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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11136 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

Resolved! Double billed

how do I start a ticket to talk to someone 

lynnhaywood by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! Service not working

I have tried many things to fix my problem of having no service, data, text, calls. Nothing has worked I may need assistance. I have never had any problems before.

jwalker410 by Great Neighbour / Super Voisin
  • 280 Views
  • 6 replies
  • 0 Bravos

Mobile network not available

opened an account, paid for the first month, inserted sim cardmobile network not available

Dorte by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Hi,I was charged twice for the month of February for my Public mobile service. Can I get a refund or is my next month free?

giobernard by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! No service

My account is active yet my phone is now saying no service. I did get two messages regarding my new pin number which I never requested. Could someone have stolen my service? @CS 

lanlin by Good Citizen / Bon Citoyen
  • 514 Views
  • 11 replies
  • 0 Bravos

Resolved! Service on hold

I'm going overseas for couple of months. While I am away, can I put my account on hold?

Shaw by Good Citizen / Bon Citoyen
  • 638 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing Number Problem

Hi There,I change a new number few minutes ago. The problem is I can make a phone call to others. When others phone my new number, my phone will not ring. It's someone else answering the phone. How can I fix this problem? Thanks. Xu

fxx_susan by Good Citizen / Bon Citoyen
  • 569 Views
  • 9 replies
  • 0 Bravos

Resolved! pin number

can I get my pin number to make payment please

crernst by Great Neighbour / Super Voisin
  • 477 Views
  • 10 replies
  • 0 Bravos

Resolved! credit card expiry

I work for a church that pays the cell phones for 4 individuals as part of our outreach efforts. Our credit card on file is about to expire and the person who originally set everything up is not longer in our employee and has moved to another country...

SBP2 by Great Neighbour / Super Voisin
  • 420 Views
  • 10 replies
  • 1 Bravos

Resolved! MEID failure

I got a text message saying that my ESN/MEID was entered incorrectly. It also said that someone would call me, though it's been nearly 2 hours and have yet to receive a call, or any help for that matter.

Carlos2004 by Great Neighbour / Super Voisin
  • 370 Views
  • 8 replies
  • 0 Bravos

Resolved! Didn't get Rewards, Feb 21, 2022

[First, let me say this is unrelated to my other thread about a friend who was coming off 85 days of inactivity and didn't get their Rewards. This relative has stayed active.] [Added: I see on the screen capture that the previous credit balance was $...

2022-02-23_17-14-44 PM xactions.jpg
ottawa by Model Citizen / Citoyen Modèle
  • 1095 Views
  • 24 replies
  • 2 Bravos

Resolved! re-activating a plan

My phone got shut off and said I needed to pay an activation fee to get it up and going.  It first asked for 5.00, I paid it, then it asked for 10.00, I paid it and now it is asking for 20.00.  Just wondering what's going on??

GregYK by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 0 Bravos

Resolved! KOODO TOP UP i've been overcharged.

  Hi                                                I'm new to Public Mobile, i signed up to pay $35.00 CA for 30 days. I pay that, which i don't understand why you took $40.25 and $79.10 CA?

Capture d’écran 2022-02-24 142248.png

Resolved! Promo code

I signed up for the $35 plan and entered the promo code for the extra 2GB data. My account summary doesn't indicate the extra 2GB

DebbieB by Great Neighbour / Super Voisin
  • 510 Views
  • 9 replies
  • 0 Bravos

Resolved! Add-on purchase not showing on account

Hi PM support,I've purchased 500 min Canada talk and 1GB add-on for my parents, but it's not showing up on the account, I am wondering why this is? Thanks,Jon

jkao by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

Resolved! data roaming

my data roaming is not working i see on the left colum I've lost a few days of use already.. please turn it on an reset it

LenInFlorida by Great Neighbour / Super Voisin
  • 600 Views
  • 12 replies
  • 0 Bravos

Resolved! Vouchers not working

purchased 2 payment vouchers from Blackhawk ( at SuperStore Quinpool Rd, Halifax) yesterday: none would work/ we phoned Blackhawk and they say the vouchers are activated and the issue is with Public Mobile… / no phone service/ tried *611-same results...

BobTheBob by Great Neighbour / Super Voisin
  • 592 Views
  • 12 replies
  • 0 Bravos

Paying more

Hello,This month my Bill missed Autopay Reward $2.00 why?, because of this I had to pay more.

ashgowda22 by Great Neighbour / Super Voisin
  • 289 Views
  • 7 replies
  • 0 Bravos

Resolved! Trouble transferring phone number from koodo to PM for my mom's phone

-I called porting team already and they said they see the porting request and no issue on their end but my mom's phone did not receive a text or email about transferring phone number.-her CC has been charged by PM already.-porting team CS agent says ...

albaric2 by Great Neighbour / Super Voisin
  • 1239 Views
  • 10 replies
  • 0 Bravos

Resolved! Account blocked

Hi my online account has been blocked after several failed sign in. How can I unblock? Thanks. 

Helen877 by Great Neighbour / Super Voisin
  • 780 Views
  • 2 replies
  • 0 Bravos

Resolved! Friend not receiving award for my activation.

I recently (Jan 19th) activated PM accounts for my self & my wife using a friend’s code for both. There was a problem with the activation & our numbers were not ported correctly, which has now been resolved. My friend never received his awards for ou...

expatpapa by Good Citizen / Bon Citoyen
  • 848 Views
  • 19 replies
  • 0 Bravos
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