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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12689 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23885 Views
  • 183 replies
  • 26 Bravos

Misguided Promotions

why tell people to register for auto pay to reduce their bill, yet still charge them the original price, I signed up for auto-pay got the summary of how my monthly bill would look after the reduction but I still being charged my original payment 

Fancyface by • Great Neighbour / Super Voisin
  • 541 Views
  • 11 replies
  • 1 Bravos

Resolved! US Add-ons

Why do I need data with my US add ons.  Doesn't my regular data work in the US?

cshank by • Good Citizen / Bon Citoyen
  • 418 Views
  • 7 replies
  • 0 Bravos

Resolved! payment issue

credit card prcessed for purchase a SIM card ,but the order didnt go through

Kinor by • Good Citizen / Bon Citoyen
  • 548 Views
  • 7 replies
  • 0 Bravos

Resolved! Stolen phone

I got my phone stolen before i could register the number online and i need it disabled before anything happens. How would i go about that?

paid twice

how can I get a refund as I paid twice by mistake? I sent a ticket three times within the last two weeks but no response. 

jamalalhaj by • Good Citizen / Bon Citoyen
  • 217 Views
  • 5 replies
  • 0 Bravos

Resolved! Public mobile makes it impossible to claim friend referral rewards

Two months ago, I referred two people to public mobile. I am a close friend, and I also helped them activate their SIM card. We copied and pasted the referral code from my account in the activation process.Long story short, there were no rewards afte...

mehrafsa by • Good Citizen / Bon Citoyen
  • 843 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto pay

The payment failed. There is money on the credit card now but I can not make a payment at public Mobile. I have contacted the credit card office and it should work. I have tried to connect with SIMon but it doesn't allow me to.So I need your help as ...

Resolved! Re: Cross Dialing and Echo

I get my own voice echoed back at me with a short delay. The person I am speaking with hears this echoing as well as some background noise I don't hear. This is relatively new to me as I have been using this Samsung A20 since June and been using publ...

Kate_mcc by • Good Citizen / Bon Citoyen
  • 543 Views
  • 10 replies
  • 0 Bravos

Need help

Can't make or get phone calls but can text 

Trisha1985 by • Great Neighbour / Super Voisin
  • 184 Views
  • 4 replies
  • 0 Bravos

Resolved! Pin

Why does my voucher have 16 digits and you say it should have 12?

Lemongello by • Great Neighbour / Super Voisin
  • 389 Views
  • 7 replies
  • 0 Bravos

Resolved! Account expired?

What does it mean by my account is expired? I haven't had access to the data plan for multiple days and my account status says expired when I checked it today (Feb 26), but the Simon bot said my plan expired on the 27th. I'm on autopay and have not c...

annawienburg by • Great Neighbour / Super Voisin
  • 466 Views
  • 9 replies
  • 1 Bravos

Resolved! 250 Area Code

My friend wants to join Public but she wants to keep her old phone number that has a 250 area code.  Is that possible? 

ecowen by • Model Citizen / Citoyen Modèle
  • 990 Views
  • 14 replies
  • 1 Bravos

Resolved! Autopay Reward

Hi. Does the $2 off apply to any plan when autopay is enabled?

alexin by • Good Citizen / Bon Citoyen
  • 890 Views
  • 15 replies
  • 0 Bravos

cheating

Members who have had posting privileges revoked are not permitted to post new messages.

Copy and Paste

Members who have had posting privileges revoked are not permitted to post new messages.

Resolved! Email not working in my Public Mobile account?

Hi while logging into my account it will not let me reset my password as it says email invalid. I try entering it manually but still does not accept me. Wjat do i do??

Afsana by • Great Neighbour / Super Voisin
  • 625 Views
  • 8 replies
  • 0 Bravos

Resolved! Locked Out Of ACCOUNT

Forgotten the username and  password but need to update pre authorized payment.

Kwokyauwu123 by • Great Neighbour / Super Voisin
  • 325 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing carrier

Hi!Today I have changed my carrier from Public Mobile to Telus. But the issue is, Public mobile charged me for my March plan yesterday, and since I changed my carrier and I'm not going to be able to use public mobiles plan in March, instead ill be us...

sarimaamir by • Great Neighbour / Super Voisin
  • 381 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan change

Hi. Can I have the 30 day talk only in $10. As I don’t need data. xxxxxxxxx

nahman by • Great Neighbour / Super Voisin
  • 402 Views
  • 6 replies
  • 0 Bravos
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