Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
cant migrate number from lucky mobile to public mobile
Im having trouble making calls to a 639 area code which is new in Saskatchewan i dont have an problem phoning the 306 area codes in Saskatchewan any help out there
Any chance anyone can help me how to improve the data on my phone? i can’t even watch a video without it stopping ever 5 seconds and searching takes forever. It’s always been like this and now tempted into looking for another plan
I suppose that the 10 days//20$ option (calls + SMS + 250 Mo) does mean that the voice calls AND the written SMS are unlimited?Who can confirm?Thanks in advance.
I purchased funds but it wouldn’t let me purchase roaming. The “buy add-on” button doesn’t work
Dear sir/madam, Today, my sim card didn't work and I can't make the phone call & receive the call.It show me No service with sim card. Please help me.
I had selected autopay when active the phone and In my self serve account, it also shows currently autopay is registered. However, regular fee plus tax is charged without $2 discount and for next cycle, it also show regular fee. Please help, thanks
Does having a mobile phone connection with Public Mobile have any benefits with TELUS home internet (since they are the same network)? Are there any other home internet providers that incentivize Public Mobile users? (Asking from Calgary, Alberta).
I am signed up for automatic payment. I thought this covered my wife’s phone as well. My no is xxxxxxxxxxxxx. Hers is xxxxxxxxxx. However my phone is still working but my wife received a text saying they hadn’t received her payment. We want both numb...
Can you help me to reset the password for my selfserv account for Public mobile number xxxxxxxxxxxx
Hi! How do I change my email?
I bought a US roaming text/talk plan... For the most part it only works every time I recycle my phone and turn it on and off. When I bought it at on the confirmation email said something about you having problems with the system and carriers down her...
Hi there, I have recently activated a SIM card, it isn’t working in any phone I try it in, and no error comes up when I try it . How can I get this SIM card working
hello.
I have two public mobile phone plans, I had them for more than 2 years. recently I was planning to change my wife's public mobile plan but unfortunately, I forgot a password and security question. I tried to contact customer service but no result. pl...
Bill is paid and I have no services since this morning
I always hear a Windows notification beep during calls. Now lately my internet drops more frequently. Does anyone else have this problem?
Phone is only working in Wi-Fi pay my bill yesterday and I cannot use my data and it doesn't work
Just so someone knows....when I tried to get on here today (the conmmunity website that is) I had forgotten my password and user name. There's a link on the sign in page that asks if you've forgotten your username or password. If you click on that it...
I'm trying to get some info on Wifi calling with public mobile. I came across this in the help section....."Using calling apps when connected to Wifi" It says there's no charge for this but what is it? Thanks.
Hello, I am trying to add my new credit card in for autopay but I keep getting an error saying the card issuer denied the transaction. I have called the issuer and they said the transaction was approved so I am not sure what else I can do on my end. ...
I pay for a cell for my daughter and she forgets her password. I'd like to upgrade her package. Please advise next steps to login. Thank you
Hello , if I add the roaming bundle, does the ten days start when I add it, or when I turn my phone on in the United States?
Thank you:
Hi ive been using public mobile for 3 years & the calls recently keep dropping. when i dial out a number the calls drop or it says ‘user busy’ & hangs up it wont even ring heres an example below
Here in Ottawa my texting is fine but cannot make any outgoing calls and cannot receive incoming. My friend also lives in Ottawa and is on the Telus network and he is having the exact same problem. This is the first time I have experienced this. No a...
So we are planning our first trip to the US since the pandemic started. I just logged in to my 2 (two) PM accounts and I don't see the word "roaming" in the plan details. We have been overpaying on our plan for over 2 years ($10/m 2 lines = $20/m * 2...
No longer does it tell you to private message a CSA in the help articles. SIMon only. EDIT: MY BAD... I DID NOT CLICK ONE MORE LINK.
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