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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription Change Sooner?

Hi all,I have my account set up to change to a new plan subscription once my current one ends in March. I may need to have it changed sooner but don't see an option to do that on my account and can only cancel the new subscription. I also do not see ...

US Data plan

I want to change my subscription to a plan where I can use my data in the US , but it looks like those plans are only available when activating a new account?

Resolved! Switching from 5G plan to 4G

When I try to switch from my 5g plan to a 4G plan the only available plans that come up are 5G and 3G. Why is that?

CAN & US Coverage

When using this plan down in the states do you have to turn on roaming?

US add on

I purchased the $30 US add on, but I do not have the service. I turned off my phone as recommended, but it hasn’t changed a thing.

Update payment

I am unable to login to my account.

Setup a recurring payment

hi,How can I setup the invoice payment to be recurring payment like other bill payment ? Right now I do not see this option. thanksJesseXW

Charged for an entire month I didn't use

Public mobile charged my credit card this morning for Feb 25 to March 25th. I switched to a different provider today on Feb 24th. Is there anyway to get refunded for this month since I used 0 days?

Resolved! I phone 6

My i phone 6 will not download the qr code or the public mobile app because it has an IOS of 12.5.7 and need an IOS of 13.0 but that IOS will not download onto my phone. I have a public mobile sim card and have paid for my subscription. My wife has ...

New plans

I currently have a plan that allows me unlimited calling to the USA and Canada, any of these new plans offer the same ?

Can someone from PM switch my plan to promotion plan $34/mon CAN-US 50GB

I just signed up for 90-day plan that I pay $102 every 90 days and go 150GB CAN Data on Feb 12, 2024. The new promotion plan referred in subject is a better deal to me. I will be paying same amount every 30 days, have same amount of data but with US ...

Resolved! New Customer: Bringing over multiple numbers

Hello!I'd like to take advantage of the 34/50GB Canada + US plan, but I have 3 numbers I want to bring over into that plan, as well as an additional simple account.How can I do this efficiently?

Resolved! $29 for 20G

Hello, Any chance I can switch to this plan please?I don’t want to port out to Freedom, and decide if I should come back as new customer?Thanks for your consideration,

Do i get partial refund for 90 day plan if I upgrade my plan?

Hi. I'm fairly new to PM and can't find a current answer to this.I signed up for $34 4G 60GB CAN plan last Oct for 90 days and it automatically renewed Jan 25/24. I'd like to change today to the new promo for $40 5G 75GB CAN-US plan... as i now need...

Resolved! Deleted eSIM - no service

Somehow I deleted my eSIM and now I’m without any service. I need a new eSIM from PM somehow. Please assist. Thanks. @CS_Agent

Unsuccessful phone transfer from bell to public mobile

Hello everyone! I have trouble transferring my number to public mobile and am currently stuck with my temporary number. I have already paid for my public mobile subscription. The passcodes for the full access confirmation by Ever Safe doesn’t come th...

New user trying to activate eSim. Getting "SUBSCRIPTION NOT ACTIVATED" message.

I am trying to switch my number from Fido to public. I entered my phone number to switch and fido account number. It loaded for a bit, then gave me the "SUBSCRIPTION NOT ACTIVATED" message and I cannot go back or do anything... Please help

Resolved! change of subscription

Want to change my current plan (5G 40GB for $34) to the new promotion 5G 50GB for $34 but cannot find the new plan in my "change subscription" page. Please advise how to change the plan.

Resolved! CAN-US promo subscription description mismatch for US DATA coverage

I just subscribed to public mobile because of the recent promo plan:- 50GB within Canada and the US Data at 5G SpeedHowever in my account subscription description, I have:- 50GB Data at 5G Speed- 5G Speed up to 250mbps- Unlimited Canada-US wide minu...

Resolved! eSIM

I'm a new customer. I have been trying to install eSIM. Unfortunately I get the following message: "Unable to Activate eSIM". I have sent a message to "CS_Agent" 3 hours ago. I have yet been contacted. Is there any faster way to get in touch with som...

Resolved! account update to $24 for 4or5gb data plan?

Would it be possible to update my account to the $24 / month plan for the 4gb or 5gb plan?

my phone was stolen and i cant shut it down

my phone was stolen and im not able to get logged in to shut off the service

Anyone help pls

How can I know my account number?It’s argent and also I want to call an argent to ask my account number any one know?

Past 5 hours still SOS signal

Im a new subscriber and did the number transfer. Im using sim on my old provider and esim for PM. I reboot my phone yet it still says sos. @CS_Agent

No service on old provider Rogers and new public mobile

I did a new subscribe to public mobile and transfer my number from Rogers last night. I got a text from Rogers and did authorized the transfer. Today my Rogers sim and PM sim neither of them working (it's been 16 hours). Tried with different phones ...

Service

Hello, why when I add 1 800 number to my contact list the system adds an additional 1 infront of the phone number which makes like 11800....then rest of the 7 numbers of that particular number. This happens with any out of city phone number and any...

Canada- Us plan

If I purchase the Canada - Us promotion plan of $40 / month will it matter if I am in Canada or Us when I call, text, etc. to Canada or the Us.? Or do I need to add on US roaming.

Beyond frustrated. I just want my money back. How do I cancel?

Customer retention

I have been a customer 3 years - my daughters phone - want to upgrade the plan but the plan I want is only for new activations - - Don't they offer plans to long term customers to keep them happy? I can't even speak to a human to negotiate? I am h...

Resolved! Traveling international - (international texts/calls and other options)

Hello.Planning on going to Grenada. I see under my subscription usage, it says I have unlimited international texts, and it also says I have 500min INTL LD (free holiday giveaway), and another 500min one-time intl LD bonus. Just wanted to clarify how...

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