Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Has anyone else had issues with being charged 34 dollars a month for an automatic one gig add on and then not able to find any way to stop it? Like my plan is 40 dollars a month for 5 gigs and I just realized they are charging me another 34 dollars f...
Does anyone know how to stop scammer from leaving message on my voicemail. I blocked the number but it still comes through to voicemail.
I have recently signed up, but the sim card hasn't arrived. I went and purchased one, and tried to set up my account with that sim. The setup has failed. What can I do as I suspect I will not receive the mailed sim in time.
Can I get some clarification?if I understand correctly, the 300 international minutes does not expire at all. I can use it until it’s finished. Am i right about it?
Hi, I've been unsuccessful in getting connected with customer support. My SIM was mailed to an address in another province. How do I proceed with cancelling / getting a new one?
Hey guys,At what point do we enter the porting number details when purchasing a new 29/month 4G plan with public mobile? I went through the steps and now im being asked to enter my credit card details, which is fine, but i want to ensure that I can...
Hi, its been 7 buisness days and I havent received my sim card yet. My girlfriend signed up the same day and she received hers after 3 days.
I have to reactivate my suspended account so I can enter a new credit card for autopay but I can't reactivate.
I just got the 5 gb bonus with the 150-day limit, but I already have some data add ons that I haven't used. Is there some way to set my account so that I use the bonus data before the stuff that doesn't expire?
I am rewards user as for me it makes economic sense. My question is will the loyalty rewards I have accrued, been here a few years, be lost and I have to restart? Or will I continue to have the points available and each year I get another 10 points. ...
how do i activate a new account and transfer my number from Rogers
So my bill is going up?
Hello,How does one contact technical support, if your having problems with your service etc.? I do not see any technical support tabs to click on and send a message.Thanks
New to Public. I have an iPhone 15 Pro Had several issues and resolved them with input from the community. Latest was iMessage not sending to everyone. It will send to many but not my wife with an iPhone 11 (The Boss) Not GOOD! I checked all the imes...
Help locked out. Need Puk to reset pin. Locked out tried more than 3 times
I am a new subscriber.I paid once and got billed directly to my VISA. I subscribed to another plan thinking that it is an upgrade but got billed again. I don't know who to talk to to resolve this problem.
I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.
I've been experiencing slow data - I'm well within my coverage range and under 3gigs of a 20gig plan, yet I cannot reliably use my data? It reminds me of when I was with Lucky and I'd hit the halfspeed data wall- almost unuseable. My phone is in work...
Logging into my account says I need to confirm my full access. Says it will send a 6 digit code associated with my eversafe ID to my ohone number, however it is sending to an incorrect phone number. I have no idea whose number it is being sent to. I'...
I transfered my number to public mobile yesterday noon and still people who are calling from land line or no data can't reach me
I'm getting an HB1 (or 8B1?) error when I'm trying to call my local Hospital, 416-469-2310.
trying to subscribe..port request did not go through..now cant contact customer support to te;ll them to send request again.What is their "address" on this group. CS_Agent does not workThanksmarg
Moved to PM and keep my old number. Completed the process on Monday afternoon around 5pm. All appeared to work. Received a text at 8 pm AFTER porting the number to PM. 14 hours later (7pm the next day) ,incoming text and calls are not working. Help!!
It looks like I will need to upgrade my phone to get mms to function again. I changed the apn settings to the recommended, but that didn't work. I'm looking at a couple of phones, such as the Samsung a15 or the Samsung a32. I need to know if either o...
I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate .
We are long time customers of the $25 per month for the 500 Mb + free 500 Mb data plan. Our current monthly bill on auto pay and rewards totals $20.70 including tax. We like this plan and it more than suits our needs. MY QUESTIONS are THREE:ONE: How ...
I am currently on the 4G, Call/Text/4 GB plan at $24 and wanted to upgrade to the 4G plan with 20GBs. I tried through the website and the app but when I went to change my subscription only the 5G or 3G plans were available and not the other 4G plans....
I selected the current $40/month CANADA-US promotion currently on the subscription plans page and was given two options: 75gb/mo or 225gb/90 days.When the 225gb/90 days is selected, it does NOT include the US, but Canada only. Is this by design or a...
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