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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22049 Views
  • 181 replies
  • 24 Bravos

Resolved! account

my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant lo...

Ezra by Great Neighbour / Super Voisin
  • 297 Views
  • 4 replies
  • 0 Bravos

Resolved! add ons purchase for three month

Hi   I am travelling to the U S for a period of three months and I wonder if I can buy add-ons  one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha 

rezakousha by Good Citizen / Bon Citoyen
  • 372 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral $30

Hello i referred new members in December but I did not get the referral code. Can someone help me

denjenhart by Good Citizen / Bon Citoyen
  • 363 Views
  • 5 replies
  • 0 Bravos

MUTE - what is does exactly?

Playing around I clicked Mute on one of posts and got this: What this Mute does? Can I un-Mute it if needed? I can still read all messages in a 'muted' tread and Unsubscribe is available.

Meow by Mayor / Maire
  • 214 Views
  • 5 replies
  • 3 Bravos

Resolved! Need to change email on file - Can't verify to send ticket

Hi all, I'm retiring soon and need to change the email address on file from my work email to my personal email.  I tried to create a service ticket to get this done since I can't find an option to do it myself in My Account. The problem is I can't ve...

fmarandi by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Voicemail Error

I’m getting an error when trying to access my voicemail from my phone.. it will not connect

WallyDee by Great Neighbour / Super Voisin
  • 370 Views
  • 8 replies
  • 0 Bravos

Resolved! Not able to submit ticket

Hello All - I am trying to submit a ticket to reverse my payment (as I made a wrong add on purchase) but I am not able to submit the ticket. Its asking to authenticate either using my account credentials or by providing additional info about account ...

anuragiu by Great Neighbour / Super Voisin
  • 345 Views
  • 7 replies
  • 0 Bravos

Resolved! Why isn't AutoPay tracked as a recurring bill payment?

The credit card I use on my AutoPay gives me rewards for recurring bill payments. PM AutoPay is the only service that does not get recognized by my credit card as a "recurring bill payment" type, even though all other services I use it for are correc...

nitroblu by Great Neighbour / Super Voisin
  • 586 Views
  • 12 replies
  • 0 Bravos

How do I mark PM customer as a 'Friend'?

It might be silly question but with redesigned Community forum it seems I cannot find a way to mark somebody as a 'Friend'.Anybody figured out how to do that? I stumbled upon how to manage Friends, though... and.. now I cannot find that either???

Meow by Mayor / Maire
  • 300 Views
  • 10 replies
  • 4 Bravos

Need Help changing PIN on sim card

Hey, I ve been trying to submit a ticket now for a couple days with no luck. It will not verify my account when asked even tho I can login and my account details correct. So I am coming here to see if I can get help. I had to buy a new phone, and I g...

wgarrod88 by Great Neighbour / Super Voisin
  • 319 Views
  • 10 replies
  • 0 Bravos

Resolved! 2 gig promo code didnt take

I was using online help getting my account set up last night and the help pasted the operating hours and when I finally got every thing entered including the promo code, it all got accepted except I didn't get my 2 gig bonus. It was a large motivatin...

amnovie by Great Neighbour / Super Voisin
  • 247 Views
  • 6 replies
  • 1 Bravos

Resolved! Auto pay

My credit card pays 4% cash back on recurring payments but only 1% on manual payments. My payment isn't designated as recurring (to Visa) by Public Mobile. Can this be changed?

ToddS by Great Neighbour / Super Voisin
  • 316 Views
  • 9 replies
  • 0 Bravos

Resolved! Activate new SIM card on account

I lost my previous cell phone, so was directed to suspend my service until I received my new SIM card. I now have the card. Wondering what to do to activate it in another phone but to still have same phone number as before. To transfer phone number? ...

JanetFrampton by Great Neighbour / Super Voisin
  • 386 Views
  • 8 replies
  • 0 Bravos

Resolved! Bill Reminders

Why do I receive a bill payment reminder when I have a $75 credit?

bobemmerson by Great Neighbour / Super Voisin
  • 232 Views
  • 6 replies
  • 0 Bravos

Resolved! Submitting a ticket does not work

How can I get in touch with customer service other than submitting a ticket because the service isn't working? Thanks.

Juma by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 1 Bravos

Resolved! Payment

How can I change my credit card info on my account?

Maggie2010 by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

Resolved! Mistake while activating

Hi, new here and already need  help.Wrote in wrong MIED (or MEID, don't remember) while activating.   Got a text message (last night at 5:00) saying someone will get in touch with me shortly.   Still waiting.  Can I do something about it? Thanks.

Djhoue by Great Neighbour / Super Voisin
  • 216 Views
  • 5 replies
  • 0 Bravos

Moto G not sending texts to certain people

I have an android Motorola phone am having trouble sending texts to certain people. There are days when messages are randomly not received by the other person (even though my phone says delivered), and vice versa. Restarting my phone sometimes helps ...

Lgrant by Great Neighbour / Super Voisin
  • 698 Views
  • 5 replies
  • 0 Bravos

MMS is not working with pictures.

My wife and I have the same plan.  We don't have data (except the freebies given to us from time to time), and we keep data off so we don't incur extra charges.  However, she can TEXT and add a photo when on our local WiFi, but I cannot.  Should you ...

Mark_PM by Good Citizen / Bon Citoyen
  • 1262 Views
  • 21 replies
  • 0 Bravos

PUK code needed

I can’t seem to reach anyone at Public Mobile. You are asked to register with the community to create a ticket to submit to a live agent. Community account created but nothing sent to my registered email. And I don’t think I can access a live agent w...

Fooosh by Good Citizen / Bon Citoyen
  • 1126 Views
  • 17 replies
  • 0 Bravos

Resolved! 7********0 & 2********1

I have two accounts and two different numbers under my name, can I combine the two numbers into one account?ayad al-dayyeni9*********1 Removed Personal information ShawnC13

Dayni3 by Great Neighbour / Super Voisin
  • 650 Views
  • 15 replies
  • 0 Bravos

Resolved! Account suspended AGAIN (does every year!) on Autopay

Could someone provide STEP BY STEP instructions on how to un-suspend an account that has been on AUTOPAY for 3 years now and it seems that ever year it gets suspended.....why I have no idea - ridiculous!  I've tried to pay what is due because it was ...

kdgal by Great Neighbour / Super Voisin
  • 224 Views
  • 4 replies
  • 0 Bravos

Resolved! Submit a Ticket

I tried to submit a ticket to the CSA but it keeps freezing when I click Submit. Any suggestions?

Peewee1947 by Good Citizen / Bon Citoyen
  • 378 Views
  • 10 replies
  • 0 Bravos

Resolved! Unable to access Public Mobile Account

I can't access my online Public Mobile account. I keep getting a "Site can't be reached" message. I can access other internet sites without issue. I cleared my cache and rebooted my PC without any change.

torontopam by Great Neighbour / Super Voisin
  • 678 Views
  • 11 replies
  • 1 Bravos

Resolved! Deativation

How do I deactivate my account I have got a new phone 2 months ago in and changed my number to public mobile number and since then have not been able to login into my account, and have been billed 2 payments since!!!

Kaylabing30 by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 0 Bravos

Resolved! Suspending Your Account - 90 Days

Happy New Year to all; We are heading to Arizona from January 9 through to April 9thish and I want to suspend my account until we return.  How do I do this?  In addition, on our return, how do I reactivate my account? I have been looking online but c...

rickstevens by Good Citizen / Bon Citoyen
  • 434 Views
  • 8 replies
  • 1 Bravos
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