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Cs_agent

Need to change my address , I put in my apt number in my account , and now I can’t process my payment , can someone fix this or call me 902-xxx-xxxx thanks Edit by Dunkman: removed personal information 

PSA about Referral Rewards on legacy rewards system

This is a PSA regarding those with many referral rewards on the legacy rewards system. You may want to take a screen shot of the phone numbers (last 4 digits) of all the customers you have brought over in case there are issues during the conversion t...

Renew credit card

I'm having trouble trying to renew my credit card

change a plan

I have my son's account under my credit card and i want to go in and change it. we had subscribed a long time ago with an email address than i can no longer remember. how can i access the account?

Unable to complete new subscription with new sim card

Accidentally added secondary phone number to my account

I am a recent subscriber of Public Mobile.  I successfully created an account for myself, purchased a public mobile sim card, and ported my phone number over from a different carrier.  I then went to port my sons phone number to my account, not reali...

Number is not in service

So, the number I ported on Monday from Telus to PM did something interesting tonight. Just wondering if this is normal or if anyone else has experienced this.Buddy calls me up, it rings twice on my end then hangs up. I text my buddy and asked why he ...

Promotion $24 for 4 GB data at 4G speed

I currently pay $25 for 1 GB data at 3 G speed, current promotion $24 for 4 GB data at 4G speed, new activation. What does  the loyalty counted for?  Public mobile should upgrade our plan to the new one. Otherwise people will think to quit PM and go ...

US Roaming

I bought $15 US Roaming talk and text for my son's phone. He is in US now, he can receive calls from others, but he can't call anyone. How is this going? Thanks！

Switched SIM chip to a different phone and I cannot get data or text/calls to work outside of wifi

I switched phones and using same SIM Chip, tried to set APN settings but i seem to only be able to text one person. the rest of my texts just say to try resending and gives me an error. Can someone please help I need this phone for my business.

Not receiving all text messages

My mom has been with PM for a few years and has not been receiving text messages since last week and because she's not tech savvy and older, I'm trying to help remotely.Text messages from some numbers are not received including the security code to l...

Porting issue... halfway done

I subscribe to public mobile on Friday and as I wanted to check out the service I didn't Port my number in right away. On Monday I started the porting process for my number over from Zoomer Wireless. I got a message that there was an issue and that s...

How long does a ticket response take?

We Encountered An Error

Anyone else trying to setup a new activation and have this error? Possibly due to system upgrades I wonder?

Customer service agent!!!

I need to speak with a human. The chat is of no help whatsoever! It not only doesn't help me woth my issue it prompts me to log in to my account over and over. Please i am having a billing issue and need some way to get in contact with a real person!...

Porting number went kind of wrong?

My wife and I signed up for PM, transferring numbers from rogers. Everything went smooth since the day we signed up (last Thursday or Friday). Number port went well and worked until yesterday. Since today I couldn't reach my wife. I got on the other ...

Re: Activation screen stuck on linking plan to account

I’m having this issue as well for my wife’s account. She has been using her phone on Public mobile for a few months now. When we try to login to her account it forces her to sim activation screen im thinking something did not get setup on Publics sid...

USA / Canada 50 G plan not providing data

New 34.00  Canada wide USA plan is not working in USA. I can not access data even when roaming is on   Why?

Old rewards - we have $27 of credits per 90 days - how does this translate in $$ to the new points?

We've been with Public Mobile for so long I can't remember, and we have a $27 discount every 90 days ($9/month). How does this translate to actual discount dollars in the new public points scheme? Thanks!

What happened to the 90 day plans?

I've just switched from the old 90 plan to a new $34/month, but it says that there are discounts if you sign up for a 90 day plan, but I cannot find them. My husband just did it a few hours ago, but this doesn't seem to be an option for me, which is ...

Cannot update VISA autopay card

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no in...