Community

Resolved! Discontinung service

Hi,I am trying to discontinue service. How do I do that? Can you kindly assist me please?

Resolved! My registered credit card is unable to authorize all of a sudden?

I have read through some posts here and apparently a moderator could look at my account and unblock my credit card?I've tried on several computers, also in incognito mode, and also tried clearing browser history and saved data.Nothing is working.Cred...

Resolved! Ported Number Issues

Hi! Recently ported my old phone number from Fido over to Public. Things seemed to be going well, but there has now been multiple instances of either people not receiving my texts, or the vice versa of me not receiving other people's texts (this is q...

Resolved! The S in UPS stands for sucks

Hi all, UPS historically refuses to acknowledge our rural address. Sadly I didn't know it would be shipped this way. Our phones were "returned to shipper" according to UPS. Does anyone know how I track them down now? UPS said they gave them back.Telu...

Resolved! Updating Credit card

I didn't realize my credit card was going to expire the end of this month, I got my new card,  my payment was denied by my credit card company but cannot get Public to let me make a a payment or  update my card.

Resolved! How long does it take for add ons to be activated?

I added 1000 US calling minutes to my plan this morning but I still cannot call the US. And I don't see the Add On listed in my plan. (My existing plan does include Talk.)

Resolved! Roaming bundles

Have the roaming bundles changed? 10 days ago, we bought an add-on for $20, which gave us talk, text and data. Today, we went in to buy another add-on for the same price and we bought data only for $20 by mistake. Is there a way to correct this? We a...

Resolved! how to upgrade my autopay

I was sent a message on my phone letting me know my credit card was going to expire the end of this month, I got my new card, but cannot get into my account to upgrade it, can you help me.  We keep the phone active even though we are away for 5 month...

Resolved! Account activation and porting number from Telus Corporate account

Hi, Yesterday afternoon I purchased a Public Mobile sim card and began the process of activating it. I set up an account and received a text saying 'An email confirmation including your activation & payment information will be sent shorty'. Money has...

Resolved! Suspended number

My phone number is suspended and now I've made payment and am trying to activate my number but it's not letting me.  And my phone is showing unregistered sim and sim 1 not allowed 

Resolved! Referral bonus

1. I am in the old bonus system, if I make a referral, would the $1 per month bonus be paid out in the old system?(Not the new point system?)2. Do new customers be in the point system or can they choose the old bonus system?The new customer I am refe...

Resolved! mms is not working

i cannot send or receive mms messages

Resolved! Sony Xperia

I'm looking at a new Sony XPERIA 1 III XQ-BC72 phone. It says it works with 3G bands five and two. It also works on LTE bands one, four, sixty-six. Does that mean it should work with Public Mobile?

Resolved! I was going to create a public mobile self server account, and it said it is valid.

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." Can anyone tell me how to fix this?Thank you.

Resolved! changing my email address

hi i am trying to change my email addess but cant see that option anywhere. my username is not my email address for public mobile community btw.

Resolved! Text message received stating overcharge

I received a text message earlier  from Telus care centre, (which runs public mobile) stating an overcharge refund  to my bank account. Never received this before, link takes me to e-transfer deposit although I have auto deposit. Does this seem like ...

Resolved! phone does not work new account

Resolved! 1000 US Long Distance minute I don't need.

Hello there, I have purchased the 1000 US long distance minute and then realised what i actually needed was the US roaming. Is there any way I can get a refund on the 1000 US long distance minute?

Resolved! porting issue

hello I have received an email from my previous company that my number was cancelled. my new sim card still says unregistered. has anyone else had issues with porting their existing number over ? says can take up to 2 hours but its taken way longer.

Resolved! my account

i got locked out from my account  & forgat my password