Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Received a call said my PM phone number was used in India for scam.Checked my usage records and everything normal. Should I change my number to avoid any trouble ?My old phone number belong to a Indian lady
I have just signed up with PM from a koodo account and now I need to change to my old phone number please.
I have had my account for over 10 years and do not remember the account information as I use top up cards.I have lost my phone and I am unable to get a new sim card without getting into the account. How can I get access to my account or transfer the ...
Phone number
My phone number is suspended and I tried to recharge of $10 but when I login again it’s asking me same payment again
Hi, I was on a grandfather plan for $10. I have setup autopay with this plan and had no issues for years. Then recently my plan was expired and my phone is deactivated on Apr. 28. The cause of this was a sudden increase on my monthly rate of $10 t...
I just saw this and I'm depressed again! It just gets harder the further you go with the new reward system! At the beginning, you still have some bonus points from PM, but after redeeming the rewards to reduced your monthly bills several times. Your ...
I need to transfer my pm number over to lucky without my old SIM card and my account with pm is deemed suspended because I didn’t put any more minutes on pm because I changed over to lucky…so I need pm to authorize the number transfer and lucky has a...
Hello, On the day that my plan should have renewed, my autopay didn't work. My services have been dicontinued and my account suspended. I tried to top up my account but my payment didn't go through each time. I also tried with a new credit card and c...
I am not able to use my phone at home. my community has been connected to Bell in March 2020. My phone works 15 km from here but not here with the Bell tower.
inserted pm sim and everything was wortking, was not aware that authorization text will be sent on old sim, account of old sim in now closed. I currtently don't have cell service what should i do?
My email xxxxxxxx@gmail.comTry to lock in my selfs ever account but lockout please help reset
How do I send this to PM Customer Support? Even getting this far has been super frustrating. As the subject says: PM increased the price of my planThen took the OLD price on auto-payThen suspended my account and my service Big red exclamation mark a...
Hi, I just realized i forgot to put in the 2GB promotion code when activating my SIM card today. Is there a way to add it in? Thanks!
Hi there, my name is xxxx xxxx, my phone number is xxx-xxx-xxxx. And my credit card is expired, I would like update new credit card information. Please let me know how can I upload. regards,Mike Edit: Personal information redacted by will13am. Plea...
I purchased a sim card on April 26 in a kiosk of Bridlewood mall, but both of us still did not get $10 credit or messages. The registration was done by the guy in the kiosk. And now he is gone and another girl there said they are non business of this...
I lost my phone, bought and installed a new SIM card, in another phone.I registered the SIM card but have been unable to activate my phone.
I can't activate my sim card because it's 20-digits, and this provider only accepts 19 digit ones.
My payment won't go through on my credit card. I have already checked with my bank and there is nothing wrong with my credit card. How do I make my payment?
i removed my credit card info yesterday and i just got the usual sms notification that the payment went through(?)
I cannot RESET password
I have been traveling visiting Chicago for the last 7 days now and I have to say that the US roaming is not reliable with Public Mobile. For about half of the time, my phone connects well to T-Mobile, stays connected and provides good service. Inexpl...
I'm currently locked out of my public mobile account. I have the same password for public mobile as I do for my email address. I cant remember my email password. Therefore, I am unable to change my password and make a payment. Please help.
I have been locked out my account. Can some one help.
Hi I'm new with this what I have done is update my account by mistake and want to cancel how do I proceed thanks Roger
Ive been locked out of my account again how do i fix it.
Hi, If I change my number from ON to AB, will the people calling my Ontario number be redirected to my new AB number? Is there anyway to ensure I can do this or is this just not possible? Thanks
When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to a...
I joined public mobile on April 17,but still getting bill from Bell, AlsoI like to keep my number. Do not how to inform public mobile to let Bell know that I have changed?Also I did not entered the code for extra 2G promotion, not sure if I can still...
How do you port in a number after activation from a different carrier
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