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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22079 Views
  • 181 replies
  • 24 Bravos

Resolved! When do I get the credit for phone purchase?

Hi, I purchased pre-owned phone which is supposed to give me $30 credit on my account. However, when I tried to login in your online store page, it was failing even though my e-mail and password were correct. So I purchased it as a guest but provided...

HalinaB by Great Neighbour / Super Voisin
  • 374 Views
  • 7 replies
  • 0 Bravos

Hotspot/tethering not working

Tried to set up a hot spot connection today between SkyPro III phone and my laptop running Windows 11.  I had done this before successfully using Windows 10.  Called the tech support people and the guy informed me that it was a problem with my DATA a...

flipgateau by Good Citizen / Bon Citoyen
  • 723 Views
  • 7 replies
  • 0 Bravos

Not getting calls from US/Vonage #'s

I'm able to make calls and get calls from PublicMobile. I dont get calls from US and vonage numbers. Does not ring on phone and goes to Voice Mail directly. Tried calling from other networks, my call rings and goes to Voice Mail directly showing not ...

harrysidhu by Great Neighbour / Super Voisin
  • 254 Views
  • 5 replies
  • 0 Bravos

Resolved! Login issues

Suddenly today, I can’t login to my self serve account. Even though, the username and password is correct.I tried to reset the password but it didn’t let me to do so. Please, help. 

ziangdonut5 by Great Neighbour / Super Voisin
  • 6633 Views
  • 8 replies
  • 4 Bravos

Resolved! Locked out

I am the executor of my fathers will and I am locked out of his phone plan. I have been trying weekly for about a month.  The credit card attached to it isn't being cancelled. I have his pin and access to his email to reset (as well as Will showing e...

marspice by Good Citizen / Bon Citoyen
  • 205 Views
  • 1 replies
  • 0 Bravos

Resolved! How to LOG OUT on account for phone purchase?

Thank you all for helping out in my phone purchase, done.  You guys help are much appreciated!!! After purchase, received email confirmation of order.  I cannot find way to LOG OUT the new purchase account (Question: what is the proper name for this ...

Tahiti by Great Citizen / Super Citoyen
  • 442 Views
  • 4 replies
  • 1 Bravos

Why does the website not work?

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

damk by Great Neighbour / Super Voisin
  • 533 Views
  • 2 replies
  • 0 Bravos

Resolved! Not received my SIM yet

Hi, The SIM was shipped on Mar 8th. I am in Toronto and I still haven't received the SIM. There is no tracking (understandable), but I was hoping regular mail should have reached me by now. Any help is much appreciated. Thanks.

ramesh21 by Great Neighbour / Super Voisin
  • 77 Views
  • 4 replies
  • 0 Bravos

Resolved! Have money in My Account, can be used to buy phone?

Created new account in buying phone from https://store.publicmobile.ca/account/register.  If I buy phone, will it be paying from money in My Account or must I pay with credit/debit card? Thanks in advance!!

Tahiti by Great Citizen / Super Citoyen
  • 596 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing providers, question

My public mobile payment is due tomorrow but I’m switching to another provider on Monday. If I don’t pay my public tomorrow, can I still port my number to bell on Monday. Or do I need to keep this account paid in good standing to port my number to be...

LDD by Good Citizen / Bon Citoyen
  • 450 Views
  • 6 replies
  • 0 Bravos

Resolved! flash sale error

When my husband registered yesterday he used promo code for a 12 month 2B bonus for 25.00 or more plan.  What they gave him was a 6 month 2GB promo but only for 35.00 plans.  The 12 month promo was supposed to be good until March 25th.  Grrr.

sandy88 by Good Citizen / Bon Citoyen
  • 1005 Views
  • 10 replies
  • 0 Bravos

Resolved! username issue

yesterday my husband switched to PM.  He cant recall his username and so can't access community.  We can find no way to change or see his username....only ways to change passwords.  Any suggestions??

sandy88 by Good Citizen / Bon Citoyen
  • 929 Views
  • 9 replies
  • 0 Bravos

Resolved! Promotions

If i upgrade my plan from 40 to 50 a mth do i lose my 2 gig extra per mth for 6 mths promo?

Shawn_Britton by Great Neighbour / Super Voisin
  • 395 Views
  • 7 replies
  • 0 Bravos

Resolved! 'Web' use

What 'Web' use would typically consume 39Mb of data in 40min?   Edit by Dunkman: merged duplicate threads. Removed self solution.  

79lemmonjr by Great Citizen / Super Citoyen
  • 2147 Views
  • 46 replies
  • 2 Bravos

Resolved! Automatic Payment

I signed up for Automatic Payment but it's not working.  I topped up the account so that my phone number wouldn't be deactivated but I still can't get the automatic payment to work.  Any advice?

Corrie1939 by Great Neighbour / Super Voisin
  • 419 Views
  • 5 replies
  • 0 Bravos

Resolved! Deactivated account

My account  was deactivated.  I have my sim cars and want to activate  it again how do I do this

greenerin714 by Great Neighbour / Super Voisin
  • 383 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo Code will not work

Signed my husband up with public mobile--didn't put in a promo code.  Went back into homepage, they sent me a promo code and then went into his account and it will not accept the promo code?  Says it isn't valid.  Is it too late to add that?

EdnaV by Great Neighbour / Super Voisin
  • 464 Views
  • 5 replies
  • 0 Bravos

Resolved! Double Monthly mobile payment

Hi,I have mistakenly paid my mobile monthly payment twice. What is the procedure to refund one payment?  

sadar by Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 0 Bravos

Resolved! Internet access is not working

I recharged my sim with my plan of $50 yesterday . Balance is showing in my available fund.my calling is working but I can’t use my internet.

Rav25 by Great Neighbour / Super Voisin
  • 305 Views
  • 4 replies
  • 0 Bravos

Poor connection

Why are my outgoing calls from the United States to Canada of poor quality/have a bad connection?  Receiving calls from Canada to US the sound quality is good.  Help.

Coco1958 by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

Resolved! I cannot log into my account

I don't have my old email address anymore, due to someone hacking into it.. so I have no way to access my account, I'm trying to port my number over into a new carrier..  

johnnytran_ by Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 0 Bravos
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