Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My autopay is supposed to come out tomorrow, but my credit card was canceled due to being compromised. I tried to get a hold a customer support agent to see if the charge can be made next week with my new card. (I only had the 1).
Im having trouble transferring my number. I got a message saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original...
When I input my updated credit card information, I get a message that says... Unable to complete the transaction. Declined by the card issuer. Contact your card issuer for more info. I have contacted my credit card company and my credit card is in go...
Upon creating an account for my public mobile sim card. I cannot receive any code for me to enter. It’s a brand new sim and it is currently activated. Are there any website issues? Thank you. I mean in creating account and verifying it my number. I c...
Refer to ticket id-616 talking to Gerardo as per Rob Haywood
need help transferring phone number from lucky mobile to my account here i tired and i said to contact here thanks
I need a copy of my phone bill showing my name and phone number to sign a document with the government.. They will send the document to my phone for auto signature. How soon can a get a copy??
Hi all, I am having difficulty getting my SIM card recognized by my phone. I keep getting messages telling me that my PIN is wrong and stuff about a PUK. Apparently I need a moderator to override this PUK problem. But, when I click on the link to ...
can't register new credit card
I can only send and receive texts from iMessages,
Why won’t my data open safari. Greg
Good dayI just made a payment on my account xxxxxxxxxxxxxxxxxxxxx everything was successful but my account is not activated still.
Am I insane? I was specifically told that with public, after you reach the data cap, your speed is simply throttled to 128Kbps. But now I just got a text that my data cap was hit and that I no longer have basic internet access and to spend $15 to get...
Is there any way to verify which email i used for my account?
My landline number was accepted for transfer and instead there was a new number assigned. What happened?How do I get my old landline number.
I have a newer samsung phone and I want to move my existing Public Mobile sim to this new phone and keep my existing phone number. How do I do that? My existing phone is a samsung phone.
How can I change my payment from existing card?
I just got the sim card and got the base plan for 250MB data (+ addon of 1GB) why is Public charging extra data? in my mobile it shows I used 13MB but on the site, it shows as 23MB. Not such a trivial amount when you are on a 250MB plan.
Good morning,My credit card is expiring in a few days and I can't access my account to update it because I can't remember my password. Can someone assist? I've tried resetting but you require a password to do so.....which makes no sense. I would appr...
Just wondering if anyone had issues updating their visas to their account for auto payI attempted to use a different visa for my auto pay, signed into my account, went through the process, but it keeps saying: "Unable to process this transaction... i...
I have not received my loyalty reward for the last 2 months. Who do I contact to get it applied?Thanks
I am currently in India. I am using local SIM card in India but I have not changed my PM number (Canadian) for Whatsapp. Now I am planning to change my phone device. To continue using Whatsapp I need to get OTP on my PM number but I do not get the sa...
I purchase the plan including data 500M+500M in New Brunswick with autopayment. But I can't access the internet in Toronto since I came here yesterday. How can I resolve the problem?
Currently I have 2 separate phone accts linked to my Auto pay.The xxxxxxxxxx acct., is Christopher xxxxxxs acct. He is on the $25/mo plan. I keep getting an over charge for his acct. for both January and February. Can you correct this ? Edit by Dunkm...
Is there anyway to find a owner of a phone with a public mobile sim?
Hey there, This phone was purchased 8 days ago and has not been shipped yet. Is there a problem, and if so, should I cancel and order from another supplier? ThanksMike Edit by Dunkman: removed personal information
Can't seem to find any answers out here yet, but has anyone who signed up with PM after Jan 25th tried opting out from the new public point system? Do you get converted back to the old public reward system at all or do you just lose all privileges an...
I have bought a new sim card and tried activating it online. In the link, it says "Enter your 19-digit SIM number" while my sim number is "20 digit" followed by LT and another "6 digit". (XXXXXXXXXXXXXXXXXXXX LTXXXXXX) When I enter just the first 19 ...
Hi all, It's a Huawei BLN-L21/Huawei Honor 6X. Will this phone be compatible with the Public Mobile network? Thanks!
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