Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Definitely the card or account as it wont work in any phone but other pm sims work fine in this phone. Need help asap. Thanks
Hello,My voucher was not accepted, not with *611 and not online.I was at the superstore, they said the vouchers were activated.I tried to submit a ticket, but my account could not be verified.Service unavailable. Please contact the Customer Support A...
@CS_Agent i forgot my emaili can’t create a ticket because it says my number is invalid I just want my account number
Hi, I am trying to access my online account, but it’s not recognizing my password or email address. Please help. Thanks
When I port out to another provider tomorrow, I will have unused funds left on my account. Is there a way to get those funds back?
I’m looking to get my husbands older number back. I would like to change my current number 250-xxx-xxxx to his previous number of 778-xxx-xxxx. Our customers and distributors are more familiar with this older number. I have called it, it’s no longer ...
Hi folks, I am presently on US roaming add on 15 cad talk/text and 20 cad @1gb. I do have a international calling add on my account for India and Pakistan. I do sufficient talk time left. But some reason the calls are not going through to India. Is t...
I'm on the $25 plan with autopay. It looks like l've used up 500 mb of data and now I have no more data. It looks like my account doesn't recognize that I have autopay turned on. Thanks.
duplicate thread
The number I usually access voicemail is 647-580-4002, where I need to enter a password to access it. I checked my usage log online recently and noticed many outgoing calls to 647-580-4001, which I never made. After searching it up I realized it was ...
The bills are very confusing and can't submit the way they are formatted for business expenses. They don't show the total owing nor the taxes. I would switch my husbands phone plan to public mobile but can't until the billing shows the data that is...
My wireless data has not been working for days since I upgraded my plan from 2GB to 10GB - I have reset the phone- Taken the SIM card out and switched with another Public Mobile user- No data on their phone and data on my phone with the other sim car...
Hi I just ported my number off Public Mobile to another provider. There was 21$ left in my account, and as soon as I ported I am not unable to access selfserve. How do I get this 21$ back? I'm not about giving money away for nothing. Thanks, Rod
Hi, It appears there is a charge of $ 1.30 when paying with credit card. Does the same fee apply if I use a Debit card? Thanks
I am traveling to the USA for 1 month. Have had to add the $10 US texting package to my account. And my husbands. We have been charged $34 each time!? And the texting is the USA does not work, it has never worked, we have tried it 3 times. So ive bee...
Unfortunately, I removed my rogers sim card before receiving the port confirmation message. As it's expired now, I need Public to send another port request to Rogers. Please help or advise. Thanks@CS_Agent
lost my phone, just got a new one, and new sim card, is unable to activate card
I bought a pre-owned phone and I am suppose to receive a data add on. How do I get it?"Plus, we’ll throw in a free one-time 5GB data add-on."
Hi. When I try to activate a sim card a choose a phone number for Toronto I get this error (see attached).Does anyone know what to do?
Hi, I want to activate my Public Mobile SIM and transfer my Koodo phone number, but at step 2 I get this error "Please enter a valid Canadian phone number"Can you please suggest how to port my number or how to get in touch with someone?
I just activated my sim and account and mistakenly went by the promo code and referred by friend. How can I fix this mistake and add them on now?
I need you to please assist refreshing the network settings of my SIM card. I tried already all the troubleshooting recommended on the community platform (do not disturb, bluetooth, call forwarding, block list, etc) and it is still not working. I do ...
You have 1000MB for the month. You run out of the 1000MB with 2 days remaining in your cycle. You buy 200MB Add-on for $5.00 You use 100MB of that add-on, and have 100MB remaining. Your month ends, plan re-sets and you get another 1000MB Does that 10...
Trying to make payment on my account forgot password and security questions
Hi I was trying to get in touch with a 1-888 number using my Public Mobile. Now I am not sure if the 1-888 number was in the US or Mexico as I am in conversations with a business in Mexico but they did call me using a Florida exchange too. I just ...
I need help. My emails always come in French and I only speak English. I have tried everything I can to change it. How do I reach a moderator to help me ?
Hello thereMy cell number has been blocked today(I can't call and send a message) and when I want login to my account, I get the error below"Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assis...
Used incorrect number
Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.Thanks
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