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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12707 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23911 Views
  • 183 replies
  • 26 Bravos

Resolved! How do I connect this account to my public mobile account?

Hi I would like to start earning community rewards but I do not know how to connect this account to my public mobile account. Is using the same email enough or is there something else I need to do to recieve these rewards?

D_M by • Great Neighbour / Super Voisin
  • 541 Views
  • 6 replies
  • 0 Bravos

Resolved! add-on data

Hello,  I am currently on $15 plan, with almost no data and I want to purchase 1G data for $15.  a) If I purchase the data, will the data be available right away? or do I need to wait for the next cycle?  b) If I use all of my data 1G, then what will...

soleeya by • Great Neighbour / Super Voisin
  • 416 Views
  • 7 replies
  • 0 Bravos

2GBBONUS promo code

Hi. I just trying to activate my new service with public mobile and on a last step could not get 2GBBONUS data activate. Just got message " promo code is not valid" I talked to agent from a chat and he said just activated without code and than ask qu...

klino85 by • Good Citizen / Bon Citoyen
  • 1132 Views
  • 28 replies
  • 0 Bravos

Resolved! Online Activation - 24/7?

Hi All,  Is the Online activation 24/7?  I meant even if I activate  3am in the morning, once the payment gone through, the SIM should be working immediately?   There is really no difference activating late at night vs during business hours?

hTideGnow by • Mayor / Maire
  • 630 Views
  • 14 replies
  • 2 Bravos

Resolved! My account deactivated though I paid!

Hi community, I'm fighting with PM over $6 dollars and loosing my number!Basically I have paid amount due before 90 days deactivation but it is not the correct amount and they took my number! Today is the last day and I can't even login.The number is...

Resolved! Refer a friend reward

I was activated 9 days ago and have not received my $10 for being referred as a friend. Simom and the customer support ticket did not help. When do I get tme $10 and when does my friend get his $1 monthly credit?

Community16 by • Great Neighbour / Super Voisin
  • 490 Views
  • 7 replies
  • 0 Bravos

Resolved! New Phone

I am planning to buy a new phone.Once I've purchased it, is all I have to do is to move my sim card to the new phone, or is there more to it?I want to keep the same telephone number.Thanks for your help.

David_T by • Good Citizen / Bon Citoyen
  • 931 Views
  • 16 replies
  • 0 Bravos

Resolved! Travel

Hey I live in Canada and have to 50 phone plan which is us/Canada min..I am travelling to the Dominican at the end of month and want to use my phone down there, how do I go about setting it up so I have no issues once down there thanks in advance 

MelissaTerry by • Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 0 Bravos

Resolved! Login Disabled

I activate SIM card yesterday. And my public mobile account was hacked today and somebody changed my PIN code.Now I cannot log in. All my tries showed login disabled.And I cannot submit a ticket since it requires an account ( I can't get into my acco...

Yunping by • Good Citizen / Bon Citoyen
  • 843 Views
  • 15 replies
  • 1 Bravos

Resolved! Plan change

My phone  number is ***-***-****. I changed my to a Canada/US plan at $50/month. But it doesn’t appear to be changed since I keep getting a message that it won’t work on the US. My credit card was charged on Feb.1st.  ShawnC13: removed phone number

Lindavanschie by • Great Neighbour / Super Voisin
  • 511 Views
  • 9 replies
  • 0 Bravos

Resolved! Help! Transpher Sim Card to my new iPhone 13 failed to work

I Have a new iPhone 13 and I placed my old sim card in it.Cant use the data or accept calls when not connected to the wifi.It says it is connected to public Mobile but no apps or messaging works unless I'm connected to my wifi.

WillRan by • Good Citizen / Bon Citoyen
  • 2400 Views
  • 58 replies
  • 0 Bravos

Resolved! Referral code

I forgot to use my husbands referral code when I signed up!Can I still add it?I just signed up this morning...

sdudgeon741 by • Great Neighbour / Super Voisin
  • 438 Views
  • 7 replies
  • 1 Bravos

Resolved! problem with certified preowned phone

my iphone 7 suddenly zooms in and does not respond to touch. I have to shut it down and restart it before it can be used.

Tommy6 by • Good Citizen / Bon Citoyen
  • 1054 Views
  • 13 replies
  • 1 Bravos

Resolved! Rewards

Lost autopay, loyalty, etc on screen. Lost bonus GB and bonus international minutes? 

Singlemalt1 by • Great Neighbour / Super Voisin
  • 275 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I get help

PM cant find my number to send me a text so I can sign up,Every time I try to activate the SIM card I get a Error 821and trying to get a ticket is not working. I am about to give up.

David27 by • Great Neighbour / Super Voisin
  • 357 Views
  • 3 replies
  • 0 Bravos

Resolved! Account problem

I'm on Autopay but for some unknown reason my Jan. payment wasn't charged to my credit card and my account was suspended. I've since made a one time payment but it shows on my account as a "top up" payment and my account is still suspended. How do I ...

busch by • Great Neighbour / Super Voisin
  • 381 Views
  • 7 replies
  • 0 Bravos

Holiday & one time data bonus

Hello community,I missed to reply text message for$0 Holiday Giveaway: 2GB add-on0  /  2048 MB2GB one-time data bonus0  /  2048 MB Please advise how i can use this now. Thanks,sanjay

sanjay472 by • Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

going to the US

Hi, I live in Canada and will be going to the US for 1 month.  I have $40plan that is Canada only mins.  Can anyone tell me what I need to do to ensure I can continue making calls from the US to Canada and have my data plan working? thank you.

Aug by • Great Neighbour / Super Voisin
  • 542 Views
  • 10 replies
  • 0 Bravos

Resolved! Account suspended

HelloFew weeks ago, I asked my son to pay for his plan, so we changed credit card number and he also upgraded its plan.Today, the credit card didn't work, and the plan is suspended.So I put back my credit card and paid the amount due.Plan is still su...

ericlemasson by • Good Citizen / Bon Citoyen
  • 618 Views
  • 8 replies
  • 0 Bravos

Resolved! Account suspended

Hi, I missed my payment on the renewal date, and I want to pay for the bill now, but my account is suspended for some reason. This has happened more than once. Is it possible to remove the suspension and then process the payment to renew? Thank you.

jxchan by • Good Citizen / Bon Citoyen
  • 285 Views
  • 5 replies
  • 0 Bravos

no calls out or in

I can not call out or in and I can not connect to Public Mobile network even though I am all paid up...I may have clicked on a bu

gaw1 by • Great Neighbour / Super Voisin
  • 248 Views
  • 5 replies
  • 1 Bravos
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