Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to get US Roaming Talk and Text and 250 MB data. Once I went to the process of paying, I got an error message with regard to the website and that I should try to obtain add-ons via my cell phone and not the website. I looked at my add-ons a...
voice messages are being left, but when I go to retrieve messages, it says not messages. Started 2-3 weeks ago.
I'll be porting my phone number from Fido. Is there a day in the billing cycle that I should be doing it on, or will my monthly fee be prorated? Do I have to contact Fido to close my account after having ported over, or does the account automatically...
Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.
Didn't change anything same phone same number just started today no calls incoming straight to voice mail...help anyone else?
Used the right user name and password locked out says to contact us but that would not work either
My wife is travelling in Vancouver is also a PM customer (xxx-xxx-xxxx) and cannot receive my calls from New Brunswick (xxx-xxx-xxxx). Call goes directly to her voice mail. Tried all combinations of calling # sequence. Her sister who is also a PM...
Nothing has been changed. Plan is active. Incoming calls go to voice mail directly starting today on March 29. Data works. Outgoing calls work. Incoming calls worked before today. Already tried:1. power on and off 2. Reinsert SIM card 3. Check...
Is there an outage in the Fraser Valley? I have not been able to receive calls all day. I have tried all the fixes on the internet. So far nothing has worked.
Hi, Suddenly this evening my phone is showing “No Service”. Is there an outage currently?Located in the Ottawa area. Thanks. Edit: Seems to have returned on its own.
Banck in December I put the service on hold for 90 days. The service was reactivated on March 18, with a new plan.my calls don’t go thought as there is no ring tone.
Hi i am unable to access my account and have forgotten the answer to my security question
how do you change your self serve email that you no longer have access to ????
I have been over charged 2 times. Trans date: Feb24 Post date: Feb25 $15.75Trans date: Feb24 Post date: Feb25 $15.75
My prepaid plan ended two days ago and I have decided to migrate to another company, but I would like to keep the same number. It was not possible for me to receive the message from Public Mobile requesting the confirmation of the number transfer. Ho...
My plan just renewed last night or today and now I can't receive any incoming calls. I need my phone to be working
I have not been able to receive phone calls or texts all day. Anyone else having trouble?
Just browsing around community I found this. Top bravo person got average 45 per day????? How is that possible? Super smart? Even 20 bravo a day too much...
are we able to bulk order sim cards somehow for those of us who are helping customers change over to Public?
I activated my new SIM card but cannot make or receive phone calls.
Since last year and very often this year I’m having issues with my service. Right in the middle of a long distance call, I am disconnected. Then when I call back it says the number is not in service or call busy. Also a few times this year I wasn’t ...
I just replaced my credit card on my Account page because the old one was lost and cancelled. I still have no service. What do I have to do? And does Public Mobile have any live employees that one can contact?
New account 3 hours ago and can't make calls in our out. I can receive texts and my old Roger's sim card has been de-activated. Tried restarting, taking sim card out and replacing, turning off wifi.
I could not receive security code text message sent by TD bank
I sign in to community but when I try to sign in to public mobile to make a payment, it won't accept my user name. Also when I called in to reactivate my cell, they are asking for a 4 digit code. I don't know what code they want
I've had public mobile and the same device for years with no issues. Suddenly can't receive texts (can still make calls and send texts). Have tried restarting phone, airplane mode on/off, manually selecting operator. Please advise... Thanks.
My login is disabled and i cannot sign into my self serve. I want to add a product but cannot. i find public mobile so annoying for this!
Not getting or receiving text messages
Hi everyone! I have my colleague just join the public mobile as I referred him to, however when he did the porting yesterday at a store in Walmart it wasn't successful because of the incorrect account number. He was instructed to wait for the call fr...
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