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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't log in to my account

I don't have access to my account. I've changing passwords and it still does not work. My phone line is currently not working because I need to update my billing info. But I can't do that since I do not have access.

Resolved! IMEI number

I tried to get my phone number transferred from Bell. I got a message saying I had entered the wrong ESN/MEID I understand that is the same as the IMEI. I don't know how to go back in and check that the number is correct. I got a text from Bell ask...

Poor Call Quality

Hello, My partner and I have had extremely poor call quality over the past several weeks. I just had a couple calls and could only hear every second word. Is there a problem in our area M4P3H8 that you are aware of? Thank you,Chris

Resolved! payment is not accepted

Either my identity or my card cannot be verified so payment is not accepted.

emergency calls only

I paid $20 for roaming services + data and also am using a wifi connection in the US. however, I keep receiving a message that I am not connected to a network and can only make emergency calls. I can't even access voice mail.

Resolved! Does Public Mobile have its own Email for PM users?

Does Public Mobile offer an email service the same as say Rogers or other mobile service providers? And by email I mean something like: JohnSmirh@publicmobile.ca? Just curious...

Resolved! Locked out

Please help

The service cancelled

My phone service is stopped in the middle of the month. I checked my payment, it is automatically payment. When I try to make payment for amount due, it shows Your account has already enough balance. What should I do?

Resolved! Overcharging

I have recently cancelled my Public Mobile account because of very poor service and other difficulties. I was in Mexico for 5 months and never used my phone. In Dec. 2021 I got an add-on of 300 minutes thinking I could use the phone there. I was mist...

Resolved! Calling Nigeria

Is there a way I can add on to my current plan so that I can call Nigeria from my phone? If there is, how much will it cost?

Resolved! Suspended Account

My phone was due today and I added my normal amount of funds(40$) using a payment voucher but now it says my account is suspend and I don’t know how to reactive it. I’m not very good at instructions so I would need a step by step of how I would fix t...

internal network error

As of a few days ago, I'm no longer able to connect with the network. I had changed nothing, so not sure why it's all of a sudden. I've read the community posts and tried all the "work arounds" and "fixes". Every time my phone pops up with a "connect...

Resolved! Suspended

I have autopay and my account says it’s suspended . Does it usually say this until the day after the payment comes out?

Resolved! New 1 GB Data Promo

I recently received 1 GB data promo and am seeing data usage on my account. My plan (prepaid $13 talk and text) did not originally have data. I had turned mobile data off on my phone.1. Is the promo time-limited or permanent?2. If I use my wifi for d...

The wifi did not work request totally refund

To whom it may concern, We try all to switch the sim card and another photo still no wifi and Previous could not sign in communities, keep on looping and looping to circle cannot sign in. We prefer you refund the whole amount to us. The plan I purch...

Resolved! Cannot Sign into Account with Email used to Register

I can't sign into my account with the email used to register. The phone # linked to the account is xxxxxxxxxxxxx

Resolved! No data

When it asks you to sign into network public mobile does that mean I used my data up? edited by computergeek541: miscategorized - changed from "community" to "service"

Resolved! Lost phone forgotten account

Help. My son lost his phone. Can't remember the email he used to make his account. I have a new sim card and an old phone but don't have a clue how to transfer it all over to a new account/sim card.

Resolved! Getting mad

I bought 2, 40 and 2, 10 dollar cards today to top up my account and both times the pins won’t work no one will refund them and no one will give me a new card with a pin that works I’m beyond mad at this moment and I need my phone for work tomorrow

Resolved! Account number and pin problems

My mom was paying my account for a few years thru auto pay. I would like to pay my own services but she and i do not remember my account number nor my pin. If i provide you with my name phone number and whatever other details you need can i create my...

Resolved! Mobile data uses "Montreal" as location - in PEI

I'm in PEI but my mobile data connection keeps thinking I'm in Montreal, for example Walmart and Canadian Tire websites set my "local" store as Montreal, and Google results say "Montreal, QC - based on your I.P." I know Public uses the Telus network,...

Resolved! Help!

I am trying to switch my service from Virgin Mobile Plus to Public Mobile, and I am also switching from an android phone to an iPhone. I have transferred my service from Virgin to Public Mobile so that now my Virgin account is cut off. My Public Mo...

Resolved! How to create an account when your phone suspended

Account suspended due to credit card expiration - no active account and no service

Resolved! Change email address on account

Resolved! Account suspended

My account has been suspended, but the auto pay credit card that is on the account is still valid.No service!

Resolved! SIM swap

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

Resolved! Phone compatibility on your network?

I would like to know if these frequencies are supported on your network. GSM: B2/3/5/8WCDMA: B1/2/4/5/8LTE-FDD: 1/2/3/4/5/7/8/12/17/19/20/28A/28B

Resolved! New account info.

How do I find my number?

Resolved! About cancelling ongoing plan and getting a better plan.

actually i was using the 25$ plan which ends on may 25. But now i need more data and cant wait till may 25. How can I change my plan to 50$ cuz when i try they say it will start on may 25. But i want it to start now

Resolved! Transferring from Koodo to Public Mobile

Hi, I would like to transfer from Koodo to Public Mobile- already contacted Koodo and they have noted the transfer request and guided me to this website for the next step. Please advise what the process is. Thanks, Naji.

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