Community

New Points Program

How can I find out what my new bill (subscription) will be once the old Rewards program officially ends in May and the new Public Points system applies? I currently have a $15 subscription and pay $10.17 after tax. My current subscription cycle is un...

Long Distance Add-Ons Doesn't Work

Hello,I purchased 300 International Long Distance Minutes add-ons and it shows on my account overview. But I still cannot call US from Canada. Get 'Sorry, your call cannot be completed since you used all available minutes'. I assume the add on would ...

SIM not activating

Just bought a sim plan, but my sim card is not registering. When I logging it is sending me a code to my phone number but I am not receiving the text on the phone

2 phone numbers transfered, both mostly ok but no SMS

Like the title says. I helped a friend and his wife transfer from another provider to Public yesterday evening. It took about an hour before he could receive calls with is original number.Could make calls almost immediately after the activation.Took ...

Using data in the US

Hello,I just bought a bundle for talk and text and 3 gb to use in the US that lasts 15 days. Do i need to turn something on in my phone or do i just keep using my phone and the data normally like i do when i am in Canada?I have an android phone and s...

Technical Difficulty on the Manage Payment Method Page

When accessing my Public Mobile account, I clicked "Manage Payment Method" on the "Manage Subscription" page to enter the page to update information on my choice of payment method. Unfortunately, after arriving on the page to put in the information o...

QR code for sim needed

How do I get a QR code to activate my new phone?

How to refund

When I checked prior to completing my purchase, the Public Mobile site said my current phone (iPhone 11 Pro) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incompatible because the model is f...

Money in my account but not doing anything.

Months ago now, maybe a year, I put in a $25 voucher and came to the website, and saw multiple people saying it would renew next month. It never did, and I continued putting $25 cards in every month. Every time I put in a new one (worth $25 every tim...

Can't receive texts....seems like I'm not the only one.

I am not receiving texts. I want to return to Virgin but can't port my number back. I can't receive a text from Virgin - or others as well. Really frustrating.I have initiated a chat with Mobile but have not heard anything back from them. In order to...

Text message

Hi,I transferred the number from Rogers two weeks ago and everything was good. 

texting not working

I just switched to Public Mobile yesterday and everything else is working but I can't send or received texts.  Is this something in my phone settings?  

data usage

I got a message that I have been rewarded with 250G data within the next 5 months, why I can't see it in my account? and I was told I ran out of my data quickly this month, I believe I didn't use that much.

I need my account number, is there way any agent can call me?

I message

Hi I join pm on April 15 and I just transfer phone#from other provider yesterday I can call out in get calls use data but when  I try to send a message it says I need to add phone number so I go to I message and try to add phone number and when I cli...

Frequent "Call failed"

I get a lot of "call failed" while in conversations lately - on all my phones (different accounts I have 3) - is there an issue since the migration that would cause this ?

SIM Card activation

I need to activate my new Sim card

2023 Nokia 105 4g compatible in Canada?

I've only seen this question before they released a 2023 version. If I were to purchase this from USA, would it work here in Canada with public mobile? https://m.gsmarena.com/nokia_105_4g_(2023)-ampp-12282.php

Text message

Hi I can’t send text it says there no number when I try to add phone number it won’t save

How to cancel when I cannot log in as a new customer?

took my money but can't transfer or sign in, just want my money back.

Told that the port has completed but I can not send/receive texts

Hello, everyone! My issue: I have been told my number has been ported from Virgin as of yesterday however I can not send or receive text messages. Details: I read that you can call 1-844-232-7678 to speak to someone about porting-specific issues; I c...

Data will be saved for next month

If I don't use all of my 20G data in my current month will it be moved for next month plan? 

Account Info

My mother in law just switched from PM to a competitor, however, she never kept her account info (Username, what email she used, password) Is there anyway at all she can retrieve this? Aside from canceling the credit card number, what can be done so ...

Can't send or receive SMS messages after port my number

Hello, I just started the service 2 weeks ago, and since then ICan't send or receive SMS messages after port my number, and because of that I can't access my account because it always ask to respond to a text mesage that sent to my phone. I try to ca...

Phone number entry

SpoilerI have been subscribed for over a week now and am still unable to send and receive text messages and phone calls. It shows public mobile as active but is there a specific way to set up an iPhone? It says I need to add my phone number but it wi...