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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! Crank call voice messgaes

Getting one everyday from a 1-647- number. I only have 100 min plan so I waste 1 minute listening to their chinese voicemail. Any way around this? Can I block all 647 area codes?  Thanks

martik777 by Good Citizen / Bon Citoyen
  • 500 Views
  • 7 replies
  • 1 Bravos

Resolved! Down grade the plan

Hi, currently I’m paying $25 plan, the last charged was at dec17, if I wanna change plan to $15, should I do it now or click the “renew plan on due date” (means 1/17) anything I need to aware for changing plan? thanks 

yullub by Good Citizen / Bon Citoyen
  • 573 Views
  • 10 replies
  • 0 Bravos

Resolved! Account is showing as suspended

When I am logging to my account, the following message is displayed. I was not making any payment for around 2 months, but now I did the payment and set up for auto-payment but still, it is giving me the below message. Can someone please suggest? Tha...

hitesht03 by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Resolved! I can't receive text from android user.

I can send a text from my iPhone to my friends android and the receive it but when they send me one I don't get it, I switched my sim card out with another and I could receive text from my friend I'm guessing its a sim card problem. I receive message...

JoeBuff by Good Citizen / Bon Citoyen
  • 697 Views
  • 11 replies
  • 0 Bravos

Resolved! Spam Text

Hi, I’ve recently been receiving a lot of spam texts from random numbers. I have no clue how my phone number was given to who/whatever is texting me, but it’s annoying. Does anyone know how I can block these random numbers or restrict the spam? Any s...

Riley1998 by Great Neighbour / Super Voisin
  • 369 Views
  • 6 replies
  • 0 Bravos

Trying to Transfer Phone Number

I am trying to transfer my old phone number over to my public mobile account. When I check to see its eligibility nothing happens, it doesn't say whether it's eligible or not, yet if I put a different number in it will work. I tried to submit a ticke...

ericagubbels by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Resolved! Accepted solutions

Is anyone else getting notifications that are wrong in the recent notifications box on the landing page? This was the third notification in a row that told me my post had been accepted as the solution? Which is not the case...?

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serious help with a complex question

I gifted my developmentally delayed son a public mobile account some time ago. My wife and I both have accounts and have had for years.  He finally got a second hand iPhone from a relative recently and started using the phone.  He has been receiving ...

shadoplay by Great Neighbour / Super Voisin
  • 426 Views
  • 10 replies
  • 1 Bravos

Resolved! Activation

Please let me speak to someone. I filled everything required to activate and start My account and got check marks. Then I got a message the IMEI I gave was wrong. It was not. I was told someone would phone me and they have not. Please help. 

JM1818 by Good Citizen / Bon Citoyen
  • 623 Views
  • 14 replies
  • 0 Bravos

Resolved! US roaming not working

I just bought US roaming. I can see I topped up my account + I can see in payments that I have opted for US roaming.However, in my plans, US roaming doesn't show up, nor can I send messages or anything to Canada (I'm in the US right now). I get the m...

Irene5 by Good Citizen / Bon Citoyen
  • 896 Views
  • 21 replies
  • 0 Bravos

Resolved! Text

I have a Samsung S3 phone and I am unable to send a text with an attachment.  Data is on and available.Flight mode disabled.Any help I would appreciate. Thanks, Ziggy

ZR1 by Good Citizen / Bon Citoyen
  • 838 Views
  • 15 replies
  • 0 Bravos

Resolved! Activation

I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?

DM31 by Great Neighbour / Super Voisin
  • 253 Views
  • 6 replies
  • 0 Bravos

Calling Voice Mail

Hello, Just switched to PM and wanted to set up voice mail. With my old company I pressed and held "1" on my keypad and it went to my voicemail. Now it is asking me to set it up by entering a voicemail phone number. What is the voicemail phone number...

PaulKozak by Good Citizen / Bon Citoyen
  • 1099 Views
  • 35 replies
  • 0 Bravos

Service interrupted despite double payment

My account is in autopay. I noticed my service was interrupted and asked for a payment. I made it and now noticed I have been charged twice for a service that remains interrupted. I cant speak to a moderator or submit a ticket because the form cannot...

gabijordao by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to submit a ticket. No service for 10 days

I have tried to contact someone for help but cannot submit a ticket or even a private message.  I have filled in all the fields correctly but still am unable to contact anyone for help.  I live remotely and have been 10 days without service.  I am so...

Resolved! cant sign in

just switched providers to virgin, and now I cant sign into my account.I just want to make sure it isnt still going to bill me.when you port over a number does it automatically cancel your autopay?

tonystones69 by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 0 Bravos

Resolved! Issue with porting phone number from Lucky Mobile

I ported my phone number from Lucky and answered yes to text message I received from Lucky.Phone seems to be working fine. I can make and receive calls and text no problem, but I received a voice message from Public Mobile saying there is an issue wi...

willybgh by Great Neighbour / Super Voisin
  • 225 Views
  • 4 replies
  • 0 Bravos

Data burning very fast

20Gb/monthI got it on 5 Jan,but gone in 3 days.I only used on whatsapp,facebook like normal.Only 40 mins on Netflix one time.Is it abnormal?

maggieip by Great Neighbour / Super Voisin
  • 364 Views
  • 10 replies
  • 0 Bravos
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