Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Number port out

I am trying to port out number from PM to other provider but did not receive SMS from PM for port out consent 

mattbustin by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! can not receive incoming call

Hi, I changed mobile carrier to public mobile from freedom mobile a few weeks ago.I can massage, use data, and make a call, but I cannot receive incoming calls.the people who tried to call me said, it directly leads to voicemail.I turned off DND Mode...

jindo1574 by Great Neighbour / Super Voisin
  • 794 Views
  • 12 replies
  • 1 Bravos

My 2 GB bonus cannot be activate

I saw the promotion 2GB bonus  for the new arrival on PM and I'm new so I tried to get it but I can't,  then I would like to know why I can't get it ?

DPhares by Good Citizen / Bon Citoyen
  • 438 Views
  • 5 replies
  • 2 Bravos

Resolved! PUK code

I can't access my PUK code. I forgot my sim number. I got frustrated and kept pressing random things because I was charged for autopay, but then the calls, text messages and LTE isn't working. 

hpyvx by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

online form to return a used phone not working

Submitted all required information with online form to return a phone (within 30 days)....phone number, order number, 15 digit number on phone, etc.  After selecting RETURN button and then YES to send me the mailer--the RETURN button is automatically...

cc115 by Great Neighbour / Super Voisin
  • 271 Views
  • 3 replies
  • 1 Bravos

Resolved! No Signal

made the switch to Public Mobile last night however i have yet to have any signal. any ideas?

cbhodder by Great Neighbour / Super Voisin
  • 340 Views
  • 6 replies
  • 0 Bravos

Email

I want to change my email. Forgot it. 

Matthewj77 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

help me

i paid for my phone i changed the plan it took the money but my phone wont work and i cant submit a ticket or find a live person ive been doing this for 3 hours now im so upset and frustrated

Baynejl by Great Neighbour / Super Voisin
  • 339 Views
  • 8 replies
  • 0 Bravos

Resolved! Changed plan

I just changed my plan to start immediately. How long does it take? I am getting very frusterated wit 

Karen64 by Great Neighbour / Super Voisin
  • 682 Views
  • 11 replies
  • 0 Bravos

Change Phone Number

I have moved to a different province and want to change my phone number. When I tried it says number change failed! PLEASE HELP

Resolved! Unknown Charges

Hi, I am looking over my credit card statements and seeing a charge I don't recognise from Public Mobile. I am wondering if someone could help me with this?  Thank you,D

dnham by Good Citizen / Bon Citoyen
  • 278 Views
  • 3 replies
  • 0 Bravos

Resolved! Form for a Ticket is not working

I need to submit for a ticket to return a certified cell phone within 30 days yet the form in Community will not let me submit? Need help please.

Chuckwagon by Good Citizen / Bon Citoyen
  • 760 Views
  • 8 replies
  • 0 Bravos

Resolved! roaming costs

Hi, I'm going to the Netherlands and wonder if I can use my Public Mobile plan there. What would the costs be?Thanks

Forrest by Good Citizen / Bon Citoyen
  • 387 Views
  • 6 replies
  • 0 Bravos

Resolved! Account suspended

My account was suspended because my credit was hacked and had to be canceled. So i need a 4 digit pin to access and make payment. How do i change my 4digit pin? I forgot the old one. i need a new pin  to make payment to my account 

Gr3 by Great Neighbour / Super Voisin
  • 486 Views
  • 7 replies
  • 0 Bravos

Resolved! US Texting Add-On

We are planning a trip to the US in May. I was wondering if anyone has any experience with the PM texting add-on? Since texting operates on the voice network, will the recent turning down certain of 3G/HSPA networks affect texting as well?Thanks in a...

Munday by Great Citizen / Super Citoyen
  • 501 Views
  • 8 replies
  • 0 Bravos

Resolved! Misstyped e-mail

I have a public mobile sim and account and while creating that account, I've misstyped my e-mail addess and Now, I'm trying to change it since few months but I couldn't do so. Is there any help for that?

Mahnoor0 by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Sim card

Display saying Sim card invalid and not inserted.   Yesterday the phone was working ok 

paigehead17 by Great Neighbour / Super Voisin
  • 191 Views
  • 3 replies
  • 0 Bravos

Badge coming back

HI All, Finally, the badges are coming back!!  But just December?  Was it just me or everyone only got December?

hTideGnow by Mayor / Maire
  • 689 Views
  • 10 replies
  • 0 Bravos

Resolved! false purchase of add-on

hi. I accidently bought a 15$ add-ons for my account and I don't need it so I need refund please. 

kimia by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

Resolved! Security, blocking.

Hi, I have a question on a security issue I'm having. Just cropped up with a couple of messages within an hour of each other. May be coincidence. One from the:"return-team@cad-invoice,info Subj:31-03-22 Dear Client, We have been alerted of a mistaken...

Syncopates by Good Citizen / Bon Citoyen
  • 805 Views
  • 6 replies
  • 0 Bravos

Re: [Resolved] Statement Indicates Koodo

Hello, my wife is determined to port her current Koodoo service to Public Mobile immediately using my PM verification code..She will want to keep her current phone number.Please kindly advise me on what steps to take.RegardsShina

Shina by Good Citizen / Bon Citoyen
  • 480 Views
  • 7 replies
  • 0 Bravos

Resolved! overcharge and cannot submit a tiicket

i accidentily topped up my accounts and tried changing my plan and was billed three consecutive months 127.68$ in total but 116.00$. please help

204wpgmb by Great Neighbour / Super Voisin
  • 300 Views
  • 4 replies
  • 0 Bravos

Resolved! I got locked out of my account

Hi! can someone help me? I need to make a payment, my service was due and it got suspended. I wanted to make the payment but got locked out of my account . I have waited over three hours and when I tried it says to wait an hour more and so on! Thank ...

AlejandraRod by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Resolved! Cancel service

Good day, my cousin has an account with Public that need to be canceled as she passed away on the 23rd of March. How do I proceed?

Mg28 by Great Neighbour / Super Voisin
  • 727 Views
  • 10 replies
  • 1 Bravos
Need Help? Let's chat.