Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone in my house fire last Friday. How can I contact someone or have someone contact me to send me a replacement SIM for the exact same phone number I had? Is that at all possible? My phone number was used in the 2 step verification proces...
How can I set up separate email/user name and password for the another public mobile number associated with the same account!
How to put my account under my company name?
I got my Sims card and I followed the steps I troubleshot everything and it’s still not working just wondering why
I have had service with public mobile and all of a sudden I cannot log in to my account or call or text on my phone? .Please help ...
The extra 2GB plan per month came up on my Facebook. The link took me to the PM page and I entered an email to see if it would work and it does. The Lunar plan starts at $25, but the extra 2GB every month starts at $35. Let your friends know if they ...
On Jan 3, I activated my SIM with Public Moble. I switched provider from Virgin Mobile (prepaid) and transferred my phone #. I cannot receive calls and texts. 2 days ago I found out that my number is still active with Virgin Mobile. I spoke to a...
Hi, I created an account for my mom few years ago.The 611 service, doesn't have the option to add textos to an old Public Mobile phone plan.I tried to create an online account for her, but the system shows an error when I add her email to start the p...
I have been a Public Mobile customer for over 2 years.I just signed my wife up to her new phone and Public Mobile sim, and in doing so used the same email address that was on my original account.Now I can't access my original account because it alway...
I tried to switch from koodo to PM but now neither of my sim cards work I activated the PM card, paid, and changed my data settings and nothing works I cant send or receive texts or use my data. I think koodo isn't releasing my phone number to PM but...
i pay for two sim cards. one has been lost need to cancel itgood phone number is ************lost card is ************ i think cannot figure it out in my accountif no help i will cancel both Edited by ShawnC13: Removed phone numbers
Today I got an urgent call from a family member needing a data add-on. That should be simple, shouldn't it? Add funds, then add data. On my old iPhone, I couldn't even sign in because the Sign In button on PublicMobile.ca didn't work. (Other PM web...
hello, i have encountered a weird issue the past few months. the first time was in december i think. i lost signal, and got email that my account did not have enough funds as payment through my credit card failed. so i made a manual payment...but the...
When im changing plans it asks me if I'm sure and that "I'll lose my current promotion." Does that mean I will lose all the benefits of my current plan or that I'll lose all the friend referral deductions and loyalty deductions?
Hi all-I got a Samsung Galaxy A52 for Christmas, and it will occasionally deflect any incoming calls until I make an outgoing call. There are no known triggers as far as I can tell - it will just cut out. The caller will hear a couple of rings and t...
I was charged twice in January for two different amounts. Can someone tell me why?
We purchased a new unlocked Samsung Galaxy A20 one year ago and have used PM since. Recently we sold the phone and the new owner reports that she installed a valid Bell SIM card and received a message that the previous owner has to arrange for the ph...
I forgot my self serve password. I clicked on forgot password and was supposed to get an email telling me how to fix it. I never got an email and I am now locked out of my account. What do I do now?
I am not sure how to talk with eddy but I need to a swerve his last question regarding missing shipment of sim card . I did authenticate my account as requested. Just need next step please
I just signed up to a new account and need a 613 number but none were available on signup. I chatted with an agent beforehand to see how this could be done, and they told me to sign up as normal and then submit a ticket to change since customer suppo...
Disregard post - @hTideGnow pointed out people still get the $10 bonus as per Jades post. I was going off the website publicmobile.ca where it says "Welcome Present. Welcome To Public Mobile. As a little present, we'll give you 5 points. Look at you,...
what is difference between new reward points account and exsiting rewards account? why do I need to sign for a points-based account? what is cons and pros?
Hello. I tried to activate my sim card and followed all steps. When I clicked final step to activate sim card I got 2 check marks really fast but when it got to plans it was just froze then an error screen popped up. I tried to go back and go through...
Yesterday when I called my voice mail to check my new message it asked for my password. This is new and I didn't have to enter it before, all I had to do was enter "1" to listen to new messages, does anyone know why this changed? Is there a setting I...
Hello I just changed over to public mobile and now I can’t receive calls? It just goes straight to voicemail.. can someone help??
I transferred one of my Public numbers to another carrier (my sister's phone, that I pay for) several months ago, and at that time I assumed my account was cancelled because I lost access to it thru the Public portal (username, password not recognize...
can we change the time we receive PM text? or can we opt out some type of text from PM ?
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