
  • 6 replies
  • 0 Bravos

E-SIM

Hi everyone,I am living in Asia at the time being. Can I order and use an esim from public mobile? I need to have a Canadian phone number for business related purposes.

Amin1361 by Good Citizen / Bon Citoyen
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! Recently switch to PM from Fido

I recently switch over from Fido to PM now I can  not receive calls from other carriers... I can dial out  but can not receive calls. Please help it been almost a week.  

Tommy888 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

No 5G on Android after port.

Hi there,Using a Samsung S20FE and just ported over to PM for the boxing day promos. New plan shows is 5G plan. But no 5G signal which I had with prior provider.I wouldn't mind but now LTE and LTE+ only and not stable and slow. I've attached a screen...

Screenshot_20240115_193151_Speedtest.jpg
BanjaD by Great Neighbour / Super Voisin
  • 321 Views
  • 6 replies
  • 0 Bravos

Resolved! locked out of my account

HelloI have been locked out of my account for over one week. I have tried multiple new passwords with no success.Can someone guide me please

wilberfix by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

adding a second child/phone/number

I set up one child with a public mobile phone number a few days ago, and am trying now to set up a second child with her own phone and number and plan. The AI assistant advised that I needed a different email/account to support a new phone/number, so...

AllisonA by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

How to cancel

How to cancel not able to activate my account ,can't log in says Forbiden A1

INA7777 by Great Neighbour / Super Voisin
  • 319 Views
  • 9 replies
  • 0 Bravos

Line Transfer

Hello,The line number given to me by another provider belongs to Duncan, BC. Can I transfer the number to Public Mobile? If yes, please provide the procedure. I can purchase the SIM Card from a Telus shop.Thanks,YS19

YS19 by Good Citizen / Bon Citoyen
  • 208 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting number

Need help changed SIM card before receiving verification 

Peter221 by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching back to public mobile

Hello, I already have a previous sim card that I was using with public, but it's not working anymore as I currently switched to a different carrier "Koodoo", but would like to switch back to public.

Jam04 by Great Neighbour / Super Voisin
  • 362 Views
  • 9 replies
  • 0 Bravos

Brutal chat support

I need to transfer my number from koodo prepaid to public plan but it says i need to submit a ticket through the chat support, but I cant because the page doesnt load after i click submit a ticket. Unbelivable they dont have actual people helping pay...

RalphUnrau by Great Neighbour / Super Voisin
  • 217 Views
  • 5 replies
  • 1 Bravos

The New Web Site it TERRIBLE!

This isn't a question, just observations and comments..My phone stopped working, so I called 611 and when I tried to make a payment with my preregistered credit card, it kept saying that my card was invalid and to contact my bank. However I know the ...

Cats67 by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 1 Bravos

Doubled billed

I was doubled billed this month and need a refund how do I go about getting that arranged?

ALombardi by Good Citizen / Bon Citoyen
  • 188 Views
  • 8 replies
  • 0 Bravos

Lost VoLTE after network refresh

I have a 2 year old Umidigi Bison Pro that while it is not on the Telus Whitelist for VoLTE, IMS was provisioned back in March 2023 and worked completely fine with all calls routing though 4G.While troubleshooting another issue I had CS do a network ...

Random_Moss by Great Neighbour / Super Voisin
  • 290 Views
  • 9 replies
  • 0 Bravos

Resolved! Transfer of number and a new phone

I am having a problem getting connected with PM. I went through everything to set up the account. But, I’m not sure where the old SIM card should be.  At first I left the old SIM card in the old phone and I put the PM SIM card in the new phone.  Noth...

Carman by Great Neighbour / Super Voisin
  • 235 Views
  • 6 replies
  • 0 Bravos

Resolved! transferred phone number

i have transferred my phone number from chatr to public. i can call, but cannot receive call and message. please help...

wally_aballe by Great Neighbour / Super Voisin
  • 282 Views
  • 7 replies
  • 0 Bravos

not connecting to 5G

My phone is 5G capable and I am within 5G network others around me can connect to 5G . I have the 5G subscription with Public yet my phone never connects with 5G. Please help

Kirkmc1234 by Great Neighbour / Super Voisin
  • 308 Views
  • 9 replies
  • 0 Bravos
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