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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot make calls

Hi I travelled to sri lanaka used a local sim card on my phone. I came back put my Public mobile SIM card back and I have tried a factory reset and a network reset. I have checked my APN settings. I was wondering if there is anything further I can d...

Phone Error

My phone advises that I have an "Internal Serer Error". How do I address it?

How to Search for Lounge Threads?

Alright I thought I was going crazy today with not being able to find the following thread I posted in the lounge "Teracube 2e : Back in Stock!"? I could Google it but not click on it? I did eventually find it and copy the url to my clipboard and tes...

Resolved! Referred a Friend but NO $10 discount for friend, No Rewards for me, What's up?

I have brought many new customers to PM with no issues but the last referral on Thursday May 19, 2022 was a disaster! My friend DID NOT receive his promised $10 discount and I DID NOT receive any rewards or any text communications from PM after their...

service

I live in Montreal and can't talk to my brother.When I call him, he has no incoming signal and I only hear the machine: his phone number and leave a message. The same thing happens when one of his friends from Toronto calls himExcept in these two cas...

Is the US "Freedom Phone" Compatible?

Resolved! Is the US "Freedom Phone" Compatible?

Hello,Is anyone using a Freedom Phone from the USA? Thinking of buying 2 of them. https://www.freedomphone.com/

Resolved! no data after coming back to Canada

Came back from the US (didn't buy a US roaming plan while there, in case if that makes a difference), the phone picked up PM once I crossed back. Can make/receive phone calls and text messages, but no data. I haven't used it all up - I still have mor...

Resolved! change email

How do i change my email? i receive too many spam emails from people of Public Mobil community

US Roaming information needed

My son is travelling to the US in a couple of weeks. I'm looking at adding a US Roaming package to his phone. In the 'Terms and Conditions' section at the bottom of the page with all of the roaming add-ons, it says that 'Calls must originate from Can...

Resolved! LOCKED OUT OF ACCOUNT

I cannot remember my sign in and have now been locked out of my account. I tried resetting my password before this and cannot remember my security answer. I tried to submit a ticket but there asking for account # and pin things I don't have, please h...

Resolved! Ottawa Storm

Because of the storm that happened in Ottawa, other service providers like Rogers are offering 5 GB of free data to the impacted clients. Will Public Mobile do the same thing? Thank you, KJ

Resolved! I tried creating an account to update my credit card info but I did everything and can’t login.

Please help I’m a senior.

Resolved! its 22 May and I have used all my 100 minutes. When does my next 100 minute call cycle start?

My plan is 100 minutes canada wide outgoing calls.It's May 22 and i have used all of the 100 minutes. I cannot make an outgoing call anymore. My question is when will the next 100 minutes be available for use? Will it be on June 1st, 15th...

Resolved! Billing

I’m currently billed the 15th of every month, how can I change it to the 1st of the month?

Billing

My Mastercard was billed for 4 different amounts during the past month and none of these show up on my payment history through the Public Mobile website. The total is $87.36 and all 4 are connected to a phone # that I am not familiar with. Also, ...

Resolved! unable to access

i forgot my sign and password

Resolved! Have been paying for US 1000 minutes as part of my autopay and am no longer able to use it.

Have paid for US 1000 minutes as part of my autopay for many months and am no longer getting getting it although I am still paying for it. Cut off from family as a result. I have just cancelled autopay because this is a deal breaker if it can't be qu...

Resolved! Phone Plans

My plan is saying :-100 min Canada wide outgoing calls-250MB of data usage-unlimited incoming calls without specifying from where-unlimited textos to/from anywhereMy questions are :Are the textos part of data usage especially with MMS (pictures, musi...

Resolved! Check Phone Compatibilty on Web

I am checking on your web site to see if one of my client's cell phone is compatible with Public Mobile for International Travel to Europe. But you website option for this is not working properly. I can't search the drop down menu or type in his phon...

Resolved! Unable to login to account

For some strange reason I am unable to login to my account to make changes. My CC expired and needs to be updated. When I try logging in it says failed and when I try the forgot password, I enter my email twice but still get an error. I have no idea ...

Resolved! Cell Phone

Trying to find out why my cell was shut off . My wife uses it when she is at the hospital having her chemo treatments . I will put the charges on another credit card if necessary. Thank You

Getting HSPA+ after weekend storm

Hi: I live in the Toronto east end (Kingston Road/Port Union Road) area with a big Telus tower. After this past Saturday's storm, my phone data signal is showing as H/H+. I have opened Network Cell Info Lite and it confirms this. I have done airplane...

Resolved! My phone plan changed without any notice! Getting charged extra

Hello experts, I have been on a grandfathered $10 monthly plan for over 3 years now. This plan is for my mother who rarely uses the phone, it perfectly fits our need. I get the loyalty and autopay bonus and up until now I have been very happy with th...

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