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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Porting my phone

I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls

Randolphe by Great Neighbour / Super Voisin
  • 344 Views
  • 7 replies
  • 0 Bravos

Resolved! Checking if your phone works on Public Mobile - BROKEN

Anyone know why the select boxes for checking your make and model are empty under Getting Started?  Tried FF on Windows and Linux as well as Edge in Windows - all the same - seems someone tripped over the cord.  Kinda hard to sign up if you can't kno...

FishGuy by Good Citizen / Bon Citoyen
  • 1178 Views
  • 36 replies
  • 0 Bravos

Receiving texts while in US (opportunity?)

A friend went on vacation and signed up for 10-day talk+text+data for $20 until they could sort out their US SIM (didn't work in their unlocked Canadian handset, though it was supposed to).  They only paid for the initial 10 days, and after that noth...

ottawa by Model Citizen / Citoyen Modèle
  • 658 Views
  • 12 replies
  • 0 Bravos

Resolved! Voicemail

What's going on with voicemail? I was able to check my voicemail by pressing 1 yesterday. Now today I can't access it, even when I put in my phone number. 

Freedom22 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Resolved! My phone just randomly started going straight to voicemail.

I’m on an iPhone 11, it worked normally up until a day ago, suddenly all of my incoming calls just go straight to voicemail. I can still make outgoing calls, and everything else seems he working normally. I’ve tried resetting my phone, toggling airpl...

jurrrrrr by Great Neighbour / Super Voisin
  • 686 Views
  • 5 replies
  • 0 Bravos

Dropped calls

My boyfriend is using U.S. Roaming plan Calls last for 3 minutes and then drops Can someone help with this issue .it's been going on since he was in Connecticut yesterday. 

susiet1007 by Great Neighbour / Super Voisin
  • 230 Views
  • 4 replies
  • 0 Bravos

Add-ons. USA

I have been charged 173$ for add-ons in US. No idea what they all are.  Please contact.  Rick

RichardBlouin by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Resolved! My service has been suspended

I am so annoyed right now. This is the second time this has happened. I am unable to use my phone. I can't make outgoing calls or messages. The message says my account has been suspended. Why? I have always paid on time. Never been late. My account i...

Suemoo by Great Neighbour / Super Voisin
  • 633 Views
  • 13 replies
  • 0 Bravos

Resolved! How to return or exchange for a certified phone from Public Mobile?

Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone?   The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks,  jgaoshmu

jgaoshmu by Good Citizen / Bon Citoyen
  • 326 Views
  • 3 replies
  • 0 Bravos

Resolved! Cant sign in or get password reset

I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...

Milena6766 by Great Neighbour / Super Voisin
  • 504 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot do outgoing calls

Hello, I have a $15 and I added on $5 for 500 minutes, but they charged me $10. I would like to get my $5 back Also , my money has been coming out and my phone is still not working. I cannot make outgoing calls. Can you please please fix this for me....

smajithia by Great Neighbour / Super Voisin
  • 322 Views
  • 6 replies
  • 0 Bravos

Resolved! I didn't get my SIM card after ordering.

I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered.  What should I do?  There seems to be no contact customer support phone number?

rippledj by Great Neighbour / Super Voisin
  • 323 Views
  • 8 replies
  • 0 Bravos

one way connection

I can text or call others, but others cannot text or call me this morning. I'm on autopay

ramiar by Good Citizen / Bon Citoyen
  • 708 Views
  • 18 replies
  • 0 Bravos

Resolved! Payment voucher

Public Mobile will not process a payment from my voucher.

bwanakev by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

Resolved! +250 MB Bonus

Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.

raalaeifar by Good Citizen / Bon Citoyen
  • 883 Views
  • 20 replies
  • 0 Bravos

Resolved! Moving Abroad for a year and don't want to lose Public Mobile Number

Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...

chiara1 by Great Neighbour / Super Voisin
  • 713 Views
  • 5 replies
  • 0 Bravos

Resolved! Points Back

The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...

JL9 by Mayor / Maire
  • 664 Views
  • 11 replies
  • 1 Bravos

Resolved! Login

Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or?? 

simrobo by Great Neighbour / Super Voisin
  • 569 Views
  • 4 replies
  • 0 Bravos

Resolved! I am wondering how I can keep my phone number.

I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.And use 1month and then click lost/stolen button again.Is it good way for my phone number?

DoyoonKim by Great Neighbour / Super Voisin
  • 475 Views
  • 6 replies
  • 0 Bravos

Resolved! Returns

I just bought a certified iPhone 8 Plus through Public Mobile and I would like to return it. I didn’t realize it was so big. How do you do returns? 

bhealy by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

Hollow voice

My voice sounds hollow but if i put it on speaker it sounds fine ?

donberkeley by Great Neighbour / Super Voisin
  • 277 Views
  • 6 replies
  • 0 Bravos
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